Customer Service Representative (m/w/d) at FIS - Hamburg

Are you passionate about providing exceptional customer service and contributing to the dynamic world of FinTech? FIS is seeking a motivated and detail-oriented Customer Service Representative (m/w/d) to join our team in Hamburg. In this role, you will play a crucial part in supporting our clients' customers with their credit card inquiries and chargeback requests. You will be a key point of contact, ensuring customer satisfaction and contributing to the overall success of our service center.

Role Overview

As a Customer Service Representative, you will be responsible for handling customer inquiries, processing chargeback requests, and documenting transactions accurately in our systems. You will communicate with customers via phone and email, providing professional and solution-oriented support. Your attention to detail, problem-solving skills, and ability to remain calm under pressure will be essential to your success in this role.

A Day in the Life

Here's what a typical day might look like for a Customer Service Representative at FIS:

• Start your day by reviewing your assigned tasks and priorities.
• Respond to customer inquiries via phone and email, addressing their concerns and providing helpful solutions.
• Process chargeback requests, ensuring accurate documentation and adherence to company policies.
• Investigate and resolve complex fraud cases, working closely with internal security systems.
• Collaborate with team members to ensure efficient and effective customer service.
• Continuously learn and develop your skills through ongoing training and development programs.

Why Hamburg?

Hamburg is a vibrant and cosmopolitan city known for its rich history, cultural attractions, and thriving economy. As Germany's second-largest city, Hamburg offers a high quality of life, with excellent public transportation, diverse culinary experiences, and a wide range of leisure activities. Working in Hamburg provides the opportunity to immerse yourself in a dynamic international environment and enjoy the many benefits of living in a major European city.

Career Path

FIS is committed to providing its employees with opportunities for growth and advancement. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge through ongoing training and development programs. We are proud of our internal promotion rate, with many of our Customer Service Representatives advancing to expert or team manager roles. Your dedication and hard work will be recognized and rewarded at FIS.

Salary & Benefits

FIS offers a competitive salary and benefits package, including:

• An attractive salary model
• Company pension scheme
• Company health management
• Flextime
• Benefit card

The salary range for this position is estimated to be between 36,000 EUR and 48,000 EUR per year, commensurate with experience and qualifications.

FIS Culture

At FIS, we are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We believe that our differences make us stronger and that by working together, we can achieve great things. We are proud of our collaborative and supportive culture, where employees are encouraged to share their ideas and contribute to the success of the company. We celebrate our successes together and are committed to making a positive impact on the world.

How to Apply

If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for the Customer Service Representative (m/w/d) position at FIS in Hamburg. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Customer Service Representative at FIS? The key responsibilities include handling customer inquiries, processing chargeback requests, and documenting transactions accurately in our systems.
2. What qualifications are required for this role? Required qualifications include completed secondary education, fluency in German, and strong attention to detail.
3. Is prior experience in customer service required? Relevant professional experience is preferred but not required.
4. What is the salary range for this position? The salary range is estimated to be between 36,000 EUR and 48,000 EUR per year.
5. What benefits does FIS offer? FIS offers a comprehensive benefits package, including a company pension scheme, company health management, flextime, and a benefit card.
6. What are the opportunities for career advancement at FIS? FIS is committed to providing its employees with opportunities for growth and advancement. Many Customer Service Representatives advance to expert or team manager roles.
7. What is the work environment like at FIS? FIS offers a modern, international work environment in an engaged and motivated team.
8. How does FIS promote diversity and inclusion? FIS is committed to creating a diverse and inclusive work environment where everyone feels valued and respected.
9. What is the application process for this position? To apply, please submit your resume and cover letter through our online application portal.
10. What is the typical start date for this position? The start date is flexible and will be discussed during the interview process.