High-CTR: IVR Developer Careers at FIS - Hyderabad & Pune, India | Apply Now!
FIS
High-CTR: IVR Developer Careers at FIS - Hyderabad & Pune, India | Apply Now!
Job Description
Role Overview
The IVR Developer with API Development & Cloud role at FIS is a crucial position for individuals passionate about creating and maintaining innovative IVR (Interactive Voice Response) solutions. This role involves the development and customization of IVR applications for financial institutions and banks, requiring expertise in IVR systems, API development, and cloud technologies. As an IVR Developer, you will be responsible for planning, coordinating, and executing technical projects from initiation to delivery. You will interact with various teams, including product development, sales, and client relationship teams, to ensure the IVR solutions meet client needs and operational standards.
A Day in the Life of an IVR Developer
Your day will typically involve a mix of development, project management, and collaboration. Here’s a glimpse:
- Project Coordination: Start your day by reviewing project plans and coordinating with cross-functional teams to ensure smooth execution.
- Requirements Alignment: Ensure that all requirements for internal technology projects align with operational standards. Develop alternate requirements or document exceptions as needed.
- IVR Development: Design, develop, and implement IVR applications using VoiceXML and other IVR development tools and frameworks.
- Scripting and Customization: Write and maintain IVR scripting using programming languages like Java, Python, or NodeJS.
- Conversational AI: Work on Conversational AI projects, including intent identification and LLM development.
- Cloud Integration: Integrate IVR systems with cloud platforms like Azure, AWS, or Google Cloud and utilize their AI/ML services.
- Database Management: Manage databases (SQL, NoSQL) for storing and retrieving IVR data.
- Troubleshooting: Troubleshoot and resolve issues related to IVR applications and infrastructure.
- Staying Updated: Keep up-to-date with the latest trends and technologies in IVR and AI development.
Why Hyderabad & Pune?
Hyderabad and Pune are both prominent IT hubs in India, offering numerous opportunities for professionals in the tech industry:
- Hyderabad: Known as the 'City of Pearls,' Hyderabad is a major technology center with a strong presence of multinational corporations and IT companies. The city offers a blend of modern infrastructure and rich cultural heritage, making it an attractive place to live and work.
- Pune: Pune, often referred to as the 'Oxford of the East,' is a hub for education, research, and technology. The city boasts a thriving IT sector and a cosmopolitan culture, attracting talent from across the country.
Career Path
At FIS, the career path for an IVR Developer can lead to various opportunities:
- Senior IVR Developer: With experience, you can advance to a Senior IVR Developer role, taking on more complex projects and mentoring junior developers.
- Lead IVR Developer: Lead a team of IVR developers and oversee the design and implementation of IVR solutions.
- IVR Architect: Design the overall architecture of IVR systems and ensure they meet the organization's needs.
- Technical Project Manager: Manage technical projects related to IVR development and integration.
Salary & Benefits
FIS offers a competitive salary and benefits package:
- Competitive Salary: FIS provides salaries that are competitive within the Indian IT market.
- Health Insurance: Comprehensive health insurance coverage for employees and their families.
- Paid Time Off: Generous paid time off and holiday policy.
- Retirement Plan: Retirement savings plan with company match.
- Professional Development: Opportunities for professional development and training programs.
FIS Culture
FIS fosters a culture of innovation, collaboration, and growth:
- Innovation: FIS encourages employees to think creatively and develop innovative solutions to complex problems.
- Collaboration: Teamwork and collaboration are highly valued, with cross-functional teams working together to achieve common goals.
- Growth: FIS provides opportunities for career advancement and personal development.
- Inclusion: FIS is committed to creating a diverse and inclusive work environment.
How to Apply
To apply for the IVR Developer with API Development & Cloud role at FIS, follow these steps:
- Visit the FIS careers page.
- Search for the IVR Developer position in Hyderabad or Pune.
- Review the job description and requirements.
- Click on the 'Apply Now' button.
- Fill out the application form and upload your resume and cover letter.
- Submit your application.
FAQ
-
What are the key skills required for this role?
Key skills include expertise in IVR systems, VoiceXML, Java, Python, NodeJS, Conversational AI, NLU, NLP, cloud platforms, and database management.
-
What experience level is needed for this position?
5-10 years of technical expertise in IVR systems and platforms is required.
-
What are the main responsibilities of an IVR Developer at FIS?
Responsibilities include planning and coordinating technical projects, developing IVR applications, and integrating them with cloud platforms and other systems.
-
What cloud platforms should I be familiar with?
Familiarity with Azure, AWS, and Google Cloud is highly beneficial.
-
What programming languages are essential for this role?
Proficiency in Java, Python, or NodeJS is essential for IVR scripting and customization.
-
What is the career path for an IVR Developer at FIS?
