Customer Service Representative at FIS: Milton Keynes

Are you a customer-focused individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, FIS has an exciting opportunity for you as a Customer Service Representative in Milton Keynes!

As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service and support for their credit card accounts. You will handle a variety of inquiries, process transactions, and resolve issues, all while building and maintaining strong customer relationships. This role is perfect for individuals who are eager to learn, develop their communication skills, and contribute to a dynamic team.

A Day in the Life of a Customer Service Representative

Here's what you can expect on a typical day:

• Answering Customer Calls: You'll respond to incoming calls from customers regarding their credit card accounts.
• Managing Customer Accounts: Assisting with balance transfers, setting up direct debits, and processing credit limit alterations.
• Providing Excellent Customer Service: Building rapport with customers and providing solutions tailored to their needs.
• Processing Card Payments: Accurately processing payments and ensuring timely posting to customer accounts.
• Investigating Recurring Issues: Identifying the root cause of customer problems and working towards effective resolutions.
• Collaborating with Internal Teams: Working with other departments to ensure a seamless customer experience.
• Updating Customer Information: Maintaining accurate records of customer interactions and account details.

Why Milton Keynes?

Milton Keynes is a vibrant and growing city located in Buckinghamshire, known for its innovative urban planning and green spaces. It offers a fantastic quality of life with a wide range of amenities, including:

• Excellent Transport Links: Easy access to London and other major cities via train and motorway.
• Affordable Housing: Compared to London, Milton Keynes offers more affordable housing options.
• Shopping and Entertainment: A wide variety of shops, restaurants, and entertainment venues.
• Green Spaces: Numerous parks, lakes, and woodlands for outdoor activities.
• Career Opportunities: A thriving business community with diverse job opportunities.

Career Path and Growth Opportunities

FIS is committed to providing its employees with opportunities for growth and development. As a Customer Service Representative, you can progress along several career paths, including:

• Senior Customer Service Representative: Taking on more complex customer inquiries and mentoring junior team members.
• Team Lead: Supervising and motivating a team of Customer Service Representatives.
• Quality Assurance Specialist: Monitoring customer interactions and providing feedback to improve service quality.
• Training Specialist: Developing and delivering training programs for new and existing employees.
• Other Departments: Opportunities to move into other areas of the company, such as fraud prevention, collections, or sales.

Competitive Salary and Benefits Package

FIS offers a competitive salary and benefits package to its employees, including:

• Competitive Salary: Based on experience and performance.
• Unsociable Hours Allowance: An additional £1.50 per hour for qualifying shifts.
• Life Insurance: x1 Salary (Can be increased to x4 at additional cost).
• Fully Paid Training: Comprehensive training provided on-site.
• MediCash Healthcare Plan: Access to healthcare benefits.
• Pension Plan: Employee 5% - Company 3% contributions.
• Generous Paid Time Off: 26 Days Annual Leave + Bank Holidays with the option to buy additional leave.
• Enhanced Sick Pay: 13 Weeks full pay after 12 months of service (with potential for increase based on tenure).
• Cycle to Work Scheme: Encouraging sustainable transportation.
• Parental Leave: Maternity & Adoption Pay, Paternity Leave, Shared Parental Leave.
• Bereavement and Dependent Leave: Providing support during difficult times.
• Free Onsite Parking: Convenient parking for employees.
• Subsidized Canteen: Affordable meal options on-site.

Join the FIS Culture

At FIS, we foster a culture of collaboration, innovation, and respect. We value our employees and provide them with the resources and support they need to succeed. We are committed to diversity and inclusion and believe that a diverse workforce is essential to our success. Here are some of the things that make FIS a great place to work:

• Inclusive and Diverse Environment: We celebrate diversity and create an inclusive environment where everyone feels valued.
• Teamwork and Collaboration: We work together as a team to achieve our goals.
• Opportunities for Growth: We provide our employees with opportunities for learning and development.
• Recognition and Rewards: We recognize and reward our employees for their contributions.
• Commitment to Innovation: We are committed to innovation and encourage our employees to think creatively.

Ready to Join the FIS Team?

If you are a customer-focused individual with a passion for helping others, we encourage you to apply for the Customer Service Representative position at FIS in Milton Keynes. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

How to Apply

To apply for the Customer Service Representative position at FIS in Milton Keynes, please follow these steps:

1. Click on the "Apply Now" button at the top or bottom of this page.
2. Create an account or log in to your existing FIS account.
3. Complete the online application form, providing all required information.
4. Upload your resume and cover letter.
5. Review your application and submit it.

Frequently Asked Questions (FAQ)

1. What are the working hours for this position?
   Working hours will vary depending on the needs of the business. Shifts may include days, evenings, and weekends.
2. Is there potential for overtime?
   Overtime may be available depending on business needs.
3. What kind of training will I receive?
   You will receive comprehensive training on our systems, products, and customer service procedures.
4. What is the dress code?
   The dress code is business casual.
5. What opportunities are there for career advancement?
   FIS offers a variety of opportunities for career advancement.
6. What is the company culture like?
   FIS has a collaborative and supportive company culture.
7. What are the benefits of working at FIS?
   FIS offers a comprehensive benefits package.
8. What is the interview process like?
   The interview process typically includes a phone screening and an in-person interview.
9. What skills are most important for this role?
   Excellent communication, problem-solving, and customer service skills are essential for this role.
10. What is the typical career path for a Customer Service Representative at FIS?
    Opportunities for advancement include senior representative, team lead, and roles in other departments.