Teamleiter - Service Center (m/w/d)

Are you a driven and experienced leader with a passion for service excellence? Do you thrive in a fast-paced environment and enjoy developing high-performing teams? If so, FIS is looking for a Teamleiter to join our Service Center in Nuremberg! This is an exciting opportunity to manage a team of professionals dedicated to providing exceptional service to our clients in the financial and banking sector.

A Day in the Life of a Teamleiter

As a Teamleiter, your day will be dynamic and varied. You'll start by reviewing team performance metrics, identifying areas for improvement, and strategizing to meet service level agreements. You'll spend time coaching team members, providing feedback, and conducting one-on-one meetings to discuss their development and goals. You will also be involved in process optimization, ensuring efficient workflows and a positive customer experience. Collaboration with other departments and the management team is key, as you'll contribute to projects, resource planning, and the overall success of the Service Center. Problem-solving and handling escalations will also be part of your responsibilities, ensuring customer satisfaction and maintaining a high standard of service quality.

Nuremberg: A Great Place to Work and Live

Nuremberg is a vibrant city in Bavaria, Germany, offering a high quality of life and a thriving business environment. As a Teamleiter in our Nuremberg Service Center, you'll benefit from working in a modern office with excellent transportation links. The city boasts a rich history, beautiful architecture, and a diverse cultural scene. Living in Nuremberg provides access to numerous recreational activities, including hiking, cycling, and exploring the Franconian Switzerland region. The cost of living is relatively affordable compared to other major German cities, making it an attractive location for professionals and families alike. Furthermore, Nuremberg is a hub for innovation and technology, offering ample opportunities for career growth and personal development.

Your Career Path at FIS

FIS is committed to fostering the professional growth of our employees. As a Teamleiter, you'll have access to various training programs and development opportunities to enhance your leadership skills and industry knowledge. You can advance your career within the Service Center, taking on roles with increasing responsibility, such as Senior Teamleiter or Operations Manager. Alternatively, you can explore opportunities in other departments within FIS, leveraging your experience and expertise to contribute to different areas of the organization. FIS supports internal mobility and encourages employees to pursue their career aspirations, providing a clear path for advancement and long-term success.

Competitive Salary and Comprehensive Benefits

FIS offers a competitive salary and a comprehensive benefits package designed to support the well-being and financial security of our employees. In addition to your base salary, you'll be eligible for performance-based bonuses and other incentives. Our benefits package includes:

• Betriebliche Altersvorsorge (Company Pension Scheme)
• Betriebliches Gesundheitsmanagement (Company Health Management)
• Gleitzeit (Flextime)
• Benefit Card
• Vielfältige Weiterbildungs- und Entwicklungsmöglichkeiten (Various training and development opportunities)

We believe in rewarding our employees for their contributions and providing them with the resources they need to thrive both professionally and personally.

The FIS Culture: Innovation, Collaboration, and Inclusion

At FIS, we foster a culture of innovation, collaboration, and inclusion. We believe that diverse perspectives and experiences are essential to driving innovation and achieving our goals. We encourage our employees to collaborate across teams and departments, sharing knowledge and expertise to solve complex problems. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their best work. We celebrate our successes together and recognize the contributions of our employees.

Ready to Join the FIS Team?

If you're ready to take your career to the next level and join a dynamic team at FIS, we encourage you to apply! Please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and learning more about your qualifications and experience.

Frequently Asked Questions

1. What are the key responsibilities of a Teamleiter?

   The key responsibilities include leading and motivating a team, optimizing processes, managing performance, ensuring quality, and collaborating with the management team.

2. What qualifications are required for this role?

   A kaufmännische Ausbildung or comparable background, several years of experience in team leadership in a service center, and strong communication and problem-solving skills are required.

3. What is the work environment like at FIS?

   FIS offers a modern, international work environment with a focus on collaboration, innovation, and employee development.

4. What are the opportunities for career advancement at FIS?

   FIS provides various training programs and development opportunities to help employees advance their careers within the company.

5. What benefits does FIS offer?

   FIS offers a competitive salary and a comprehensive benefits package, including company pension scheme, health management, flextime, and a benefit card.

6. What is the interview process like?

   The interview process typically involves an initial screening interview, followed by one or more interviews with the hiring manager and other team members.

7. Is there any possibility to work remotely?

   This position is based in Nuremberg, but FIS offers flexible working arrangements where possible.

8. What is the company culture at FIS?

   FIS fosters a culture of innovation, collaboration, and inclusion, where employees are valued and empowered to contribute their best work.

9. What opportunities for training are available?

   FIS provides a wide range of training programs and development opportunities to support employee growth and advancement.

10. How can I prepare for the interview?

    Research FIS, understand the role requirements, and be prepared to discuss your experience, skills, and career goals.