High-CTR: Senior Client Success Manager Careers at FIS - Jacksonville, FL | Apply Now!
FIS
High-CTR: Senior Client Success Manager Careers at FIS - Jacksonville, FL | Apply Now!
Job Description
Senior Client Success Manager - Trading and Asset Services at FIS
Role Overview
As a Senior Client Success Manager within FIS's Trading and Asset Services division, you'll be at the forefront of ensuring our clients achieve their business goals using our cutting-edge fintech solutions. This role is crucial for driving client satisfaction, fostering long-term partnerships, and maximizing the value clients receive from their investment in FIS products. You'll act as a strategic advisor, deeply understanding client needs and aligning our solutions with their objectives.
A Day in the Life
Your day will be dynamic and varied. It might start with analyzing client health data to identify potential risks and opportunities. Next, you could be on a call with a senior stakeholder, discussing their strategic priorities and how FIS can help them achieve those goals. You'll collaborate with internal teams like product, sales, and support to tailor solutions that meet specific client needs. A significant portion of your time will be spent building and nurturing client relationships, ensuring they realize the full potential of our products. You'll also be responsible for identifying expansion opportunities and providing valuable feedback to our product development teams.
Why [Location]?
FIS has a significant presence in Jacksonville, Atlanta and New York City, making these locations strategic hubs for our Trading and Asset Services division. Being located in these cities provides access to a diverse talent pool, a thriving financial technology ecosystem, and proximity to key clients. The collaborative work environment within FIS's Jacksonville, Atlanta and New York City offices fosters innovation and provides ample opportunities for professional growth. These locations are also attractive due to the overall quality of life they offer, including affordable housing, vibrant cultural scenes, and access to recreational activities.
Career Path
The Senior Client Success Manager role offers a clear path for career advancement within FIS. With demonstrated success, you can progress to roles such as Principal Client Success Manager, Client Success Director, or even leadership positions within the Client Success organization. Your expertise in financial technology and client relationship management will also open doors to opportunities in other areas of FIS, such as product management, sales, or consulting.
Salary & Benefits
FIS offers a competitive salary and benefits package commensurate with experience and qualifications. The estimated salary range for this role is $110,000 - $170,000 annually. In addition to salary, FIS provides a comprehensive benefits program that includes:
- Comprehensive health insurance plans
- Generous paid time off
- Paid holidays
- 401(k) retirement savings plan with company matching
- Employee stock purchase plan
- Life insurance and disability coverage
- Flexible spending accounts
- Employee assistance program
- Wellness programs
- Tuition reimbursement
These benefits are designed to support your physical, financial, and professional well-being.
FIS Culture
FIS fosters a culture of innovation, collaboration, and inclusion. We believe that our diverse workforce is our greatest asset, and we are committed to creating an environment where everyone feels valued and respected. Our employees are encouraged to share their ideas, challenge the status quo, and work together to solve complex problems. We also place a strong emphasis on professional development, providing ample opportunities for employees to learn and grow throughout their careers.
How to Apply
If you are a highly motivated and results-oriented professional with a passion for client success, we encourage you to apply for the Senior Client Success Manager position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role.
FAQ
- What is the primary responsibility of a Senior Client Success Manager?
The primary responsibility is to drive client satisfaction, solution adoption, and overall success for a specific solution by serving as a strategic partner.
- What skills are essential for this role?
Essential skills include client relationship management, strategic planning, cross-functional collaboration, and a deep understanding of financial technology.
- What experience is required for this position?
5-10 years of experience in Client Success/Service, Client Support/Help Desk, or Account Management roles are required, along with 7-10 years of experience in defining/using solutions for Private Equity Markets, Electronic Trading, and Investment Banks.
- What are the key benefits offered by FIS?
FIS offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and tuition reimbursement.
- What is the career path for this role?
With demonstrated success, you can progress to roles such as Principal Client Success Manager, Client Success Director, or leadership positions within the Client Success organization.
- What is the work environment like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusion, where employees are encouraged to share their ideas and work together to solve complex problems.
- How does FIS support employee development?
FIS provides ample opportunities for professional development, including tuition reimbursement and access to training programs.
- What is the importance of understanding financial instruments in this role?
A strong understanding of financial instruments, including Derivatives, Private Assets, and Crypto, is crucial for effectively advising clients and aligning our solutions with their needs.