The career path can lead to roles such as Senior IVR Developer, Lead IVR Developer, IVR Architect, or Technical Project Manager.
-
What benefits does FIS offer to its employees?
FIS offers competitive salaries, health insurance, paid time off, retirement plans, and professional development opportunities.
-
What is the work culture like at FIS?
FIS fosters a culture of innovation, collaboration, and growth, with a focus on diversity and inclusion.
-
How do I apply for this position?
Visit the FIS careers page, search for the IVR Developer position, and click on 'Apply Now' to submit your application.
-
What is FIS's commitment to employees?
FIS is committed to employee growth, providing opportunities for career advancement and personal development. The company also emphasizes work-life balance and offers flexible work arrangements to support employees' needs.
Locations
- Hyderabad, Telangana, India
- Pune, Maharashtra, India
Salary
1,650,000 - 3,850,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IVR Systemsintermediate
- Microsoft Co-pilotintermediate
- Nuance NDF/Mixintermediate
- Google Dialogflowintermediate
- AWS Lexintermediate
- Genesysintermediate
- Avayaintermediate
- Ciscointermediate
- VoiceXMLintermediate
- Javaintermediate
- Pythonintermediate
- NodeJSintermediate
- C++intermediate
- Conversational AIintermediate
- Natural Language Understanding (NLU)intermediate
- Natural Language Processing (NLP)intermediate
- Cloud Platforms (Azure, AWS, Google Cloud)intermediate
- Database Management (SQL, NoSQL)intermediate
- Telephony Protocols (SIP, TDM)intermediate
- RPA Toolsintermediate
- CRM Systemsintermediate
- RESTful APIsintermediate
Required Qualifications
- 5-10 years of technical expertise in IVR systems and platforms. (experience)
- Proficiency in VoiceXML and other IVR development tools and frameworks. (experience)
- Strong programming skills in Java, Python, NodeJS, or C++ for IVR scripting and customization. (experience)
- Experience with Conversational AI projects, including intent identification and LLM development. (experience)
- Solid understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). (experience)
- Familiarity with cloud platforms such as Azure, AWS, and Google Cloud, and their AI/ML services. (experience)
- Experience with database management systems, including SQL and NoSQL databases. (experience)
- Knowledge of telephony protocols like SIP and TDM. (experience)
- Exposure to RPA tools, CRM systems, and customer service applications. (experience)
- Proficiency in integrating AI solutions with RESTful APIs and external services. (experience)
- Bachelor's degree in Computer Science, Engineering, or a related field. (experience)
- Proven ability to manage technical projects from initiation through delivery. (experience)
- Excellent problem-solving and analytical skills. (experience)
- Strong communication and interpersonal skills. (experience)
Responsibilities
- Plan and coordinate all aspects of technical projects from initiation through delivery.
- Manage project initiation activities, including identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
- Ensure requirements for internal technology projects align with operational standards.
- Develop alternate requirements or document exceptions as appropriate.
- Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
- Interact with product development, sales, client relationship teams, technology solutions, service delivery, and other cross-functional teams.
- Design, develop, and implement IVR applications using VoiceXML and other IVR development tools and frameworks.
- Write and maintain IVR scripting and customization using programming languages like Java, Python, NodeJS, or C++.
- Work on Conversational AI projects, including intent identification and LLM development.
- Apply Natural Language Understanding (NLU) and Natural Language Processing (NLP) techniques to enhance IVR functionality.
- Integrate IVR systems with cloud platforms (Azure, AWS, Google Cloud) and utilize their AI/ML services.
- Manage databases (SQL, NoSQL) for storing and retrieving IVR data.
- Utilize telephony protocols (SIP, TDM) for seamless IVR communication.
- Integrate IVR solutions with RPA tools, CRM systems, and customer service applications.
- Ensure the performance, reliability, and scalability of IVR systems.
- Troubleshoot and resolve issues related to IVR applications and infrastructure.
- Stay up-to-date with the latest trends and technologies in IVR and AI development.
Benefits
- general: An exciting opportunity to be a part of a World’s Leading FinTech Product MNC.
- general: Be part of a vibrant team and build a career on core banking/payments domain.
- general: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- general: A broad range of professional education and personal development possibilities.
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Generous paid time off and holiday policy.
- general: Employee stock purchase plan.
- general: Retirement savings plan with company match.
- general: Professional development opportunities and training programs.
- general: Employee assistance program for personal and work-related issues.
- general: Flexible work arrangements.
- general: Opportunities for career advancement within FIS.
- general: A supportive and inclusive work environment.
- general: Access to cutting-edge technologies and tools.
- general: Employee recognition programs.
- general: Wellness programs and resources.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: IVR Developer Careers at FIS - Hyderabad & Pune, India | Apply Now! @ FIS.
