Role Overview: Consultant II, Professional Services at FIS

Are you a tech-savvy problem-solver with a passion for financial technology? FIS is looking for a talented Consultant II to join our Professional Services team. In this role, you will provide critical support for our clients, troubleshooting technical issues, ensuring system stability, and contributing to the smooth operation of our financial solutions. This is an exciting opportunity to work with cutting-edge technology in a dynamic environment, collaborating with technical teams and clients to deliver exceptional service.

A Day in the Life of a Consultant II at FIS

As a Consultant II, your day will be varied and challenging, requiring a blend of technical expertise and strong communication skills. Here’s what you can expect:

• Troubleshooting and Issue Resolution: Investigate application errors, database issues, and system performance problems using your knowledge of SQL, Oracle, and other relational databases.
• System Monitoring: Monitor application performance, system logs, and system memory alerts to identify potential issues before they impact clients.
• Maintenance and Updates: Perform routine maintenance tasks, apply patches and updates, and participate in DR drills to ensure system resilience.
• Collaboration: Work closely with developers, clients, and OEM vendors to resolve complex system issues within defined timelines.
• Communication: Liaise with business users and stakeholders to provide technical insights, status updates, and ensure clear communication throughout the issue resolution process.
• Testing: Perform SIT and UAT testing for all Change Requests and Incident fixes to ensure quality deployments.
• Documentation: Maintain thorough documentation of issues, resolutions, and system changes.

Why Mumbai, Indianapolis, and Jacksonville?

FIS has a significant presence in Mumbai, Indianapolis, and Jacksonville, offering unique advantages for our employees:

• Mumbai, India: A global financial hub with a thriving tech industry, Mumbai offers a diverse cultural experience and career growth opportunities.
• Indianapolis, Indiana: A growing tech center with a lower cost of living than many major cities, Indianapolis provides a balanced lifestyle and access to a strong talent pool.
• Jacksonville, Florida: A vibrant city with a strong financial services sector, Jacksonville offers a warm climate, beautiful beaches, and a growing job market.

Why Choose a Career at FIS?

Choosing a career at FIS means joining a global leader in financial technology. Here's why FIS stands out:

• Innovation: FIS is at the forefront of fintech innovation, constantly developing new solutions to meet the evolving needs of our clients.
• Global Impact: Work on projects that impact millions of people worldwide, shaping the future of financial services.
• Career Growth: FIS provides ample opportunities for professional development and advancement, with a focus on internal mobility and skills training.
• Culture: FIS fosters a collaborative and inclusive work environment where employees are valued and supported.

Potential Career Path

The Consultant II role is a stepping stone to a variety of career paths within FIS. With experience and demonstrated expertise, you can advance to roles such as:

• Consultant III/Senior Consultant: Take on more complex projects, mentor junior team members, and become a subject matter expert.
• Technical Lead: Lead a team of consultants, providing technical guidance and oversight.
• Project Manager: Manage projects from inception to completion, ensuring they are delivered on time and within budget.
• Solutions Architect: Design and implement technical solutions for our clients, leveraging your deep understanding of FIS products and services.
• Team Lead: Manage a team of consultants ensuring a great quality of support.

Salary and Benefits

FIS offers a competitive salary and benefits package that includes:

• Competitive Salary: FIS provides salaries commensurate with experience and market rates.
• Comprehensive Health Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Vacation, sick leave, and holidays to help you recharge and maintain a healthy work-life balance.
• Retirement Savings Plan: 401k or equivalent with employer match to help you save for the future.
• Employee Stock Purchase Plan: Opportunity to invest in FIS stock at a discounted rate.
• Other Benefits: Life insurance, disability coverage, flexible spending accounts, employee assistance program, tuition reimbursement, wellness programs, and employee discount programs.

FIS Culture

At FIS, we are committed to creating a culture of innovation, collaboration, and inclusion. We value our employees and provide a supportive environment where everyone can thrive. Our core values include:

• Client Focus: We are dedicated to providing exceptional service and building long-term relationships with our clients.
• Innovation: We embrace new ideas and technologies to drive innovation and improve our solutions.
• Integrity: We operate with the highest ethical standards and are committed to transparency and accountability.
• Collaboration: We work together as a team to achieve our goals and support each other's success.
• Inclusion: We celebrate diversity and create an inclusive environment where everyone feels valued and respected.

How to Apply

If you are a motivated and skilled professional looking for a challenging and rewarding career, we encourage you to apply for the Consultant II position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications.

Click here to apply!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Consultant II at FIS?

   A Consultant II is responsible for providing L2 support, investigating application errors, monitoring system performance, performing routine maintenance, collaborating with L3 support teams, and liaising with business users and stakeholders.

2. What skills are required for this role?

   Key skills include experience with SQL, Oracle, relational databases, Linux/Unix/Windows server environments, APIs, web services, ITIL processes, and strong communication skills.

3. What is the career path for a Consultant II at FIS?

   With experience and demonstrated expertise, you can advance to roles such as Consultant III/Senior Consultant, Technical Lead, Project Manager, or Solutions Architect.

4. What is the salary range for this position?

   The salary range for this position is competitive and commensurate with experience and market rates. Specific details will be discussed during the interview process.

5. What benefits does FIS offer?

   FIS offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase plan, and other benefits.

6. What is the work environment like at FIS?

   FIS fosters a collaborative and inclusive work environment where employees are valued and supported. We are committed to innovation, integrity, and client focus.

7. What opportunities are there for professional development at FIS?

   FIS provides ample opportunities for professional development and advancement, with a focus on internal mobility and skills training.

8. How does FIS support diversity and inclusion?

   FIS celebrates diversity and creates an inclusive environment where everyone feels valued and respected. We are committed to equal opportunities for all employees.

9. What is the application process for this position?

   To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications.

10. Where are the FIS offices located?

    FIS has offices located in Mumbai, Indianapolis, Jacksonville, and other locations around the world.