Role Overview

The Product Support Representative, Japanese Speaking, is a vital role within FIS, directly impacting client satisfaction and product success. This position is responsible for providing comprehensive support to FIS clients, addressing their inquiries, and resolving technical issues related to our products and services. Your expertise in both Japanese and English, coupled with your technical aptitude, will be crucial in ensuring our Japanese-speaking clients receive the highest level of support.

A Day in the Life

Imagine starting your day by reviewing incoming client inquiries from the Japanese market. You might be assisting a client with troubleshooting a software application, explaining a billing statement, or guiding them through a product update. Your role will involve:

• Answering phone calls and emails from clients, primarily in Japanese.
• Diagnosing and resolving technical issues related to FIS products.
• Documenting customer interactions and technical solutions in a clear and concise manner.
• Collaborating with other support teams to escalate and resolve complex issues.
• Contributing to the development of knowledge base articles and FAQs to assist clients.

Why Tokyo, Japan?

Tokyo is a dynamic and innovative hub for the financial technology industry. As a Product Support Representative in Tokyo, you'll be at the forefront of this exciting field, working with leading financial institutions and contributing to the growth of FIS in the Japanese market. Tokyo offers a unique blend of traditional culture and modern technology, providing a stimulating environment for both personal and professional growth.

Career Path

FIS is committed to providing its employees with opportunities for career advancement. As a Product Support Representative, you can progress to roles such as:

• Senior Product Support Representative
• Team Lead
• Subject Matter Expert
• Technical Trainer
• Account Manager

FIS also offers a variety of training and development programs to help you acquire the skills and knowledge necessary to advance your career.

Salary & Benefits

FIS offers a competitive salary and benefits package, commensurate with experience and qualifications. The estimated salary range for this position in Tokyo is between 4,500,000 JPY to 7,500,000 JPY annually. In addition to salary, FIS provides a comprehensive benefits program that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Paid holidays
• Retirement plan (401k or equivalent)
• Employee assistance program (EAP)
• Life insurance
• Disability insurance
• Tuition reimbursement
• Employee stock purchase plan

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to providing them with a supportive and rewarding work environment. We encourage our employees to:

• Be creative and innovative
• Work together as a team
• Embrace diversity and inclusion
• Continuously learn and grow
• Give back to the community

How to Apply

If you are a highly motivated and customer-focused individual with a passion for technology and a desire to work in a dynamic environment, we encourage you to apply for the Product Support Representative, Japanese Speaking position at FIS. To apply, please submit your resume and cover letter through the FIS careers website.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Product Support Representative?

   The key responsibilities include handling customer inquiries, resolving support issues, providing in-depth product support, troubleshooting problems, and documenting customer information and technical issues.

2. What qualifications are required for this role?

   The requirements include being effectively bilingual in Japanese (JLPT N1) and English, holding a minimum diploma, having at least 2 years of working experience in banks or financial institutes, and possessing strong analytical, organizational, and time management skills.

3. Is prior knowledge of FIS products necessary?

   Knowledge of FIS products is a plus but not mandatory. FIS provides training on its products and services.

4. What is the work environment like at FIS?

   FIS offers a flexible and creative work environment with a diverse and collaborative atmosphere. The company also provides professional and personal development resources and opportunities to volunteer and support charities.

5. What kind of career growth opportunities are available at FIS?

   FIS provides opportunities for career advancement, such as moving to roles like Senior Product Support Representative, Team Lead, Subject Matter Expert, Technical Trainer, or Account Manager. The company also offers training and development programs.

6. What is the salary range for this position in Tokyo?

   The estimated salary range for the Product Support Representative, Japanese Speaking position in Tokyo is between 4,500,000 JPY to 7,500,000 JPY annually, depending on experience and qualifications.

7. What benefits does FIS offer its employees?

   FIS offers a comprehensive benefits program, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, retirement plan, employee assistance program, life insurance, disability insurance, tuition reimbursement, and an employee stock purchase plan.

8. How does FIS support employee development?

   FIS supports employee development through professional and personal development resources, training programs, and opportunities to attend conferences and workshops.

9. What is FIS's commitment to diversity and inclusion?

   FIS is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company has various initiatives to promote diversity and inclusion, such as employee resource groups and diversity training programs.

10. How does FIS contribute to the community?

    FIS provides opportunities for employees to volunteer and support charities. The company also has a corporate social responsibility program that focuses on supporting education, environmental sustainability, and community development.