- What does FIS look for in a successful candidate?
FIS looks for highly motivated and results-oriented professionals with a passion for client success, strong communication skills, and a deep understanding of financial technology.
- How does FIS measure client success?
Client success is measured by factors such as client satisfaction, solution adoption rates, and the achievement of business value outcomes.
Locations
- Jacksonville, Florida, United States
- Atlanta, Georgia, United States
- New York City, New York, United States
Salary
121,000 - 187,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Client Relationship Managementintermediate
- Strategic Planningintermediate
- Cross-functional Collaborationintermediate
- Solution Adoptionintermediate
- Business Value Articulationintermediate
- Risk Mitigationintermediate
- Product Roadmap Influenceintermediate
- Financial Technologyintermediate
- Trade Executionintermediate
- Securities Financeintermediate
- Portfolio Managementintermediate
- Fund Accountingintermediate
- Post Trade Settlementsintermediate
- Data Analysisintermediate
- PowerBIintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Negotiationintermediate
- Financial Instrumentsintermediate
- Derivativesintermediate
- Private Assetsintermediate
- Cryptointermediate
- Client Supportintermediate
- Account Managementintermediate
- Technical Acumenintermediate
Required Qualifications
- 5-10 years of experience in Client Success/Service, Client Support/Help Desk, or Account Management roles. (experience)
- 7-10 years of experience defining/using solutions for Private Equity Markets, Electronic Trading, and Investment Banks. (experience)
- Clear understanding of Trade Execution, Securities Finance, Portfolio Management, Fund Accounting, and Post Trade Settlements. (experience)
- Knowledge of financial instruments including Derivatives, Private Assets, and Crypto preferred. (experience)
- Bachelor’s degree required. (experience)
- Prior experience in financial technology services. (experience)
- Ability to clearly articulate business value to various stakeholders. (experience)
- Knowledge of financial technology industry and products. (experience)
- Knowledge of FIS Capital Markets’ products and services strongly preferred. (experience)
- Strong analytical skills, including experience with PowerBI or similar software. (experience)
- Experience turning data into insights. (experience)
- Proven ability to build strong relationships with clients. (experience)
- Experience developing and executing client success plans. (experience)
Responsibilities
- Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders.
- Identify partnership, growth, and expansion opportunities within client accounts.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions.
- Drive adoption, satisfaction, and measurable impact for clients.
- Build strong relationships with clients, proactively engaging across the lifecycle.
- Enable value realization for clients by aligning solution outcomes with their business goals.
- Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan.
- Establish milestones and measurable KPIs to achieve desired outcomes through product adoption.
- Proactively analyze client health and product usage data to identify potential risks.
- Take necessary actions to mitigate risk, improve product adoption, and deliver business value outcomes.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers.
- Influence product roadmaps based on client feedback and market trends.
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
- Act as a liaison between product management and clients, facilitating communication and feedback.
- Partner with sales and professional services teams to ensure client success.
- Participate in the renewal process and articulate the renewal value story to clients.
- Minimize churn/compression risk.
Benefits
- general: Comprehensive health insurance plans including medical, dental, and vision.
- general: Generous paid time off (PTO) policy for vacation, sick leave, and personal days.
- general: Paid holidays to observe important national and cultural celebrations.
- general: 401(k) retirement savings plan with company matching contributions.
- general: Employee stock purchase plan (ESPP) allowing employees to buy company stock at a discounted rate.
- general: Life insurance and disability coverage to protect employees and their families.
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
- general: Health savings accounts (HSAs) with employer contributions to help employees save for future healthcare costs.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Wellness programs and resources to promote employee health and well-being.
- general: Tuition reimbursement and professional development opportunities to support employee growth.
- general: Opportunities for career advancement within a global organization.
- general: Employee referral program with bonuses for successful referrals.
- general: Discounts on FIS products and services.
- general: Commuter benefits to help employees save on transportation costs.
- general: Parental leave policies to support new parents.
- general: Adoption assistance program to help employees with the costs of adoption.
- general: Charitable gift matching program to encourage employee philanthropy.
- general: Employee resource groups (ERGs) to foster inclusion and diversity.
- general: Recognition programs to reward and celebrate employee achievements.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Senior Client Success Manager Careers at FIS - Jacksonville, FL | Apply Now! @ FIS.
