High-CTR: Product Support Representative Specialist Careers at FIS - Mexico City, Mexico | Apply Now!
FIS
High-CTR: Product Support Representative Specialist Careers at FIS - Mexico City, Mexico | Apply Now!
Job Description
Product Support Representative Specialist at FIS: Your Gateway to a Thriving Career in Mexico City
Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment where you can leverage your technical skills to make a real difference for clients? If so, the Product Support Representative Specialist role at FIS in Mexico City might be the perfect fit for you. This role offers a unique opportunity to join a global leader in financial technology and contribute to the success of our clients while building a rewarding career.
Role Overview
As a Product Support Representative Specialist, you will be the first point of contact for FIS clients who are experiencing technical issues with our products and services. You will be responsible for providing in-depth support, troubleshooting problems, and recommending corrective actions. Your ability to effectively communicate complex technical information to non-technical users will be crucial in ensuring client satisfaction. You'll be more than just a problem-solver; you'll be a trusted advisor, helping our clients maximize the value of their FIS solutions.
A Day in the Life
Here’s a glimpse into what your day might look like:
- Morning: You start your day by reviewing any overnight support tickets and prioritizing urgent issues. You respond to client inquiries received via phone, email, or chat, carefully documenting each interaction in our CRM system.
- Mid-day: You delve into complex technical issues, recreating client problems in a test environment to identify the root cause. You collaborate with other technical teams to find the best solutions and communicate updates to clients.
- Afternoon: You focus on documenting recurring technical issues and contribute to knowledge base articles to improve self-service support resources. You also participate in training sessions to stay up-to-date on the latest FIS products and technologies.
Why Mexico City?
Mexico City, a vibrant and culturally rich metropolis, offers a unique blend of opportunities for both personal and professional growth. As a major hub for technology and finance in Latin America, Mexico City provides a dynamic and competitive job market. FIS's presence in Mexico City provides employees with the chance to work on innovative projects with global impact, all while enjoying the city's diverse culinary scene, historical landmarks, and thriving arts community.
Career Path
FIS is committed to investing in the growth and development of its employees. The Product Support Representative Specialist role serves as an excellent stepping stone to a variety of career paths within the company. With experience and proven performance, you could advance to roles such as:
- Senior Product Support Specialist: Taking on more complex technical challenges and mentoring junior team members.
- Technical Account Manager: Building and maintaining strong relationships with key clients, acting as their trusted advisor for FIS solutions.
- Implementation Consultant: Leading the implementation of FIS products and services for new clients.
- Product Manager: Contributing to the development and enhancement of FIS products based on client feedback and market trends.
Salary and Benefits
FIS offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for this position in Mexico City is estimated to be between $240,000 and $550,000 USD annually, depending on experience and qualifications. In addition to salary, FIS provides a comprehensive benefits package including:
- Comprehensive health insurance plans (medical, dental, and vision)
- Generous paid time off (PTO) and holidays
- Retirement savings plan with company match (401k or equivalent)
- Employee stock purchase plan (ESPP)
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Wellness programs and resources
- Employee assistance program (EAP)
- Tuition reimbursement or student loan assistance
- Professional development opportunities and training programs
- Employee referral program
- Discounts on FIS products and services
FIS Culture
At FIS, we believe that our people are our greatest asset. We foster a culture of innovation, collaboration, and inclusivity, where everyone is encouraged to contribute their unique talents and perspectives. We are committed to providing our employees with the resources and support they need to succeed, both personally and professionally. We also emphasize work-life balance and offer flexible work arrangements where possible.
How to Apply
If you are ready to take the next step in your career and join a dynamic team at a global leader in financial technology, we encourage you to apply for the Product Support Representative Specialist position at FIS in Mexico City. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Product Support Representative Specialist?
Providing in-depth product support, troubleshooting technical issues, documenting solutions, and ensuring client satisfaction.
- What qualifications are required for this role?
A Bachelor's degree in a related field or equivalent experience, strong technical skills, excellent communication skills, and a passion for customer service.
- What is the career path for this role at FIS?
Potential career paths include Senior Product Support Specialist, Technical Account Manager, Implementation Consultant, and Product Manager.
- What is the salary range for this position in Mexico City?
The estimated salary range is between $240,000 and $550,000 USD annually, depending on experience and qualifications.
- What benefits does FIS offer to its employees?
FIS offers a comprehensive benefits package including health insurance, paid time off, retirement savings plans, and more.
- What is the company culture like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusivity, where employees are encouraged to contribute their unique talents and perspectives.
- Does FIS offer opportunities for professional development?
Yes, FIS is committed to providing employees with opportunities for professional development and training.
- Is this role remote?
This role offers the flexibility of being remote, allowing you to work from home within Mexico City.
