Principal Site Reliability Engineer at FIS: Shape the Future of Financial Technology

Are you a seasoned Site Reliability Engineer (SRE) with a passion for ensuring the reliability, availability, and performance of critical systems? Do you thrive in a fast-paced environment where you can leverage your expertise to drive innovation and solve complex challenges? If so, FIS is seeking a talented and motivated Principal Site Reliability Engineer to join our dynamic team in Dublin, Leinster, Ireland.

As a Principal SRE at FIS, you will play a pivotal role in shaping the future of our Banking Solutions, Payments, and Capital Markets business lines. You will be responsible for leading the design, implementation, and maintenance of our observability, monitoring, and automation systems, ensuring that our applications and infrastructure operate seamlessly and efficiently. This role offers a unique opportunity to make a significant impact on FIS's transformation journey and establish us as a leader in the financial technology industry.

Role Overview

The Principal Site Reliability Engineer will be responsible for the following key areas:

• Observability and Monitoring: Lead the design and evolution of our observability, monitoring, and alerting systems to provide end-to-end visibility into the health and performance of our applications and infrastructure. Proactively identify and address potential issues before they impact our customers.
• Automation: Implement scalable automation frameworks for infrastructure provisioning, deployment pipelines, and operational tasks. Streamline our processes and reduce manual effort, enabling us to deliver faster and more reliable services.
• Reliability and Performance: Ensure the reliability, availability, and performance of our applications, minimizing downtime and optimizing response times. Continuously identify and implement improvements to enhance the overall stability and efficiency of our systems.
• Incident Management: Own our incident management processes, including high-severity incident response, root cause analysis, and continuous improvement initiatives. Lead incident response efforts, ensuring that issues are resolved quickly and effectively.
• Mentoring and Guidance: Mentor and guide colleagues, fostering a culture of ownership, resilience, and operational excellence. Share your knowledge and expertise to help others grow and develop their skills.
• Collaboration: Collaborate with architecture, security, and product leadership to align reliability goals with business objectives. Ensure that our reliability efforts are aligned with the overall strategic direction of the company.
• Capacity Planning: Lead capacity planning and performance optimization efforts across distributed systems and cloud-native environments. Ensure that our systems are able to handle current and future demands.
• Disaster Recovery: Champion disaster recovery and business continuity planning, ensuring readiness for large-scale events. Develop and maintain comprehensive disaster recovery plans to minimize disruption in the event of a major outage.
• On-Call Support: Participate in on-call rotations and provide 24/7 support for critical incidents. Be available to respond to urgent issues and ensure that our systems are always available to our customers.

A Day in the Life of a Principal Site Reliability Engineer

No two days are the same for a Principal SRE at FIS, but here's a glimpse of what you might encounter:

• Start the day by reviewing monitoring dashboards and alerts to identify any potential issues.
• Participate in a daily stand-up meeting with the SRE team to discuss ongoing projects and challenges.
• Work on automating the deployment of a new application feature using Infrastructure as Code.
• Investigate the root cause of a recent service outage and develop a plan to prevent it from happening again.
• Mentor a junior SRE on best practices for incident response.
• Meet with product managers to discuss upcoming features and ensure that reliability is a key consideration.
• Participate in a capacity planning exercise to determine the resources needed to support future growth.
• Lead a disaster recovery simulation to test our readiness for a major outage.
• Respond to an urgent incident and work with other engineers to restore service.

Why Dublin, Leinster?

Dublin is a vibrant and cosmopolitan city with a thriving technology industry. Located in the province of Leinster, it offers a high quality of life, a rich culture, and easy access to the rest of Europe. Dublin is home to a large number of multinational corporations, including many in the financial technology sector, making it an ideal location for a career in SRE.

Leinster provides a blend of urban excitement and natural beauty. Enjoy weekend getaways to the scenic Wicklow Mountains or explore the historic castles and charming villages that dot the region. Dublin's lively social scene, world-class restaurants, and numerous cultural attractions ensure there's always something to do.

Career Path

At FIS, we are committed to providing our employees with opportunities for growth and development. The Principal Site Reliability Engineer role can be a stepping stone to a variety of leadership positions within the organization, such as:

• Director of Site Reliability Engineering: Lead a larger team of SREs and have overall responsibility for the reliability of a critical business unit.
• VP of Infrastructure Engineering: Oversee the design, implementation, and maintenance of all of FIS's infrastructure.
• Chief Technology Officer (CTO): Provide overall technical leadership for the company.

Salary & Benefits

FIS offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary commensurate with experience and skills.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off policy, including vacation, sick leave, and holidays.
• Retirement savings plan with company match.
• Employee stock purchase program.
• Professional development and training opportunities.
• Wellness programs and resources.
• Employee assistance program (EAP).
• Life insurance and disability coverage.
• Flexible spending accounts (FSA).
• Commuting benefits.

FIS Culture

At FIS, we believe that our people are our greatest asset. We foster a work environment that is built on collaboration, flexibility, and respect. We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best. We encourage our employees to be curious, motivated, and forward-thinking, and we provide them with the resources and support they need to succeed.

We also believe in having fun! We organize regular team-building events and social activities to help our employees connect with each other and build strong relationships.

How to Apply

If you are a talented and motivated Site Reliability Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply for the Principal Site Reliability Engineer position at FIS. To apply, please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the key skills and qualifications for this role?

   The key skills and qualifications include:

   • Proven experience in a principal or Lead SRE/DevOps/Infrastructure Engineering role within complex, high-availability environments.
   • Deep expertise in cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code (Terraform, CloudFormation, etc.).
   • Proven Expertise setting up SLOs and SLIs and use of Error Budgets.
   • Experience with Containerizing “monolithic” legacy apps and database migration.
   • Strong background in monitoring tools (Prometheus, Grafana, DataDog) and logging frameworks (Splunk, ELK Stack).
   • Advanced proficiency in scripting and automation (Python, Bash, Ansible).
   • Hands-on experience with CI/CD pipelines (Jenkins, GitLab CI/CD, Azure DevOps).
   • Demonstrated leadership in incident response and post-mortem culture.
   • Ability to take Incident command and lead a Severity 1 call with a calm, data-driven approach.
   • Bring a Change – Agent mindset with the ability to influence cross-functional teams and drive change at scale.
   • Excellent communication, negotiation, and stakeholder management skills.
2. What is the work environment like at FIS?

   FIS offers a work environment built on collaboration, flexibility, and respect. We encourage innovation and provide opportunities for growth.

3. What are the benefits of working at FIS?

   FIS offers a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off.

4. What opportunities are there for career advancement at FIS?

   FIS is committed to providing employees with opportunities for growth and development. The Principal Site Reliability Engineer role can be a stepping stone to a variety of leadership positions within the organization.

5. Is this role remote-friendly?

   This specific role is based in Dublin, Leinster, Ireland and is not designated as remote, requiring on-site presence.

6. What is the interview process like?

   The interview process typically involves an initial screening call with HR, followed by technical interviews with the hiring manager and other members of the team.

7. What is FIS doing regarding DE&I?

   We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best.

8. What professional development opportunities are available?

   We invest in our employees by providing comprehensive learning programs, tuition reimbursement, and leadership development programs

9. Tell me more about Dublin, Leinster.

   Dublin is a vibrant and cosmopolitan city with a thriving technology industry. Located in the province of Leinster, it offers a high quality of life, a rich culture, and easy access to the rest of Europe.

10. How can I learn more about FIS's commitment to protecting personal information?

    You can learn more about FIS's commitment to protecting personal information by visiting our Privacy Statement