Product Support Representative II - FIS Jacksonville, FL

Role Overview

The Product Support Representative II at FIS is a crucial role within our Post Trade services team. You will be responsible for designing technical and functional solutions, implementing products for top investment banks and brokers, and enabling client changes. This role requires a strong understanding of financial markets, particularly in the listed derivatives trade clearing domain, and hands-on experience with technologies like Java, UNIX, and SQL. You will collaborate with sales teams, provide presentations, and respond to RFIs and RFPs, making this a highly visible and impactful position.

Day in the Life

A typical day for a Product Support Representative II might involve: * Designing and implementing technical solutions for client projects. * Troubleshooting and resolving technical issues. * Collaborating with development teams to ensure seamless product integration. * Providing presentations and demonstrations of FIS products to clients. * Responding to RFIs and RFPs from prospective clients. * Creating and maintaining technical documentation. * Staying up-to-date with industry trends and new technologies. * Working with sales teams to identify new business opportunities. * Participating in team meetings and contributing to project planning. * Analyzing client needs and translating them into technical requirements.

Why Jacksonville, Florida?

Jacksonville, Florida, offers a fantastic quality of life with a lower cost of living compared to many other major metropolitan areas. Here are some of the reasons why Jacksonville is a great place to live and work: * Affordable Cost of Living: Housing costs are significantly lower than the national average, making it easier to own a home. * Warm Climate: Enjoy year-round sunshine and mild winters. * Beaches: Access to beautiful beaches along the Atlantic coast. * Outdoor Activities: Opportunities for boating, fishing, surfing, and other outdoor activities. * Cultural Attractions: A growing arts and culture scene with museums, theaters, and music venues. * Family-Friendly: Excellent schools and numerous family-friendly activities. * Growing Economy: A diverse and expanding job market with opportunities in various industries. * No State Income Tax: Save money with no state income tax. * Proximity to Other Cities: Easy access to other major cities in Florida, such as Orlando and Miami. * FIS Headquarters: Jacksonville is the headquarters of FIS, providing ample opportunities for career growth within the company.

Career Path

FIS offers a clear career path for Product Support Representatives. Starting as a Product Support Representative II, you can advance to roles such as: * Product Support Representative III: Taking on more complex projects and mentoring junior team members. * Senior Product Support Representative: Leading projects and providing expert technical guidance. * Product Manager: Overseeing the development and marketing of FIS products. * Technical Architect: Designing and implementing large-scale technical solutions. * Team Lead/Manager: Managing a team of product support representatives. FIS also provides opportunities for cross-functional moves into areas such as sales, consulting, and development.

Salary & Benefits

The estimated salary range for a Product Support Representative II in Jacksonville, Florida is $75,000 to $110,000 per year. FIS offers a comprehensive benefits package that includes: * Health Insurance: Medical, dental, and vision coverage. * Paid Time Off: Generous vacation, sick leave, and holidays. * Retirement Plan: 401(k) with company match. * Employee Stock Purchase Plan: Opportunity to purchase FIS stock at a discount. * Life Insurance: Basic and supplemental life insurance options. * Disability Coverage: Short-term and long-term disability coverage. * Flexible Spending Accounts: Health savings and dependent care accounts. * Employee Assistance Program: Confidential counseling and support services. * Tuition Reimbursement: Assistance with tuition expenses for continuing education. * Wellness Programs: Programs to promote physical and mental well-being. * Employee Discounts: Discounts on various products and services.

FIS Culture

FIS is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our core values include: * Client Focus: We are dedicated to providing exceptional service to our clients. * Innovation: We embrace new ideas and technologies to drive innovation. * Collaboration: We work together to achieve our goals. * Integrity: We conduct business with honesty and integrity. * Respect: We treat each other with respect and value diverse perspectives. FIS also offers numerous opportunities for employees to get involved in community service and volunteer activities.

How to Apply

To apply for the Product Support Representative II position, please submit your resume and cover letter through the FIS careers website. Be sure to highlight your relevant experience and skills, and explain why you are interested in working at FIS.

FAQ

1. What are the key skills required for this role? Key skills include Java, UNIX, SQL, communication, problem-solving, and teamwork. 2. What is the typical career path for a Product Support Representative at FIS? You can advance to roles such as Product Support Representative III, Senior Product Support Representative, Product Manager, or Technical Architect. 3. What is the salary range for this position? The estimated salary range is $75,000 to $110,000 per year. 4. What benefits does FIS offer? FIS offers a comprehensive benefits package including health insurance, paid time off, retirement plan, and employee stock purchase plan. 5. What is the work environment like at FIS? FIS fosters a collaborative and inclusive work environment with a focus on innovation and client service. 6. Is there opportunity for growth at FIS? Yes, FIS provides numerous opportunities for professional development and career advancement. 7. What is the interview process like? The interview process typically includes a phone screening, followed by one or more in-person or virtual interviews. 8. Does FIS offer remote work options? This position requires a hybrid schedule in Jacksonville, Florida, with occasional travel (no more than 10%). 9. What is the company culture like at FIS? FIS is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. 10. What opportunities are there to learn about new technologies? FIS provides opportunities for professional development and training, including access to the latest technologies and industry trends.