Product Support Representative Senior at FIS: Christchurch, Canterbury

Are you passionate about fintech and dedicated to providing exceptional product support? FIS is seeking a highly motivated and skilled Product Support Representative Senior to join our team in Christchurch, Canterbury. In this role, you will be a critical link between FIS and our major retail banking clients, providing in-depth support for our Balance Sheet Manager (BSM) platform, a key Risk Management and Compliance application. If you have a strong background in banking and finance, excellent analytical and problem-solving skills, and a desire to advance the world of fintech, we encourage you to apply.

A Day in the Life of a Product Support Representative Senior

As a Product Support Representative Senior, your day-to-day activities will be dynamic and challenging. You will be the go-to person for our clients, addressing their inquiries and resolving their concerns related to the BSM platform. Your responsibilities will include:

• Responding to Client Inquiries: Handling incoming inquiries via phone, ticketing portal, and email to address customer concerns.
• Troubleshooting and Issue Resolution: Analyzing and solving client issues related to the BSM platform, including functional and technical challenges.
• Collaboration with Internal Teams: Interacting with development, sales, and product management teams to ensure timely resolution of complex issues.
• Applying Financial Expertise: Utilizing financial theory and risk management methodologies to resolve intricate issues.
• Documentation and Tracking: Meticulously documenting client interactions and issue resolution within the ticketing system.
• Knowledge Sharing: Contributing to the knowledge base by documenting common issues and solutions to assist other team members.
• Continuous Learning: Staying up-to-date with the latest features and updates of the BSM platform through ongoing training and knowledge sharing sessions.

Why Christchurch, Canterbury?

Christchurch, the largest city in the South Island of New Zealand, offers a unique blend of urban sophistication and natural beauty. Located in the Canterbury region, it provides an ideal environment for both professional growth and personal well-being. Some of the reasons to consider a career in Christchurch include:

• Thriving Fintech Scene: Christchurch is emerging as a hub for fintech innovation, offering numerous opportunities for professionals in the financial technology sector.
• Quality of Life: The city boasts a high quality of life, with access to stunning landscapes, outdoor activities, and a vibrant cultural scene.
• Affordable Living: Compared to other major cities, Christchurch offers a more affordable cost of living, making it an attractive option for those looking to balance career and lifestyle.
• Educational Opportunities: Christchurch is home to top-rated educational institutions, providing opportunities for personal and professional development.
• Community Spirit: The city has a strong sense of community, making it easy to integrate and build lasting relationships.

Career Path at FIS

At FIS, we are committed to the growth and development of our employees. The Product Support Representative Senior role is an excellent starting point for a fulfilling career within our organization. Potential career paths include:

• Senior Product Specialist: Providing advanced product support and expertise to clients.
• Product Manager: Overseeing the development and enhancement of the BSM platform.
• Team Lead: Leading and mentoring a team of product support representatives.
• Account Manager: Building and maintaining relationships with key clients.
• Subject Matter Expert: Becoming a recognized expert in risk management and compliance within the fintech industry.

FIS provides comprehensive training programs and mentorship opportunities to help you achieve your career goals. We encourage our employees to take ownership of their careers and provide the resources and support needed for success.

Competitive Salary and Benefits

FIS offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for this position is $75,000 - $110,000 USD annually, commensurate with experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package that includes:

• Comprehensive Medical Insurance: Providing access to quality healthcare services.
• Personal Insurance: Offering protection and security for you and your family.
• Employee Share Scheme: Allowing you to become a shareholder in FIS and participate in the company's success.
• Hybrid Work Environment: Providing flexibility to work both remotely and in the office.
• Professional Development: Offering opportunities for continuous learning and skill enhancement.
• Employee Assistance Program: Providing confidential support and resources for personal and professional well-being.

FIS Culture: Innovation and Collaboration

FIS is committed to creating an inclusive and collaborative work environment where employees can thrive. Our culture is built on the following principles:

• Innovation: We encourage our employees to think creatively and develop innovative solutions to address the challenges facing the fintech industry.
• Collaboration: We foster a collaborative work environment where team members work together to achieve common goals.
• Inclusivity: We embrace diversity and create a workplace where all employees feel valued and respected.
• Integrity: We conduct our business with the highest ethical standards and maintain transparency in our operations.
• Customer Focus: We are committed to providing exceptional service and building strong relationships with our clients.

How to Apply

If you are ready to take your career to the next level and join a dynamic and innovative team, we encourage you to apply for the Product Support Representative Senior position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are the ideal candidate for this role.

Frequently Asked Questions (FAQ)

1. What is the Balance Sheet Manager (BSM) platform?

   The Balance Sheet Manager (BSM) platform is a Risk Management and Compliance application used by major retail banking clients to manage their balance sheets and ensure regulatory compliance.

2. What are the key responsibilities of a Product Support Representative Senior?

   The key responsibilities include providing in-depth product support, resolving client inquiries, troubleshooting technical issues, and collaborating with internal teams.

3. What qualifications are required for this role?

   The qualifications include banking and financial industry experience, risk and liability management experience, strong analytical and interpersonal skills, and technical knowledge of SQL, web applications, and cloud computing.

4. What is the career path for this position?

   Potential career paths include Senior Product Specialist, Product Manager, Team Lead, Account Manager, and Subject Matter Expert.

5. What is the salary range for this role?

   The salary range is $75,000 - $110,000 USD annually, commensurate with experience and qualifications.

6. What benefits does FIS offer?

   FIS offers a comprehensive benefits package that includes medical insurance, personal insurance, employee share scheme, hybrid work environment, and professional development opportunities.

7. What is the work environment like at FIS?

   FIS offers an inclusive and collaborative work environment where employees are encouraged to innovate and work together to achieve common goals.

8. How does FIS support employee growth and development?

   FIS provides comprehensive training programs and mentorship opportunities to help employees achieve their career goals.

9. Is this a remote position?

   This position offers a hybrid work environment, allowing for both remote and in-office work.

10. What opportunities are there for advancement at FIS?

    FIS is a global company with numerous opportunities for advancement across various departments and locations.