Related Books and Jobs
High-CTR: IVR Developer Careers at FIS - Hyderabad & Pune, India | Apply Now!
FIS
High-CTR: IVR Developer Careers at FIS - Hyderabad & Pune, India | Apply Now!
Job Description
Role Overview
The IVR Developer with API Development & Cloud role at FIS is a crucial position for individuals passionate about creating and maintaining innovative IVR (Interactive Voice Response) solutions. This role involves the development and customization of IVR applications for financial institutions and banks, requiring expertise in IVR systems, API development, and cloud technologies. As an IVR Developer, you will be responsible for planning, coordinating, and executing technical projects from initiation to delivery. You will interact with various teams, including product development, sales, and client relationship teams, to ensure the IVR solutions meet client needs and operational standards.
A Day in the Life of an IVR Developer
Your day will typically involve a mix of development, project management, and collaboration. Here’s a glimpse:
- Project Coordination: Start your day by reviewing project plans and coordinating with cross-functional teams to ensure smooth execution.
- Requirements Alignment: Ensure that all requirements for internal technology projects align with operational standards. Develop alternate requirements or document exceptions as needed.
- IVR Development: Design, develop, and implement IVR applications using VoiceXML and other IVR development tools and frameworks.
- Scripting and Customization: Write and maintain IVR scripting using programming languages like Java, Python, or NodeJS.
- Conversational AI: Work on Conversational AI projects, including intent identification and LLM development.
- Cloud Integration: Integrate IVR systems with cloud platforms like Azure, AWS, or Google Cloud and utilize their AI/ML services.
- Database Management: Manage databases (SQL, NoSQL) for storing and retrieving IVR data.
- Troubleshooting: Troubleshoot and resolve issues related to IVR applications and infrastructure.
- Staying Updated: Keep up-to-date with the latest trends and technologies in IVR and AI development.
Why Hyderabad & Pune?
Hyderabad and Pune are both prominent IT hubs in India, offering numerous opportunities for professionals in the tech industry:
- Hyderabad: Known as the 'City of Pearls,' Hyderabad is a major technology center with a strong presence of multinational corporations and IT companies. The city offers a blend of modern infrastructure and rich cultural heritage, making it an attractive place to live and work.
- Pune: Pune, often referred to as the 'Oxford of the East,' is a hub for education, research, and technology. The city boasts a thriving IT sector and a cosmopolitan culture, attracting talent from across the country.
Career Path
At FIS, the career path for an IVR Developer can lead to various opportunities:
- Senior IVR Developer: With experience, you can advance to a Senior IVR Developer role, taking on more complex projects and mentoring junior developers.
- Lead IVR Developer: Lead a team of IVR developers and oversee the design and implementation of IVR solutions.
- IVR Architect: Design the overall architecture of IVR systems and ensure they meet the organization's needs.
- Technical Project Manager: Manage technical projects related to IVR development and integration.
Salary & Benefits
FIS offers a competitive salary and benefits package:
- Competitive Salary: FIS provides salaries that are competitive within the Indian IT market.
- Health Insurance: Comprehensive health insurance coverage for employees and their families.
- Paid Time Off: Generous paid time off and holiday policy.
- Retirement Plan: Retirement savings plan with company match.
- Professional Development: Opportunities for professional development and training programs.
FIS Culture
FIS fosters a culture of innovation, collaboration, and growth:
- Innovation: FIS encourages employees to think creatively and develop innovative solutions to complex problems.
- Collaboration: Teamwork and collaboration are highly valued, with cross-functional teams working together to achieve common goals.
- Growth: FIS provides opportunities for career advancement and personal development.
- Inclusion: FIS is committed to creating a diverse and inclusive work environment.
How to Apply
To apply for the IVR Developer with API Development & Cloud role at FIS, follow these steps:
- Visit the FIS careers page.
- Search for the IVR Developer position in Hyderabad or Pune.
- Review the job description and requirements.
- Click on the 'Apply Now' button.
- Fill out the application form and upload your resume and cover letter.
- Submit your application.
FAQ
-
What are the key skills required for this role?
Key skills include expertise in IVR systems, VoiceXML, Java, Python, NodeJS, Conversational AI, NLU, NLP, cloud platforms, and database management.
-
What experience level is needed for this position?
5-10 years of technical expertise in IVR systems and platforms is required.
-
What are the main responsibilities of an IVR Developer at FIS?
Responsibilities include planning and coordinating technical projects, developing IVR applications, and integrating them with cloud platforms and other systems.
-
What cloud platforms should I be familiar with?
Familiarity with Azure, AWS, and Google Cloud is highly beneficial.
-
What programming languages are essential for this role?
Proficiency in Java, Python, or NodeJS is essential for IVR scripting and customization.
-
What is the career path for an IVR Developer at FIS?