- What type of visa sponsorship is available for this role?
Please consult with the FIS HR department for the most up-to-date information on visa sponsorship options.
- What is the interview process like for this role?
The interview process typically includes a phone screening, a technical interview, and an interview with the hiring manager.
Locations
- Mexico City, Ciudad de Mexico, Mexico (Remote)
Salary
264,000 - 605,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Product Supportintermediate
- Client Supportintermediate
- Troubleshootingintermediate
- Technical Supportintermediate
- Customer Serviceintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Analytical Skillsintermediate
- Time Managementintermediate
- Documentationintermediate
- Banking Knowledgeintermediate
- Finance Knowledgeintermediate
- Software Application Supportintermediate
- Electro/Mechanical Equipment Supportintermediate
- Business Process Analysisintermediate
Required Qualifications
- Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (experience)
- High school diploma or GED for job levels I and II. (experience)
- Prior banking or finance related experiences a plus. (experience)
- Personal banking experience preferred. (experience)
- Knowledge of FIS products and services. (experience)
- Strong analytical skills. (experience)
- Knowledge in programming, business analysis or implementation of software products. (experience)
- Organizational and time management skills required. (experience)
- Self-starter with proven ability to work independently. (experience)
- Comfortable working with computers and a variety of applications. (experience)
- Excellent oral and written communications skills. (experience)
- Strong problem-solving skills. (experience)
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment.
- Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Utilizes interpersonal skills and technical product knowledge and expertise to respond to daily Client-centric activities.
- Documents client information and recurring technical issues to support product quality programs and product development.
- Applies strong analytical skills to resolve complex issues.
- Completes other related duties as assigned.
Benefits
- general: Comprehensive health insurance plans (medical, dental, and vision)
- general: Generous paid time off (PTO) and holidays
- general: Retirement savings plan with company match (401k or equivalent)
- general: Employee stock purchase plan (ESPP)
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Wellness programs and resources
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or student loan assistance
- general: Professional development opportunities and training programs
- general: Employee referral program
- general: Discounts on FIS products and services
- general: Opportunities for career advancement within FIS
- general: A supportive and inclusive work environment
- general: Access to employee resource groups (ERGs)
- general: Competitive Salary
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Product Support Representative Specialist Careers at FIS - Mexico City, Mexico | Apply Now! @ FIS.
Related Books and Jobs
High-CTR: Product Support Representative Specialist Careers at FIS - Mexico City, Mexico | Apply Now!
FIS
High-CTR: Product Support Representative Specialist Careers at FIS - Mexico City, Mexico | Apply Now!
Job Description
Product Support Representative Specialist at FIS: Your Gateway to a Thriving Career in Mexico City
Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment where you can leverage your technical skills to make a real difference for clients? If so, the Product Support Representative Specialist role at FIS in Mexico City might be the perfect fit for you. This role offers a unique opportunity to join a global leader in financial technology and contribute to the success of our clients while building a rewarding career.
Role Overview
As a Product Support Representative Specialist, you will be the first point of contact for FIS clients who are experiencing technical issues with our products and services. You will be responsible for providing in-depth support, troubleshooting problems, and recommending corrective actions. Your ability to effectively communicate complex technical information to non-technical users will be crucial in ensuring client satisfaction. You'll be more than just a problem-solver; you'll be a trusted advisor, helping our clients maximize the value of their FIS solutions.
A Day in the Life
Here’s a glimpse into what your day might look like:
- Morning: You start your day by reviewing any overnight support tickets and prioritizing urgent issues. You respond to client inquiries received via phone, email, or chat, carefully documenting each interaction in our CRM system.
- Mid-day: You delve into complex technical issues, recreating client problems in a test environment to identify the root cause. You collaborate with other technical teams to find the best solutions and communicate updates to clients.
- Afternoon: You focus on documenting recurring technical issues and contribute to knowledge base articles to improve self-service support resources. You also participate in training sessions to stay up-to-date on the latest FIS products and technologies.
Why Mexico City?
Mexico City, a vibrant and culturally rich metropolis, offers a unique blend of opportunities for both personal and professional growth. As a major hub for technology and finance in Latin America, Mexico City provides a dynamic and competitive job market. FIS's presence in Mexico City provides employees with the chance to work on innovative projects with global impact, all while enjoying the city's diverse culinary scene, historical landmarks, and thriving arts community.
Career Path
FIS is committed to investing in the growth and development of its employees. The Product Support Representative Specialist role serves as an excellent stepping stone to a variety of career paths within the company. With experience and proven performance, you could advance to roles such as:
- Senior Product Support Specialist: Taking on more complex technical challenges and mentoring junior team members.
- Technical Account Manager: Building and maintaining strong relationships with key clients, acting as their trusted advisor for FIS solutions.
- Implementation Consultant: Leading the implementation of FIS products and services for new clients.
- Product Manager: Contributing to the development and enhancement of FIS products based on client feedback and market trends.
Salary and Benefits
FIS offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for this position in Mexico City is estimated to be between $240,000 and $550,000 USD annually, depending on experience and qualifications. In addition to salary, FIS provides a comprehensive benefits package including:
- Comprehensive health insurance plans (medical, dental, and vision)
- Generous paid time off (PTO) and holidays
- Retirement savings plan with company match (401k or equivalent)
- Employee stock purchase plan (ESPP)
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Wellness programs and resources
- Employee assistance program (EAP)
- Tuition reimbursement or student loan assistance
- Professional development opportunities and training programs
- Employee referral program
- Discounts on FIS products and services
FIS Culture
At FIS, we believe that our people are our greatest asset. We foster a culture of innovation, collaboration, and inclusivity, where everyone is encouraged to contribute their unique talents and perspectives. We are committed to providing our employees with the resources and support they need to succeed, both personally and professionally. We also emphasize work-life balance and offer flexible work arrangements where possible.
How to Apply
If you are ready to take the next step in your career and join a dynamic team at a global leader in financial technology, we encourage you to apply for the Product Support Representative Specialist position at FIS in Mexico City. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Product Support Representative Specialist?
Providing in-depth product support, troubleshooting technical issues, documenting solutions, and ensuring client satisfaction.
- What qualifications are required for this role?
A Bachelor's degree in a related field or equivalent experience, strong technical skills, excellent communication skills, and a passion for customer service.
- What is the career path for this role at FIS?
Potential career paths include Senior Product Support Specialist, Technical Account Manager, Implementation Consultant, and Product Manager.
- What is the salary range for this position in Mexico City?
The estimated salary range is between $240,000 and $550,000 USD annually, depending on experience and qualifications.
- What benefits does FIS offer to its employees?
FIS offers a comprehensive benefits package including health insurance, paid time off, retirement savings plans, and more.
- What is the company culture like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusivity, where employees are encouraged to contribute their unique talents and perspectives.
- Does FIS offer opportunities for professional development?
Yes, FIS is committed to providing employees with opportunities for professional development and training.
- Is this role remote?
This role offers the flexibility of being remote, allowing you to work from home within Mexico City.
- What type of visa sponsorship is available for this role?
Please consult with the FIS HR department for the most up-to-date information on visa sponsorship options.
- What is the interview process like for this role?
The interview process typically includes a phone screening, a technical interview, and an interview with the hiring manager.
Locations
- Mexico City, Ciudad de Mexico, Mexico (Remote)
Salary
264,000 - 605,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Product Supportintermediate
- Client Supportintermediate
- Troubleshootingintermediate
- Technical Supportintermediate
- Customer Serviceintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Analytical Skillsintermediate
- Time Managementintermediate
- Documentationintermediate
- Banking Knowledgeintermediate
- Finance Knowledgeintermediate
- Software Application Supportintermediate
- Electro/Mechanical Equipment Supportintermediate
- Business Process Analysisintermediate
Required Qualifications
- Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (experience)
- High school diploma or GED for job levels I and II. (experience)
- Prior banking or finance related experiences a plus. (experience)
- Personal banking experience preferred. (experience)
- Knowledge of FIS products and services. (experience)
- Strong analytical skills. (experience)
- Knowledge in programming, business analysis or implementation of software products. (experience)
- Organizational and time management skills required. (experience)
- Self-starter with proven ability to work independently. (experience)
- Comfortable working with computers and a variety of applications. (experience)
- Excellent oral and written communications skills. (experience)
- Strong problem-solving skills. (experience)
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment.
- Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Utilizes interpersonal skills and technical product knowledge and expertise to respond to daily Client-centric activities.
- Documents client information and recurring technical issues to support product quality programs and product development.
- Applies strong analytical skills to resolve complex issues.
- Completes other related duties as assigned.
Benefits
- general: Comprehensive health insurance plans (medical, dental, and vision)
- general: Generous paid time off (PTO) and holidays
- general: Retirement savings plan with company match (401k or equivalent)
- general: Employee stock purchase plan (ESPP)
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Wellness programs and resources
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or student loan assistance
- general: Professional development opportunities and training programs
- general: Employee referral program
- general: Discounts on FIS products and services
- general: Opportunities for career advancement within FIS
- general: A supportive and inclusive work environment
- general: Access to employee resource groups (ERGs)
- general: Competitive Salary
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Product Support Representative Specialist Careers at FIS - Mexico City, Mexico | Apply Now! @ FIS.
Related Books and Jobs