Product Support Representative Specialist Careers at FIS - Pune, Maharashtra | Apply Now!
FIS
Product Support Representative Specialist Careers at FIS - Pune, Maharashtra | Apply Now!
Job Description
Product Support Representative Specialist at FIS: Shape the Future of Fintech
Role Overview
As a Product Support Representative Specialist at FIS, you'll be at the forefront of our commitment to delivering exceptional client experiences. You'll serve as a vital link between our clients and the FIS ecosystem, providing L1/L2 support and resolving technical and application-related issues. Your expertise will ensure that our clients can maximize the value of our Virtus Trade application and other associated solutions.Day in the Life
Imagine starting your day by reviewing incoming client support requests, prioritizing urgent issues related to the Virtus Trade application. You'll collaborate with internal teams to diagnose and resolve technical problems, leveraging your knowledge of Windows applications, SQL Server, and networking. You'll communicate effectively with clients, guiding them through troubleshooting steps and offering proactive solutions. You'll also contribute to our knowledge base, creating and updating documentation to empower both clients and internal teams.Why Pune, Maharashtra?
Pune is a vibrant hub for the IT and financial services industries in India. FIS's presence in Pune offers a dynamic and collaborative work environment, providing opportunities to interact with talented professionals and contribute to cutting-edge fintech solutions. Pune boasts a rich culture, diverse cuisine, and a relatively lower cost of living compared to other major metropolitan areas, making it an attractive location for career growth and personal fulfillment.Career Path
At FIS, we're committed to fostering your career development. As a Product Support Representative Specialist, you'll have opportunities to advance into roles such as Senior Product Support Specialist, Technical Account Manager, or Client Service Manager. We offer award-winning learning programs and encourage internal mobility, allowing you to explore different areas of our business and expand your skillset.Salary & Benefits
FIS offers a competitive salary and comprehensive benefits package, reflecting our commitment to attracting and retaining top talent. [Salary Range: Based on experience and qualifications, the estimated salary range for this role in Pune is $90,000 - $140,000 USD per year. Note that this is an estimate.] Our benefits include extensive health coverage, a family protection plan, career mobility options, and award-winning learning opportunities.FIS Culture
At FIS, we foster an inclusive and diverse work environment where every voice is valued. We believe that collaboration and innovation are essential to our success. We celebrate our achievements together and support each other's growth. Our culture is built on integrity, respect, and a commitment to excellence.How to Apply
Ready to join our team and shape the future of fintech? Click on the "Apply Now" button to submit your application. Be sure to highlight your relevant skills and experience, including your expertise in IT support, Windows applications, SQL Server, and client communication.FAQ
- What are the key responsibilities of a Product Support Representative Specialist? Providing L1/L2 support, resolving technical issues, coordinating with internal teams, and delivering exceptional client experiences.
- What skills are essential for success in this role? Strong technical skills, excellent communication skills, problem-solving abilities, and a client-centric approach.
- What is the typical career path for a Product Support Representative Specialist at FIS? Advancement into roles such as Senior Product Support Specialist, Technical Account Manager, or Client Service Manager.
- What training and development opportunities does FIS offer? FIS provides award-winning learning programs, internal mobility options, and opportunities to work with global teams.
- What is the work environment like at FIS in Pune? FIS fosters a dynamic, collaborative, and inclusive work environment.
- What are the benefits of working at FIS? Extensive health benefits, a family protection plan, career mobility options, and award-winning learning opportunities.
- How does FIS support diversity and inclusion? FIS is committed to creating a diverse and inclusive work environment where every voice is valued.
- What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews.
- What is FIS's approach to work-life balance? FIS recognizes the importance of work-life balance and offers flexible work arrangements where possible.
- What is the company culture like at FIS? The company culture at FIS is one of collaboration, innovation, and a commitment to excellence.