Related Books and Jobs
High-CTR: Senior Client Success Manager Careers at FIS - Jacksonville, FL | Apply Now!
FIS
High-CTR: Senior Client Success Manager Careers at FIS - Jacksonville, FL | Apply Now!
Job Description
Senior Client Success Manager - Trading and Asset Services at FIS
Role Overview
As a Senior Client Success Manager within FIS's Trading and Asset Services division, you'll be at the forefront of ensuring our clients achieve their business goals using our cutting-edge fintech solutions. This role is crucial for driving client satisfaction, fostering long-term partnerships, and maximizing the value clients receive from their investment in FIS products. You'll act as a strategic advisor, deeply understanding client needs and aligning our solutions with their objectives.
A Day in the Life
Your day will be dynamic and varied. It might start with analyzing client health data to identify potential risks and opportunities. Next, you could be on a call with a senior stakeholder, discussing their strategic priorities and how FIS can help them achieve those goals. You'll collaborate with internal teams like product, sales, and support to tailor solutions that meet specific client needs. A significant portion of your time will be spent building and nurturing client relationships, ensuring they realize the full potential of our products. You'll also be responsible for identifying expansion opportunities and providing valuable feedback to our product development teams.
Why [Location]?
FIS has a significant presence in Jacksonville, Atlanta and New York City, making these locations strategic hubs for our Trading and Asset Services division. Being located in these cities provides access to a diverse talent pool, a thriving financial technology ecosystem, and proximity to key clients. The collaborative work environment within FIS's Jacksonville, Atlanta and New York City offices fosters innovation and provides ample opportunities for professional growth. These locations are also attractive due to the overall quality of life they offer, including affordable housing, vibrant cultural scenes, and access to recreational activities.
Career Path
The Senior Client Success Manager role offers a clear path for career advancement within FIS. With demonstrated success, you can progress to roles such as Principal Client Success Manager, Client Success Director, or even leadership positions within the Client Success organization. Your expertise in financial technology and client relationship management will also open doors to opportunities in other areas of FIS, such as product management, sales, or consulting.
Salary & Benefits
FIS offers a competitive salary and benefits package commensurate with experience and qualifications. The estimated salary range for this role is $110,000 - $170,000 annually. In addition to salary, FIS provides a comprehensive benefits program that includes:
- Comprehensive health insurance plans
- Generous paid time off
- Paid holidays
- 401(k) retirement savings plan with company matching
- Employee stock purchase plan
- Life insurance and disability coverage
- Flexible spending accounts
- Employee assistance program
- Wellness programs
- Tuition reimbursement
These benefits are designed to support your physical, financial, and professional well-being.
FIS Culture
FIS fosters a culture of innovation, collaboration, and inclusion. We believe that our diverse workforce is our greatest asset, and we are committed to creating an environment where everyone feels valued and respected. Our employees are encouraged to share their ideas, challenge the status quo, and work together to solve complex problems. We also place a strong emphasis on professional development, providing ample opportunities for employees to learn and grow throughout their careers.
How to Apply
If you are a highly motivated and results-oriented professional with a passion for client success, we encourage you to apply for the Senior Client Success Manager position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role.
FAQ
- What is the primary responsibility of a Senior Client Success Manager?
The primary responsibility is to drive client satisfaction, solution adoption, and overall success for a specific solution by serving as a strategic partner.
- What skills are essential for this role?
Essential skills include client relationship management, strategic planning, cross-functional collaboration, and a deep understanding of financial technology.
- What experience is required for this position?
5-10 years of experience in Client Success/Service, Client Support/Help Desk, or Account Management roles are required, along with 7-10 years of experience in defining/using solutions for Private Equity Markets, Electronic Trading, and Investment Banks.
- What are the key benefits offered by FIS?
FIS offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and tuition reimbursement.
- What is the career path for this role?
With demonstrated success, you can progress to roles such as Principal Client Success Manager, Client Success Director, or leadership positions within the Client Success organization.
- What is the work environment like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusion, where employees are encouraged to share their ideas and work together to solve complex problems.
- How does FIS support employee development?
FIS provides ample opportunities for professional development, including tuition reimbursement and access to training programs.
- What is the importance of understanding financial instruments in this role?
A strong understanding of financial instruments, including Derivatives, Private Assets, and Crypto, is crucial for effectively advising clients and aligning our solutions with their needs.
