Role Overview

The Client Executive, Fund Management (Cantonese Speaking) role at FIS is a crucial position responsible for providing excellent customer service and support to clients within the fund management sector. This role involves handling inquiries, resolving issues, ensuring compliance with regulations, and proactively enhancing the customer experience. The ideal candidate will possess strong communication skills, a deep understanding of AML/KYC requirements, and the ability to work effectively in a fast-paced environment.

A Day in the Life

A typical day for a Client Executive at FIS involves a variety of tasks aimed at supporting and satisfying client needs. You will start by addressing customer inquiries received via phone, email, or post, identifying their concerns and working towards resolution. This often requires liaising with other teams within FIS to gather information and coordinate efforts. You will also verify customer requests, ensuring accuracy and compliance before taking action. A significant part of your day will be dedicated to understanding and implementing AML/KYC requirements, including due diligence for both new and existing clients. You will also participate in business process improvement initiatives, identifying opportunities to streamline services and enhance the customer experience. Staying updated on market conditions, regulatory changes, and FIS products is essential to providing informed support and recommendations. Adhering to company policies and procedures, along with customer service standards, is crucial for maintaining operational efficiency and quality. Finally, you may be assigned ad-hoc tasks by your team leader to support departmental needs.

Why Singapore?

Singapore is a dynamic and thriving hub for the financial services industry in Asia. It offers a stable political and economic environment, making it an attractive location for businesses and professionals alike. Singapore boasts a highly skilled workforce, world-class infrastructure, and a strategic geographic location that facilitates connections with other key markets in the region. Working in Singapore provides opportunities for career advancement, exposure to diverse cultures, and a high quality of life. The city-state is known for its commitment to innovation, making it an ideal place for professionals seeking to be at the forefront of the fintech revolution. FIS's presence in Singapore allows employees to contribute to the growth of the financial services sector in a vibrant and forward-thinking environment.

Career Path

The Client Executive role serves as a strong foundation for career advancement within FIS. With experience and proven performance, you can progress to senior client management roles, where you will have greater responsibility for managing key client relationships and driving business growth. Opportunities may also arise in areas such as team leadership, project management, or specialized roles within fund management. FIS is committed to providing employees with the resources and support they need to develop their skills and advance their careers. This includes training programs, mentorship opportunities, and internal mobility options. By demonstrating a commitment to excellence and a willingness to learn, you can chart a successful career path within FIS.

Salary & Benefits

FIS offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for the Client Executive, Fund Management (Cantonese Speaking) role is commensurate with experience and qualifications. In addition to a competitive base salary, FIS provides a comprehensive benefits package that includes health insurance, retirement savings plans, paid time off, and other perks. FIS is committed to providing employees with a supportive and rewarding work environment where they can thrive both personally and professionally.

FIS Culture

FIS is a global company with a diverse and inclusive culture. We value teamwork, innovation, and a commitment to excellence. Our employees come from a wide range of backgrounds and experiences, which enriches our workplace and fosters creativity. FIS is committed to providing employees with opportunities to learn, grow, and make an impact. We encourage employees to volunteer their time and support charitable causes. FIS recognizes and rewards employee contributions, creating a culture of appreciation and recognition.

How to Apply

If you are interested in applying for the Client Executive, Fund Management (Cantonese Speaking) role at FIS, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, including your Cantonese speaking proficiency and experience in customer service or fund management. We encourage you to carefully review the job description and tailor your application to demonstrate how your skills and experience align with the requirements of the role. We look forward to receiving your application!

Frequently Asked Questions

1. What are the key responsibilities of a Client Executive? The role involves handling customer inquiries, resolving issues, ensuring regulatory compliance, and enhancing the customer experience.
2. What qualifications are required for this role? A minimum diploma is required, along with 2+ years of customer service experience.
3. Is Cantonese language proficiency required? Yes, Cantonese speaking is required to support Hong Kong clients.
4. Does FIS offer opportunities for career advancement? Yes, FIS provides resources and support for employees to develop their skills and advance their careers.
5. What is the work environment like at FIS? FIS offers a flexible, creative, diverse, and collaborative work environment.
6. What benefits does FIS offer? FIS offers a competitive salary and a comprehensive benefits package.
7. Is prior experience in fund management necessary? Prior experience in fund management or related financial areas is preferred.
8. What is the application process? Submit your resume and cover letter through our online application portal.
9. What is FIS's commitment to diversity and inclusion? FIS values diversity and strives to create an inclusive work environment for all employees.
10. Where is the job located? The job is located in Singapore.