Locations
- Pune, Maharashtra, India
Salary
Estimated Salary Rangemedium confidence
99,000 - 154,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- L1/L2 Supportintermediate
- Client Supportintermediate
- Internal Coordinationintermediate
- Client Experienceintermediate
- Software Supportintermediate
- Infrastructure Supportintermediate
- Technical Troubleshootingintermediate
- Functional Knowledgeintermediate
- Techno-functional Skillsintermediate
- Service Managementintermediate
- Client Serviceintermediate
- AI/ML Data Governanceintermediate
- Windows Application Supportintermediate
- Technical Issue Resolutionintermediate
- IT Issue Resolutionintermediate
- Knowledge Base Managementintermediate
- Documentationintermediate
- Procedural Documentationintermediate
- Policy Documentationintermediate
- Oral Communicationintermediate
- Written Communicationintermediate
- Windows Troubleshootingintermediate
- Microsoft Windows Administrationintermediate
- Server Configurationintermediate
- MS SQL Serverintermediate
- SQLintermediate
- Mutual Fund Knowledgeintermediate
- Trading Markets Knowledgeintermediate
Required Qualifications
- Bachelor’s Degree in business or related field (experience)
- Equivalent combination of education, training, or work experience (experience)
- 10-12 years of experience in IT Support (experience)
- Experience supporting Windows applications (experience)
- Excellent communication skills (experience)
- Strong windows troubleshooting skills (experience)
- Microsoft Windows environment knowledge (user rights, networking, administration, server configurations) (experience)
- MS SQL Server knowledge (SQL and administration) (experience)
- Understanding of Mutual Fund and Trading Markets (experience)
- Attention to detail (experience)
- Methodical working style (experience)
- Experience with client support documentation (experience)
Responsibilities
- Provide L1/L2 level support for clients globally.
- Effectively coordinate among internal teams to resolve client issues.
- Deliver world-class client experience.
- Serve as the first line of defense/interface into the FIS ecosystem for clients.
- Address Software/Infra issues reported by clients.
- Understand and clarify product behavior for clients.
- Support clients with problems related to the Virtus Trade application.
- Support clients with issues related to other associated applications.
- Identify and resolve technical/IT issues for clients.
- Work with clients to help them get the most out of our product.
- Contribute to the team's online knowledge base.
- Develop and maintain client support documentation.
- Maintain procedural documentation.
- Maintain policy documentation.
- Document solutions to common problems and issues.
Benefits
- general: Extensive Health Benefits Program
- general: Family Protection Plan
- general: Best-in-class career mobility options across the globe
- general: Award-winning learning offerings for career development
- general: Opportunity to work with global teams and clients
- general: Learn and grow in your career at FIS
- general: Make an impact on the world of fintech
- general: Inclusive and diverse work environment
- general: Collaborative team environment
- general: Cutting edge & in-market tools
- general: AI/ML driven data governance for client intelligence
- general: Opportunity to advance the world of fintech
- general: Competitive salary and benefits package
- general: Employee recognition programs
- general: Paid time off and holidays
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Representative Specialist Careers at FIS - Pune, Maharashtra | Apply Now! @ FIS.
10 Questions
~2 Minutes
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Product Support Representative Specialist Careers at FIS - Pune, Maharashtra | Apply Now!
FIS
Product Support Representative Specialist Careers at FIS - Pune, Maharashtra | Apply Now!
Job Description
Product Support Representative Specialist at FIS: Shape the Future of Fintech
Role Overview
As a Product Support Representative Specialist at FIS, you'll be at the forefront of our commitment to delivering exceptional client experiences. You'll serve as a vital link between our clients and the FIS ecosystem, providing L1/L2 support and resolving technical and application-related issues. Your expertise will ensure that our clients can maximize the value of our Virtus Trade application and other associated solutions.Day in the Life
Imagine starting your day by reviewing incoming client support requests, prioritizing urgent issues related to the Virtus Trade application. You'll collaborate with internal teams to diagnose and resolve technical problems, leveraging your knowledge of Windows applications, SQL Server, and networking. You'll communicate effectively with clients, guiding them through troubleshooting steps and offering proactive solutions. You'll also contribute to our knowledge base, creating and updating documentation to empower both clients and internal teams.Why Pune, Maharashtra?
Pune is a vibrant hub for the IT and financial services industries in India. FIS's presence in Pune offers a dynamic and collaborative work environment, providing opportunities to interact with talented professionals and contribute to cutting-edge fintech solutions. Pune boasts a rich culture, diverse cuisine, and a relatively lower cost of living compared to other major metropolitan areas, making it an attractive location for career growth and personal fulfillment.Career Path
At FIS, we're committed to fostering your career development. As a Product Support Representative Specialist, you'll have opportunities to advance into roles such as Senior Product Support Specialist, Technical Account Manager, or Client Service Manager. We offer award-winning learning programs and encourage internal mobility, allowing you to explore different areas of our business and expand your skillset.Salary & Benefits
FIS offers a competitive salary and comprehensive benefits package, reflecting our commitment to attracting and retaining top talent. [Salary Range: Based on experience and qualifications, the estimated salary range for this role in Pune is $90,000 - $140,000 USD per year. Note that this is an estimate.] Our benefits include extensive health coverage, a family protection plan, career mobility options, and award-winning learning opportunities.FIS Culture
At FIS, we foster an inclusive and diverse work environment where every voice is valued. We believe that collaboration and innovation are essential to our success. We celebrate our achievements together and support each other's growth. Our culture is built on integrity, respect, and a commitment to excellence.How to Apply
Ready to join our team and shape the future of fintech? Click on the "Apply Now" button to submit your application. Be sure to highlight your relevant skills and experience, including your expertise in IT support, Windows applications, SQL Server, and client communication.FAQ
- What are the key responsibilities of a Product Support Representative Specialist? Providing L1/L2 support, resolving technical issues, coordinating with internal teams, and delivering exceptional client experiences.