- What does FIS look for in a successful candidate?
FIS looks for highly motivated and results-oriented professionals with a passion for client success, strong communication skills, and a deep understanding of financial technology.
- How does FIS measure client success?
Client success is measured by factors such as client satisfaction, solution adoption rates, and the achievement of business value outcomes.
Locations
- Jacksonville, Florida, United States
- Atlanta, Georgia, United States
- New York City, New York, United States
Salary
121,000 - 187,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Client Relationship Managementintermediate
- Strategic Planningintermediate
- Cross-functional Collaborationintermediate
- Solution Adoptionintermediate
- Business Value Articulationintermediate
- Risk Mitigationintermediate
- Product Roadmap Influenceintermediate
- Financial Technologyintermediate
- Trade Executionintermediate
- Securities Financeintermediate
- Portfolio Managementintermediate
- Fund Accountingintermediate
- Post Trade Settlementsintermediate
- Data Analysisintermediate
- PowerBIintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Negotiationintermediate
- Financial Instrumentsintermediate
- Derivativesintermediate
- Private Assetsintermediate
- Cryptointermediate
- Client Supportintermediate
- Account Managementintermediate
- Technical Acumenintermediate
Required Qualifications
- 5-10 years of experience in Client Success/Service, Client Support/Help Desk, or Account Management roles. (experience)
- 7-10 years of experience defining/using solutions for Private Equity Markets, Electronic Trading, and Investment Banks. (experience)
- Clear understanding of Trade Execution, Securities Finance, Portfolio Management, Fund Accounting, and Post Trade Settlements. (experience)
- Knowledge of financial instruments including Derivatives, Private Assets, and Crypto preferred. (experience)
- Bachelor’s degree required. (experience)
- Prior experience in financial technology services. (experience)
- Ability to clearly articulate business value to various stakeholders. (experience)
- Knowledge of financial technology industry and products. (experience)
- Knowledge of FIS Capital Markets’ products and services strongly preferred. (experience)
- Strong analytical skills, including experience with PowerBI or similar software. (experience)
- Experience turning data into insights. (experience)
- Proven ability to build strong relationships with clients. (experience)
- Experience developing and executing client success plans. (experience)
Responsibilities
- Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders.
- Identify partnership, growth, and expansion opportunities within client accounts.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions.
- Drive adoption, satisfaction, and measurable impact for clients.
- Build strong relationships with clients, proactively engaging across the lifecycle.
- Enable value realization for clients by aligning solution outcomes with their business goals.
- Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan.
- Establish milestones and measurable KPIs to achieve desired outcomes through product adoption.
- Proactively analyze client health and product usage data to identify potential risks.
- Take necessary actions to mitigate risk, improve product adoption, and deliver business value outcomes.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers.
- Influence product roadmaps based on client feedback and market trends.
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
- Act as a liaison between product management and clients, facilitating communication and feedback.
- Partner with sales and professional services teams to ensure client success.
- Participate in the renewal process and articulate the renewal value story to clients.
- Minimize churn/compression risk.
Benefits
- general: Comprehensive health insurance plans including medical, dental, and vision.
- general: Generous paid time off (PTO) policy for vacation, sick leave, and personal days.
- general: Paid holidays to observe important national and cultural celebrations.
- general: 401(k) retirement savings plan with company matching contributions.
- general: Employee stock purchase plan (ESPP) allowing employees to buy company stock at a discounted rate.
- general: Life insurance and disability coverage to protect employees and their families.
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
- general: Health savings accounts (HSAs) with employer contributions to help employees save for future healthcare costs.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Wellness programs and resources to promote employee health and well-being.
- general: Tuition reimbursement and professional development opportunities to support employee growth.
- general: Opportunities for career advancement within a global organization.
- general: Employee referral program with bonuses for successful referrals.
- general: Discounts on FIS products and services.
- general: Commuter benefits to help employees save on transportation costs.
- general: Parental leave policies to support new parents.
- general: Adoption assistance program to help employees with the costs of adoption.
- general: Charitable gift matching program to encourage employee philanthropy.
- general: Employee resource groups (ERGs) to foster inclusion and diversity.
- general: Recognition programs to reward and celebrate employee achievements.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Senior Client Success Manager Careers at FIS - Jacksonville, FL | Apply Now! @ FIS.
Related Books and Jobs