Product Application Support with Capital Market Domain at FIS

Role Overview

Are you a curious, motivated, and forward-thinking individual with a passion for financial services and technology? FIS is seeking a Product Application Support specialist with expertise in the Capital Markets domain to join our dynamic team in Pune. In this role, you will be responsible for providing exceptional support to our clients, ensuring the smooth operation of our Securities Finance and Processing solutions. You will leverage your strong understanding of capital market instruments, trading workflows, and application support methodologies to resolve client issues, implement new features, and contribute to the overall success of our products.

Day in the Life

As a Product Application Support specialist, your day-to-day activities will be varied and challenging. You will:

• Identify and validate issues reported by clients via phone and email.
• Document client interactions and issues in our universal call tracking database.
• Provide L1 and L2 functional application support, troubleshooting and resolving client issues.
• Prioritize and escalate open items as needed, ensuring timely resolution.
• Research and resolve complex issues, coordinating with internal teams when necessary.
• Provide status updates on projects and issues to clients and internal stakeholders.
• Assist clients in the implementation of new system features.
• Provide guidance on our products via WebEx, conducting product overviews for new software releases.
• Support maintenance and release upgrades through validation and coordination with clients.

Why Pune?

Pune is a vibrant and growing city in India, known as the "Oxford of the East" due to its numerous educational institutions. The city offers a high quality of life, a diverse culture, and a thriving IT industry. FIS's Pune office provides a modern and collaborative work environment, with access to state-of-the-art technology and a supportive team. Pune's strategic location also offers easy access to other major cities in India and international destinations.

Career Path

FIS is committed to providing its employees with opportunities for career growth and development. As a Product Application Support specialist, you can advance your career within the Client Services team, taking on roles with increasing responsibility and complexity. You can also explore opportunities in other areas of FIS, such as product management, development, or sales. FIS offers a variety of training and development programs to help you acquire new skills and advance your career.

Salary & Benefits

FIS offers a competitive salary and benefits package that is commensurate with your experience and qualifications. In addition to your base salary, you will be eligible for performance-based bonuses and other incentives. Our benefits package includes:

• Medical, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Wellness programs
• Employee assistance program
• Tuition reimbursement

FIS Culture

At FIS, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and respect. We encourage our employees to be curious, motivated, and forward-thinking. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun!

How to Apply

If you are a talented and motivated individual with a passion for financial services and technology, we encourage you to apply for the Product Application Support position at FIS. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the key responsibilities of a Product Application Support specialist?

   The key responsibilities include identifying and validating client issues, providing L1 and L2 support, troubleshooting and resolving issues, prioritizing and escalating items, coordinating with internal teams, and assisting clients with new feature implementation.

2. What skills and experience are required for this role?

   We require 5 to 10 years of experience in Product Application Support with CX support, a strong understanding of Capital Market domain, experience in level2 functional support, experience with Unix, ORACLE – SQL, Python, Shell Script, C, and basic knowledge of tools like Team Support, Jira, and Service Now.

3. What is the work schedule for this position?

   The work schedule involves rotational shifts, from 5 AM to 11 PM IST.

4. What are the benefits of working at FIS?

   FIS offers a competitive salary and benefits package, opportunities for career growth, a supportive work environment, and exposure to cutting-edge financial technology.

5. What is the company culture like at FIS?

   FIS fosters a culture of collaboration, innovation, and respect. We encourage our employees to be curious, motivated, and forward-thinking.

6. What is the career path for this role?

   You can advance your career within the Client Services team or explore opportunities in other areas of FIS, such as product management, development, or sales.

7. Is there any certification required?

   Having CDAC Certification, C, C++ Certification, or Advance computing certification is an added advantage.

8. What type of capital market instruments should I know?

   Strong understanding of Order flow for Equities and Options, Understanding of trading and settlement of Equities, Options and Fixed Income securities, trading life cycle.

9. What type of support I will be providing?

   You will be providing level2 functional support, level1 call support and interaction with clients to resolve issues.

10. What kind of tools I should be familiar with?

    Basic knowledge of tools like Team Support, Jira, Service Now.