The career path can lead to roles such as Senior IVR Developer, Lead IVR Developer, IVR Architect, or Technical Project Manager.
-
What benefits does FIS offer to its employees?
FIS offers competitive salaries, health insurance, paid time off, retirement plans, and professional development opportunities.
-
What is the work culture like at FIS?
FIS fosters a culture of innovation, collaboration, and growth, with a focus on diversity and inclusion.
-
How do I apply for this position?
Visit the FIS careers page, search for the IVR Developer position, and click on 'Apply Now' to submit your application.
-
What is FIS's commitment to employees?
FIS is committed to employee growth, providing opportunities for career advancement and personal development. The company also emphasizes work-life balance and offers flexible work arrangements to support employees' needs.
Locations
- Hyderabad, Telangana, India
- Pune, Maharashtra, India
Salary
1,650,000 - 3,850,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IVR Systemsintermediate
- Microsoft Co-pilotintermediate
- Nuance NDF/Mixintermediate
- Google Dialogflowintermediate
- AWS Lexintermediate
- Genesysintermediate
- Avayaintermediate
- Ciscointermediate
- VoiceXMLintermediate
- Javaintermediate
- Pythonintermediate
- NodeJSintermediate
- C++intermediate
- Conversational AIintermediate
- Natural Language Understanding (NLU)intermediate
- Natural Language Processing (NLP)intermediate
- Cloud Platforms (Azure, AWS, Google Cloud)intermediate
- Database Management (SQL, NoSQL)intermediate
- Telephony Protocols (SIP, TDM)intermediate
- RPA Toolsintermediate
- CRM Systemsintermediate
- RESTful APIsintermediate
Required Qualifications
- 5-10 years of technical expertise in IVR systems and platforms. (experience)
- Proficiency in VoiceXML and other IVR development tools and frameworks. (experience)
- Strong programming skills in Java, Python, NodeJS, or C++ for IVR scripting and customization. (experience)
- Experience with Conversational AI projects, including intent identification and LLM development. (experience)
- Solid understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). (experience)
- Familiarity with cloud platforms such as Azure, AWS, and Google Cloud, and their AI/ML services. (experience)
- Experience with database management systems, including SQL and NoSQL databases. (experience)
- Knowledge of telephony protocols like SIP and TDM. (experience)
- Exposure to RPA tools, CRM systems, and customer service applications. (experience)
- Proficiency in integrating AI solutions with RESTful APIs and external services. (experience)
- Bachelor's degree in Computer Science, Engineering, or a related field. (experience)
- Proven ability to manage technical projects from initiation through delivery. (experience)
- Excellent problem-solving and analytical skills. (experience)
- Strong communication and interpersonal skills. (experience)
Responsibilities
- Plan and coordinate all aspects of technical projects from initiation through delivery.
- Manage project initiation activities, including identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
- Ensure requirements for internal technology projects align with operational standards.
- Develop alternate requirements or document exceptions as appropriate.
- Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
- Interact with product development, sales, client relationship teams, technology solutions, service delivery, and other cross-functional teams.
- Design, develop, and implement IVR applications using VoiceXML and other IVR development tools and frameworks.
- Write and maintain IVR scripting and customization using programming languages like Java, Python, NodeJS, or C++.
- Work on Conversational AI projects, including intent identification and LLM development.
- Apply Natural Language Understanding (NLU) and Natural Language Processing (NLP) techniques to enhance IVR functionality.
- Integrate IVR systems with cloud platforms (Azure, AWS, Google Cloud) and utilize their AI/ML services.
- Manage databases (SQL, NoSQL) for storing and retrieving IVR data.
- Utilize telephony protocols (SIP, TDM) for seamless IVR communication.
- Integrate IVR solutions with RPA tools, CRM systems, and customer service applications.
- Ensure the performance, reliability, and scalability of IVR systems.
- Troubleshoot and resolve issues related to IVR applications and infrastructure.
- Stay up-to-date with the latest trends and technologies in IVR and AI development.
Benefits
- general: An exciting opportunity to be a part of a World’s Leading FinTech Product MNC.
- general: Be part of a vibrant team and build a career on core banking/payments domain.
- general: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- general: A broad range of professional education and personal development possibilities.
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Generous paid time off and holiday policy.
- general: Employee stock purchase plan.
- general: Retirement savings plan with company match.
- general: Professional development opportunities and training programs.
- general: Employee assistance program for personal and work-related issues.
- general: Flexible work arrangements.
- general: Opportunities for career advancement within FIS.
- general: A supportive and inclusive work environment.
- general: Access to cutting-edge technologies and tools.
- general: Employee recognition programs.
- general: Wellness programs and resources.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: IVR Developer Careers at FIS - Hyderabad & Pune, India | Apply Now! @ FIS.
Related Books and Jobs