- What skills are essential for success in this role? Strong technical skills, excellent communication skills, problem-solving abilities, and a client-centric approach.
- What is the typical career path for a Product Support Representative Specialist at FIS? Advancement into roles such as Senior Product Support Specialist, Technical Account Manager, or Client Service Manager.
- What training and development opportunities does FIS offer? FIS provides award-winning learning programs, internal mobility options, and opportunities to work with global teams.
- What is the work environment like at FIS in Pune? FIS fosters a dynamic, collaborative, and inclusive work environment.
- What are the benefits of working at FIS? Extensive health benefits, a family protection plan, career mobility options, and award-winning learning opportunities.
- How does FIS support diversity and inclusion? FIS is committed to creating a diverse and inclusive work environment where every voice is valued.
- What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews.
- What is FIS's approach to work-life balance? FIS recognizes the importance of work-life balance and offers flexible work arrangements where possible.
- What is the company culture like at FIS? The company culture at FIS is one of collaboration, innovation, and a commitment to excellence.
Locations
- Pune, Maharashtra, India
Salary
Estimated Salary Rangemedium confidence
99,000 - 154,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- L1/L2 Supportintermediate
- Client Supportintermediate
- Internal Coordinationintermediate
- Client Experienceintermediate
- Software Supportintermediate
- Infrastructure Supportintermediate
- Technical Troubleshootingintermediate
- Functional Knowledgeintermediate
- Techno-functional Skillsintermediate
- Service Managementintermediate
- Client Serviceintermediate
- AI/ML Data Governanceintermediate
- Windows Application Supportintermediate
- Technical Issue Resolutionintermediate
- IT Issue Resolutionintermediate
- Knowledge Base Managementintermediate
- Documentationintermediate
- Procedural Documentationintermediate
- Policy Documentationintermediate
- Oral Communicationintermediate
- Written Communicationintermediate
- Windows Troubleshootingintermediate
- Microsoft Windows Administrationintermediate
- Server Configurationintermediate
- MS SQL Serverintermediate
- SQLintermediate
- Mutual Fund Knowledgeintermediate
- Trading Markets Knowledgeintermediate
Required Qualifications
- Bachelor’s Degree in business or related field (experience)
- Equivalent combination of education, training, or work experience (experience)
- 10-12 years of experience in IT Support (experience)
- Experience supporting Windows applications (experience)
- Excellent communication skills (experience)
- Strong windows troubleshooting skills (experience)
- Microsoft Windows environment knowledge (user rights, networking, administration, server configurations) (experience)
- MS SQL Server knowledge (SQL and administration) (experience)
- Understanding of Mutual Fund and Trading Markets (experience)
- Attention to detail (experience)
- Methodical working style (experience)
- Experience with client support documentation (experience)
Responsibilities
- Provide L1/L2 level support for clients globally.
- Effectively coordinate among internal teams to resolve client issues.
- Deliver world-class client experience.
- Serve as the first line of defense/interface into the FIS ecosystem for clients.
- Address Software/Infra issues reported by clients.
- Understand and clarify product behavior for clients.
- Support clients with problems related to the Virtus Trade application.
- Support clients with issues related to other associated applications.
- Identify and resolve technical/IT issues for clients.
- Work with clients to help them get the most out of our product.
- Contribute to the team's online knowledge base.
- Develop and maintain client support documentation.
- Maintain procedural documentation.
- Maintain policy documentation.
- Document solutions to common problems and issues.
Benefits
- general: Extensive Health Benefits Program
- general: Family Protection Plan
- general: Best-in-class career mobility options across the globe
- general: Award-winning learning offerings for career development
- general: Opportunity to work with global teams and clients
- general: Learn and grow in your career at FIS
- general: Make an impact on the world of fintech
- general: Inclusive and diverse work environment
- general: Collaborative team environment
- general: Cutting edge & in-market tools
- general: AI/ML driven data governance for client intelligence
- general: Opportunity to advance the world of fintech
- general: Competitive salary and benefits package
- general: Employee recognition programs
- general: Paid time off and holidays
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Representative Specialist Careers at FIS - Pune, Maharashtra | Apply Now! @ FIS.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs