Incident/Problem Management Associate I Careers at FIS - Manila, Philippines | Apply Now!
FIS
Incident/Problem Management Associate I Careers at FIS - Manila, Philippines | Apply Now!
Job Description
Incident / Problem Management Associate I at FIS - Manila, Philippines
About FIS
At FIS, we're at the forefront of the fintech revolution, impacting markets, companies, and individuals globally. Our inclusive and diverse teams thrive on collaboration and celebration. If you're passionate about advancing the world of fintech, FIS is the place for you.
Role Overview
As an Incident / Problem Management Associate I, you will play a crucial role in maintaining the stability and efficiency of our computing environment, particularly concerning ATM operations and related systems. You will be the primary point of contact for incident review and escalation, ensuring minimal disruption to our services.
Day in the Life
Your day will involve:
- Responding to and coordinating the resolution of production incidents.
- Managing and supporting the computer operations environment to meet service level agreements.
- Working with various teams to ensure seamless integration and correlation of incident management processes.
- Providing regular updates on ongoing incidents to relevant teams.
- Reviewing and recommending improvements to support processes.
- Analyzing incident trends and identifying recurring issues to prevent future incidents.
- Participating in post-incident reviews and root cause analysis.
Why Manila?
Manila offers a dynamic and thriving environment for tech professionals. Bonifacio Global City (BGC), where this role is located, is a modern business district with state-of-the-art facilities, a vibrant culture, and numerous opportunities for professional growth. The city provides a good work-life balance with access to diverse entertainment, dining, and leisure options.
Career Path
This role provides a solid foundation for career advancement within FIS. You can grow into roles such as:
- Incident Manager
- Problem Manager
- IT Service Manager
- Operations Manager
FIS is committed to providing learning and development resources to help you achieve your career goals.
Salary & Benefits
The estimated salary range for this role is $24,000 - $48,000 USD per year. FIS offers a comprehensive benefits package, including:
- Health insurance coverage (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement savings plan (401k or equivalent) with company match
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Tuition reimbursement or educational assistance
- Employee stock purchase plan (ESPP)
- Performance-based bonuses or incentives
- Wellness programs and initiatives
FIS Culture
FIS fosters a culture of innovation, collaboration, and inclusivity. We value diversity and are committed to creating a workplace where everyone can thrive. We encourage our employees to volunteer and support charitable causes, contributing to the communities where we live and work.
How to Apply
If you're ready to join the FIS team and contribute to the future of fintech, apply online through our careers portal. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
Frequently Asked Questions (FAQ)
-
What are the key responsibilities of an Incident / Problem Management Associate I?
The key responsibilities include incident review and escalation, ensuring service level agreements are met, coordinating incident resolution, and recommending process improvements.
-
What qualifications are required for this role?
The role requires at least 2 years of experience as an Incident Management Analyst for ATM Operations, experience handling tickets or incidents, and a good understanding of ATM systems.
-
What is the work environment like at FIS?
FIS offers a flexible, creative, diverse, and collaborative work environment.
-
What opportunities for professional development are available at FIS?
FIS provides professional and personal development resources, as well as opportunities for career advancement and growth.
-
Is this a remote-friendly position?
This is a hybrid role, requiring three days in-office and two days virtual.
-
What is the location of the role?
The role is located in Bonifacio Global City, Metro Manila, Philippines.
-
What kind of benefits does FIS offer?
FIS offers a competitive salary and benefits package, including health insurance, paid time off, retirement savings plans, and more.
-
What is the company culture like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusivity.
-
What are the working hours for this role?
The role requires working with shifting schedules.
-
What growth opportunities are available in this role?
Opportunities include advancement to Incident Manager, Problem Manager, IT Service Manager, or Operations Manager roles.
