Systems Operations Analyst II at FIS - Sao Paulo, Brazil

Role Overview

As a Systems Operations Analyst II at FIS in Sao Paulo, you will play a critical role in maintaining the stability and performance of our industry-leading financial technology platforms. You will be responsible for managing hardware and software in a 24x7 processing environment, ensuring peak performance and resolving any processing errors that may arise. This role requires a strong understanding of mainframe and/or open systems operating systems, as well as the ability to use production control tools and resources to analyze and respond to system processing errors.

Day in the Life

A typical day for a Systems Operations Analyst II at FIS might involve:

• Monitoring system performance and identifying potential issues before they impact users.
• Responding to alerts and resolving system errors in a timely manner.
• Troubleshooting complex problems and collaborating with other teams to find solutions.
• Performing system maintenance and upgrades.
• Automating repetitive tasks to improve efficiency.
• Documenting system issues and resolutions.
• Participating in on-call rotation to provide 24x7 support.
• Analyzing system logs and identifying trends to proactively prevent future issues.
• Working with vendors to resolve hardware and software problems.
• Contributing to process improvement initiatives to enhance system stability and performance.

Why Sao Paulo?

Sao Paulo is the economic and financial heart of Brazil, offering a vibrant and dynamic environment for professionals in the financial technology industry. FIS's presence in Sao Paulo provides opportunities to work on cutting-edge projects and collaborate with a diverse team of experts. The city also boasts a rich culture, diverse cuisine, and a thriving arts scene, making it an attractive place to live and work.

Career Path

FIS offers a clear career path for Systems Operations Analysts. You can advance to senior analyst roles, team lead positions, or specialize in areas such as system architecture, automation, or security. FIS also provides opportunities for cross-functional training and development to broaden your skills and knowledge.

Salary & Benefits

The estimated salary range for a Systems Operations Analyst II in Sao Paulo is $60,000 to $90,000 per year, depending on experience and qualifications. FIS also offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan with company match
• Employee stock purchase plan
• Life and disability insurance
• Tuition reimbursement
• Wellness programs
• Employee assistance program

FIS Culture

FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We believe in fostering a culture of innovation, collaboration, and continuous learning. FIS also encourages employees to give back to their communities through volunteer opportunities and charitable giving programs.

How to Apply

If you are interested in joining the FIS team as a Systems Operations Analyst II in Sao Paulo, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Systems Operations Analyst II?

   Managing hardware and software, ensuring peak performance, resolving processing errors, and monitoring system performance.

2. What qualifications are required for this role?

   High school diploma or GED required. Associate’s, bachelor’s or the equivalent experience may be required at higher career levels. Knowledge of financial services industry and mainframe and/or open systems operating systems.

3. What is the typical career path for this position?

   Advancement to senior analyst roles, team lead positions, or specialization in system architecture, automation, or security.

4. What is the salary range for a Systems Operations Analyst II in Sao Paulo?

   The estimated salary range is $60,000 to $90,000 per year.

5. What benefits does FIS offer?

   Health, dental, and vision insurance, paid time off, retirement plan, employee stock purchase plan, and more.

6. What is the work environment like at FIS?

   Inclusive, diverse, innovative, and collaborative.

7. Does FIS offer opportunities for professional development?

   Yes, FIS provides opportunities for cross-functional training and development.

8. How does FIS support employee well-being?

   Through wellness programs and employee assistance programs.

9. What is FIS's commitment to diversity and inclusion?

   FIS is committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

10. Is previous experience in the Financial Services Industry required?

    While not always mandatory, previous experience in the financial services industry is highly beneficial and often preferred. It allows for a quicker understanding of the specific requirements and challenges related to financial systems and data.