Production Support Technician II at FIS: Shape the Future of Financial Technology

Role Overview

As a Production Support Technician II at FIS in Bangalore, you will play a critical role in maintaining the stability and performance of our live applications. You'll be at the forefront of ensuring seamless operations, resolving incidents, and providing essential support to our users. Your expertise will be instrumental in keeping our systems running smoothly and efficiently.

A Day in the Life

Imagine starting your day by reviewing system performance dashboards, proactively identifying potential issues before they impact our users. You collaborate with your team to resolve incidents, utilizing your strong troubleshooting skills to diagnose and fix problems. You might spend time developing scripts to automate routine tasks, improving efficiency and reducing manual effort. You'll also work closely with developers and system administrators to implement changes and improvements to our systems. A typical day could involve: * Monitoring application performance and system health using tools like Nagios, Prometheus, and Grafana. * Responding to and resolving production incidents within defined SLAs. * Diagnosing and debugging complex technical issues in live environments, conducting root cause analysis to prevent recurrence. * Providing technical assistance and ad-hoc training to end-users. * Supporting application deployments, releases, and configuration changes. * Creating and maintaining support documentation, runbooks, and RCA reports. * Developing scripts (Python, Shell) for automation and routine tasks. * Participating in disaster recovery testing and planning. * Collaborating with cross-functional teams to improve system stability and performance.

Why Bangalore?

Bangalore, often referred to as the "Silicon Valley of India," is a vibrant hub for technology and innovation. FIS's presence in Bangalore offers you the opportunity to work alongside some of the brightest minds in the industry. The city boasts a thriving tech community, excellent infrastructure, and a diverse culture. Working in Bangalore provides access to a wide range of career opportunities, a high quality of life, and a dynamic environment for professional and personal growth.

Career Path

At FIS, we are committed to your professional development. The Production Support Technician II role is a stepping stone to a variety of career paths within our organization. You could advance to: * **Senior Production Support Technician:** Taking on more complex issues and mentoring junior team members. * **Application Support Lead:** Leading a team of support technicians and overseeing the resolution of critical incidents. * **System Administrator:** Focusing on the infrastructure and systems that support our applications. * **DevOps Engineer:** Bridging the gap between development and operations, automating deployments and improving system reliability. * **Technical Architect:** Designing and implementing solutions to improve the scalability and performance of our applications. FIS offers comprehensive training programs and mentorship opportunities to help you achieve your career goals.

Salary & Benefits

The salary range for a Production Support Technician II at FIS in Bangalore is competitive and commensurate with experience, typically falling between $80,000 and $120,000 annually. In addition to a competitive salary, FIS offers a comprehensive benefits package, including: * Comprehensive health insurance (medical, dental, vision) * Paid time off (vacation, sick leave, holidays) * Retirement savings plan (401k) with company match * Employee stock purchase plan * Life insurance * Disability insurance * Flexible spending accounts (FSA) * Health savings accounts (HSA) * Wellness programs * Employee assistance program (EAP) * Tuition reimbursement * Professional development opportunities * Paid parental leave * Adoption assistance * Employee discounts on FIS products and services * Commuting benefits * Relocation assistance (if applicable) * Performance-based bonuses * Recognition programs

FIS Culture

FIS is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences make us stronger, and we encourage our employees to bring their whole selves to work. We foster a culture of collaboration, innovation, and continuous learning. At FIS, you'll have the opportunity to work on challenging projects, contribute to cutting-edge technology, and make a real difference in the lives of our clients.

How to Apply

To apply for the Production Support Technician II position at FIS in Bangalore, please visit our careers website at [Insert Link to FIS Careers Page]. Submit your resume and cover letter, highlighting your relevant skills and experience. We encourage you to showcase your passion for technology and your commitment to providing exceptional support.

Frequently Asked Questions (FAQ)

**Q1: What are the key skills required for this role?** A: The key skills include strong technical support experience, proficiency in Linux/Unix, scripting skills (Python, Shell), knowledge of SQL and databases (MySQL, Oracle), familiarity with ticketing and monitoring systems, and a solid understanding of Agile/Scrum methodologies. **Q2: What are the typical working hours for this position?** A: This role requires willingness to work in 24/7 shifts, including nights and weekends, to ensure continuous support for our global operations. **Q3: What is the career path for a Production Support Technician II at FIS?** A: The role provides opportunities to advance to Senior Production Support Technician, Application Support Lead, System Administrator, DevOps Engineer, or Technical Architect, among other paths. **Q4: What kind of training and development opportunities does FIS offer?** A: FIS offers comprehensive training programs, mentorship opportunities, and tuition reimbursement to support your professional growth. **Q5: What is the work environment like at FIS?** A: FIS fosters a diverse, inclusive, and collaborative work environment where employees are encouraged to innovate and contribute to cutting-edge technology. **Q6: Is experience in the banking domain required?** A: While not strictly required, experience in the banking domain is highly preferred as it provides valuable context for understanding our applications and systems. **Q7: What is the interview process like?** A: The interview process typically involves a phone screening, followed by one or more virtual or in-person interviews with hiring managers and team members. Technical assessments may also be included. **Q8: What are the opportunities for remote work?** A: This specific position is based in our Bangalore office, but FIS offers remote work opportunities for other roles. Please check our careers page for more details. **Q9: How does FIS support employee well-being?** A: FIS offers a variety of wellness programs, an employee assistance program (EAP), and flexible spending accounts (FSA) to support employee well-being. **Q10: What makes FIS a great place to work?** A: FIS offers a challenging and rewarding work environment, opportunities for professional growth, a competitive compensation and benefits package, and a culture of innovation and collaboration. You'll be part of a team that is shaping the future of financial technology.