Locations
- Manila, Philippines
Salary
26,400 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Incident Managementintermediate
- Problem Managementintermediate
- ITIL Frameworkintermediate
- ATM Operationsintermediate
- Service Level Agreements (SLAs)intermediate
- Computer Operationsintermediate
- Incident Reviewintermediate
- Escalation Managementintermediate
- Tactical Responseintermediate
- Coordinationintermediate
- Process Improvementintermediate
- Communication Skillsintermediate
- Analytical Skillsintermediate
- Critical Thinkingintermediate
- Attention to Detailintermediate
- Troubleshootingintermediate
- Fault Analysisintermediate
- Dispatch Managementintermediate
- Online System Managementintermediate
- Deployment Managementintermediate
- Team Collaborationintermediate
- Stakeholder Managementintermediate
- Documentationintermediate
- Reportingintermediate
- Knowledge of ATM systemsintermediate
- IT Service Management (ITSM)intermediate
- Root Cause Analysisintermediate
Required Qualifications
- Minimum 2 years of experience as an Incident Management Analyst for ATM Operations. (experience)
- Experience handling tickets or incidents. (experience)
- Good understanding of ATM fault, dispatch, onlining, and deployment processes. (experience)
- Amenable to work in Bonifacio Global City, Metro Manila. (experience)
- Open to working with shifting schedules. (experience)
- Considerable knowledge of incident management principles, procedures, and techniques. (experience)
- Ability to apply analysis and creative thinking when solving problems and conflicts. (experience)
- Ability to provide acute attention to detail. (experience)
- Ability to communicate effectively to all levels within the organization. (experience)
- Good communication skills (written and verbal). (experience)
- Highly trainable and willing to learn new processes and skills. (experience)
- Flexibility and adaptability in a working environment. (experience)
- Good attention to detail and critical thinking skills. (experience)
- Familiarity with ITIL framework and its application in incident management. (experience)
Responsibilities
- Act as the focal point for incident review and escalation when necessary.
- Support a computer operations environment that meets all service level agreements (SLAs), availability, response time parameters, and availability targets.
- Work across a wide array of product lines and engage various levels of management on a day-to-day basis.
- Utilize the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
- Develop, coordinate, and promote incident management activities across the enterprise and take responsibility for the effective functioning of Incident Management processes across all support areas.
- Engage following the onset of a production incident.
- Provide immediate tactical response and coordination to minimize the duration of service interruptions.
- Consult with other teams on proper integration and correlation of the incident management process and their respective areas.
- Provide regular incident bulletins to teams concerning open or ongoing incidents.
- Ensure effective and rapid response to major incidents.
- Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.
- Perform other related duties as assigned.
- Analyze incident trends and identify recurring issues.
- Participate in post-incident reviews and contribute to root cause analysis.
- Document incident details and resolution steps accurately and completely.
- Maintain knowledge base articles related to incident management.
- Contribute to the development and maintenance of incident management procedures.
- Collaborate with other IT teams to resolve incidents effectively.
- Monitor system performance and proactively identify potential issues.
- Escalate complex incidents to appropriate technical teams or management.
- Provide training and support to other IT staff on incident management processes.
- Participate in disaster recovery exercises and planning.
Benefits
- general: Flexible and creative work environment
- general: Diverse and collaborative atmosphere
- general: Professional and personal development resources
- general: Opportunities to volunteer and support charities
- general: Competitive salary and benefits package
- general: Health insurance coverage (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement savings plan (401k or equivalent) with company match
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or educational assistance
- general: Employee stock purchase plan (ESPP)
- general: Performance-based bonuses or incentives
- general: Wellness programs and initiatives
- general: Employee discounts on products and services
- general: Opportunities for career advancement and growth
- general: Mentorship programs
- general: Relocation assistance (if applicable)
- general: Flexible work arrangements (remote work options)
Tags & Categories
Answer 10 quick questions to check your fit for Incident/Problem Management Associate I Careers at FIS - Manila, Philippines | Apply Now! @ FIS.
Related Books and Jobs
Incident/Problem Management Associate I Careers at FIS - Manila, Philippines | Apply Now!
FIS
Incident/Problem Management Associate I Careers at FIS - Manila, Philippines | Apply Now!
Job Description
Incident / Problem Management Associate I at FIS - Manila, Philippines
About FIS
At FIS, we're at the forefront of the fintech revolution, impacting markets, companies, and individuals globally. Our inclusive and diverse teams thrive on collaboration and celebration. If you're passionate about advancing the world of fintech, FIS is the place for you.
Role Overview
As an Incident / Problem Management Associate I, you will play a crucial role in maintaining the stability and efficiency of our computing environment, particularly concerning ATM operations and related systems. You will be the primary point of contact for incident review and escalation, ensuring minimal disruption to our services.
Day in the Life
Your day will involve:
- Responding to and coordinating the resolution of production incidents.
- Managing and supporting the computer operations environment to meet service level agreements.
- Working with various teams to ensure seamless integration and correlation of incident management processes.
- Providing regular updates on ongoing incidents to relevant teams.
- Reviewing and recommending improvements to support processes.
- Analyzing incident trends and identifying recurring issues to prevent future incidents.
- Participating in post-incident reviews and root cause analysis.
Why Manila?
Manila offers a dynamic and thriving environment for tech professionals. Bonifacio Global City (BGC), where this role is located, is a modern business district with state-of-the-art facilities, a vibrant culture, and numerous opportunities for professional growth. The city provides a good work-life balance with access to diverse entertainment, dining, and leisure options.
Career Path
This role provides a solid foundation for career advancement within FIS. You can grow into roles such as:
- Incident Manager
- Problem Manager
- IT Service Manager
- Operations Manager
FIS is committed to providing learning and development resources to help you achieve your career goals.
Salary & Benefits
The estimated salary range for this role is $24,000 - $48,000 USD per year. FIS offers a comprehensive benefits package, including:
- Health insurance coverage (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement savings plan (401k or equivalent) with company match
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Tuition reimbursement or educational assistance
- Employee stock purchase plan (ESPP)
- Performance-based bonuses or incentives
- Wellness programs and initiatives
FIS Culture
FIS fosters a culture of innovation, collaboration, and inclusivity. We value diversity and are committed to creating a workplace where everyone can thrive. We encourage our employees to volunteer and support charitable causes, contributing to the communities where we live and work.
How to Apply
If you're ready to join the FIS team and contribute to the future of fintech, apply online through our careers portal. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
Frequently Asked Questions (FAQ)
-
What are the key responsibilities of an Incident / Problem Management Associate I?
The key responsibilities include incident review and escalation, ensuring service level agreements are met, coordinating incident resolution, and recommending process improvements.
-
What qualifications are required for this role?
The role requires at least 2 years of experience as an Incident Management Analyst for ATM Operations, experience handling tickets or incidents, and a good understanding of ATM systems.
-
What is the work environment like at FIS?
FIS offers a flexible, creative, diverse, and collaborative work environment.
-
What opportunities for professional development are available at FIS?
FIS provides professional and personal development resources, as well as opportunities for career advancement and growth.
-
Is this a remote-friendly position?
This is a hybrid role, requiring three days in-office and two days virtual.
-
What is the location of the role?
The role is located in Bonifacio Global City, Metro Manila, Philippines.
-
What kind of benefits does FIS offer?
FIS offers a competitive salary and benefits package, including health insurance, paid time off, retirement savings plans, and more.
-
What is the company culture like at FIS?
FIS fosters a culture of innovation, collaboration, and inclusivity.
-
What are the working hours for this role?
The role requires working with shifting schedules.
-
What growth opportunities are available in this role?
Opportunities include advancement to Incident Manager, Problem Manager, IT Service Manager, or Operations Manager roles.
Locations
- Manila, Philippines
Salary
26,400 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Incident Managementintermediate
- Problem Managementintermediate
- ITIL Frameworkintermediate
- ATM Operationsintermediate
- Service Level Agreements (SLAs)intermediate
- Computer Operationsintermediate
- Incident Reviewintermediate
- Escalation Managementintermediate
- Tactical Responseintermediate
- Coordinationintermediate
- Process Improvementintermediate
- Communication Skillsintermediate
- Analytical Skillsintermediate
- Critical Thinkingintermediate
- Attention to Detailintermediate
- Troubleshootingintermediate
- Fault Analysisintermediate
- Dispatch Managementintermediate
- Online System Managementintermediate
- Deployment Managementintermediate
- Team Collaborationintermediate
- Stakeholder Managementintermediate
- Documentationintermediate
- Reportingintermediate
- Knowledge of ATM systemsintermediate
- IT Service Management (ITSM)intermediate
- Root Cause Analysisintermediate
Required Qualifications
- Minimum 2 years of experience as an Incident Management Analyst for ATM Operations. (experience)
- Experience handling tickets or incidents. (experience)
- Good understanding of ATM fault, dispatch, onlining, and deployment processes. (experience)
- Amenable to work in Bonifacio Global City, Metro Manila. (experience)
- Open to working with shifting schedules. (experience)
- Considerable knowledge of incident management principles, procedures, and techniques. (experience)
- Ability to apply analysis and creative thinking when solving problems and conflicts. (experience)
- Ability to provide acute attention to detail. (experience)
- Ability to communicate effectively to all levels within the organization. (experience)
- Good communication skills (written and verbal). (experience)
- Highly trainable and willing to learn new processes and skills. (experience)
- Flexibility and adaptability in a working environment. (experience)
- Good attention to detail and critical thinking skills. (experience)
- Familiarity with ITIL framework and its application in incident management. (experience)
Responsibilities
- Act as the focal point for incident review and escalation when necessary.
- Support a computer operations environment that meets all service level agreements (SLAs), availability, response time parameters, and availability targets.
- Work across a wide array of product lines and engage various levels of management on a day-to-day basis.
- Utilize the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
- Develop, coordinate, and promote incident management activities across the enterprise and take responsibility for the effective functioning of Incident Management processes across all support areas.
- Engage following the onset of a production incident.
- Provide immediate tactical response and coordination to minimize the duration of service interruptions.
- Consult with other teams on proper integration and correlation of the incident management process and their respective areas.
- Provide regular incident bulletins to teams concerning open or ongoing incidents.
- Ensure effective and rapid response to major incidents.
- Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.
- Perform other related duties as assigned.
- Analyze incident trends and identify recurring issues.
- Participate in post-incident reviews and contribute to root cause analysis.
- Document incident details and resolution steps accurately and completely.
- Maintain knowledge base articles related to incident management.
- Contribute to the development and maintenance of incident management procedures.
- Collaborate with other IT teams to resolve incidents effectively.
- Monitor system performance and proactively identify potential issues.
- Escalate complex incidents to appropriate technical teams or management.
- Provide training and support to other IT staff on incident management processes.
- Participate in disaster recovery exercises and planning.
Benefits
- general: Flexible and creative work environment
- general: Diverse and collaborative atmosphere
- general: Professional and personal development resources
- general: Opportunities to volunteer and support charities
- general: Competitive salary and benefits package
- general: Health insurance coverage (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement savings plan (401k or equivalent) with company match
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or educational assistance
- general: Employee stock purchase plan (ESPP)
- general: Performance-based bonuses or incentives
- general: Wellness programs and initiatives
- general: Employee discounts on products and services
- general: Opportunities for career advancement and growth
- general: Mentorship programs
- general: Relocation assistance (if applicable)
- general: Flexible work arrangements (remote work options)
Tags & Categories
Answer 10 quick questions to check your fit for Incident/Problem Management Associate I Careers at FIS - Manila, Philippines | Apply Now! @ FIS.
Related Books and Jobs