Product Technical Support Analyst Lead Careers at FIS - Philadelphia, Pennsylvania | Apply Now!
FIS
Product Technical Support Analyst Lead Careers at FIS - Philadelphia, Pennsylvania | Apply Now!
Job Description
Product Technical Support Analyst Lead (Finance and Accounting Background) at FIS
Role Overview
Are you a financial expert with a knack for technology? FIS is seeking a Product Technical Support Analyst Lead to provide functional and technical support for our premier client on the Investment Accounting Manager (IAM) platform. In this hybrid role, you'll be at the forefront of resolving client queries, managing production issues, and ensuring the smooth operation of financial systems. This is your chance to advance the world of fintech with a global leader!
A Day in the Life
Imagine starting your day by triaging and troubleshooting client issues on the IAM platform. You'll dive into log analysis, recreate client scenarios in test environments, and work to identify root causes. You'll monitor batch processes, collaborate with internal teams like Product Development and CIO, and communicate directly with client teams. From documenting recurring issues to participating in process improvements, your day will be dynamic and impactful.
Why Philadelphia & Makati?
Philadelphia, Pennsylvania, and Makati, Philippines, are both vibrant hubs for financial services and technology. Philadelphia offers a rich history, diverse culture, and a thriving job market, while Makati is the financial heart of the Philippines, known for its modern infrastructure and dynamic business environment. Whether you're in the US or the Philippines, you'll be part of a global network contributing to cutting-edge financial solutions.
Career Path
FIS is committed to your professional growth. As a Product Technical Support Analyst Lead, you'll have access to a broad range of professional education and personal development possibilities. This role can be a stepping stone to positions like Senior Support Analyst, Product Specialist, or even roles in Product Development or Client Management. With FIS, this is your final career step!
Salary & Benefits
While the exact salary details aren't specified, FIS offers a competitive salary and benefits package. Based on market research, a Product Technical Support Analyst Lead in Philadelphia, PA, can expect to earn between $80,000 and $120,000 annually, depending on experience and qualifications. FIS also provides a variety of benefits, including health insurance, retirement plans, paid time off, and opportunities for professional development.
FIS Culture
At FIS, you'll find an inclusive and diverse work environment where colleagues work together and celebrate together. Our teams are passionate about advancing the world of fintech and are dedicated to providing top-notch service to our clients. FIS is committed to fostering a culture of collaboration, innovation, and continuous learning.
How to Apply
Ready to join the FIS team? Visit our careers page and search for the Product Technical Support Analyst Lead position in Philadelphia, PA, or Makati, Philippines. Submit your application and resume, highlighting your experience in financial accounting, technical support, and client management. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What is the Investment Accounting Manager (IAM) platform?
The IAM platform is a premier financial accounting system used by FIS clients to manage their investment portfolios. - What kind of experience is needed for this role?
A bachelor’s degree in business, accounting, finance, or a related field, along with experience in financial instruments and fund accounting, is essential. - Is this a remote position?
No, this is a hybrid role requiring three days in the office and two days virtual. - What are the key responsibilities of this role?
Key responsibilities include providing functional and technical support, managing production issues, monitoring batch processes, and collaborating with internal and client teams. - What internal teams will I be working with?
You will be working closely with teams like Product Development, CIO, PS, Operations, and ESM. - What client teams will I be interacting with?
You will be collaborating with client teams such as AAM and TechOps. - What is the career path for this role?
This role can lead to positions such as Senior Support Analyst, Product Specialist, or roles in Product Development or Client Management. - What kind of benefits does FIS offer?
FIS offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. - What is the company culture like at FIS?
FIS has an inclusive and diverse work environment with a focus on collaboration, innovation, and continuous learning. - How can I apply for this position?
Visit the FIS careers page and search for the Product Technical Support Analyst Lead position in Philadelphia, PA, or Makati, Philippines.
Locations
- Philadelphia, Pennsylvania, United States
- Makati, Philippines
Salary
88,000 - 132,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Financial Accountingintermediate
- Investment Accounting Manager (IAM) Platformintermediate
- Production Supportintermediate
- Issue Triageintermediate
- Troubleshootingintermediate
- Log Analysisintermediate
- Client Scenario Recreationintermediate
- Batch Process Monitoringintermediate
- FOMI Jobsintermediate
- Process Manager Schedulesintermediate
- Pricing/FX Uploadsintermediate
- Client Setup Understandingintermediate
- Workflow Managementintermediate
- Multi-Account Configurationsintermediate
- Custom Process Knowledgeintermediate
- Product Development Collaborationintermediate
- CIO Collaborationintermediate
- PS Collaborationintermediate
- Operations Collaborationintermediate
- ESM Collaborationintermediate
- Client Team Collaborationintermediate
- UAT Activitiesintermediate
- RCA Notes Preparationintermediate
- NAV Knowledgeintermediate
- Pricing Knowledgeintermediate
- FX Knowledgeintermediate
- Amortization Knowledgeintermediate
- Corporate Actions Knowledgeintermediate
- Process Improvementintermediate
- Performance Optimizationintermediate
- Batch Fine-tuningintermediate
- Weekend Validationsintermediate
- Communication Skillsintermediate
- Financial Instrumentsintermediate
- Fund Accountingintermediate
- Analytical Skillsintermediate
- Problem-solving skillsintermediate
- InvestOneintermediate
Required Qualifications
- Bachelor’s degree in business, Accounting, Finance or a related field (experience)
- Fluent in English (experience)
- Self-starter but team mindset (experience)
- Customer service focus (experience)
- Team focus (experience)
- Ability to work effectively with minimum supervision (experience)
- Strong sense of ownership (experience)
- Knowledge of financial instruments and fund accounting (experience)
- Excellent oral and written communications skills (experience)
- Good analytical and problem-solving capability (experience)
Responsibilities
- Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high‑quality, timely responses.
- Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments to identify root causes.
- Manage daily production support, including IAM BAU tickets, functional queries, and system issues.
- Monitor batch processes (FOMI jobs, Process Manager schedules, pricing/FX uploads), identify failures early, and coordinate fixes with internal teams.
- Understand client setups, workflows, multi‑account configurations, and custom processes (e.g. Client‑specific workflows).
- Liaise closely with internal teams—Product Development, CIO, PS, Operations, ESM—to ensure issues are prioritized and resolved efficiently.
- Collaborate with client teams (AAM, TechOps) for daily operations, testing cycles, UAT activities, and alignment discussions.
- Document recurring issues, client information, fixes, and process updates to support product quality and knowledge management.
- Engage EIM for major incident escalations; follow governance, maintain SLA compliance, and prepare RCA notes.
- Build strong domain knowledge in financial accounting concepts like NAV, pricing, FX, amortization, and corporate actions.
- Participate in ad‑hoc projects, process improvements, and performance optimization initiatives (e.g., batch fine‑tuning, weekend validations).
- Maintain client satisfaction through proactive communication, expectation management, and periodic follow-ups.
Benefits
- general: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- general: A modern, international work environment and a dedicated and motivated team
- general: A broad range of professional education and personal development possibilities
- general: Competitive salary
- general: Comprehensive benefits package
- general: Career development tools
- general: Career development resources
- general: Career development opportunities
- general: Work on challenging, relevant issues in financial services & technology
- general: Hybrid work model (three days in-office, two days virtual)
- general: Opportunity to advance the world of fintech
- general: Inclusive and diverse work environment
- general: Collaborative team environment
- general: Global team experience
Tags & Categories
Answer 10 quick questions to check your fit for Product Technical Support Analyst Lead Careers at FIS - Philadelphia, Pennsylvania | Apply Now! @ FIS.
Related Books and Jobs
Product Technical Support Analyst Lead Careers at FIS - Philadelphia, Pennsylvania | Apply Now!
FIS
Product Technical Support Analyst Lead Careers at FIS - Philadelphia, Pennsylvania | Apply Now!
Job Description
Product Technical Support Analyst Lead (Finance and Accounting Background) at FIS
Role Overview
Are you a financial expert with a knack for technology? FIS is seeking a Product Technical Support Analyst Lead to provide functional and technical support for our premier client on the Investment Accounting Manager (IAM) platform. In this hybrid role, you'll be at the forefront of resolving client queries, managing production issues, and ensuring the smooth operation of financial systems. This is your chance to advance the world of fintech with a global leader!
A Day in the Life
Imagine starting your day by triaging and troubleshooting client issues on the IAM platform. You'll dive into log analysis, recreate client scenarios in test environments, and work to identify root causes. You'll monitor batch processes, collaborate with internal teams like Product Development and CIO, and communicate directly with client teams. From documenting recurring issues to participating in process improvements, your day will be dynamic and impactful.
Why Philadelphia & Makati?
Philadelphia, Pennsylvania, and Makati, Philippines, are both vibrant hubs for financial services and technology. Philadelphia offers a rich history, diverse culture, and a thriving job market, while Makati is the financial heart of the Philippines, known for its modern infrastructure and dynamic business environment. Whether you're in the US or the Philippines, you'll be part of a global network contributing to cutting-edge financial solutions.
Career Path
FIS is committed to your professional growth. As a Product Technical Support Analyst Lead, you'll have access to a broad range of professional education and personal development possibilities. This role can be a stepping stone to positions like Senior Support Analyst, Product Specialist, or even roles in Product Development or Client Management. With FIS, this is your final career step!
Salary & Benefits
While the exact salary details aren't specified, FIS offers a competitive salary and benefits package. Based on market research, a Product Technical Support Analyst Lead in Philadelphia, PA, can expect to earn between $80,000 and $120,000 annually, depending on experience and qualifications. FIS also provides a variety of benefits, including health insurance, retirement plans, paid time off, and opportunities for professional development.
FIS Culture
At FIS, you'll find an inclusive and diverse work environment where colleagues work together and celebrate together. Our teams are passionate about advancing the world of fintech and are dedicated to providing top-notch service to our clients. FIS is committed to fostering a culture of collaboration, innovation, and continuous learning.
How to Apply
Ready to join the FIS team? Visit our careers page and search for the Product Technical Support Analyst Lead position in Philadelphia, PA, or Makati, Philippines. Submit your application and resume, highlighting your experience in financial accounting, technical support, and client management. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What is the Investment Accounting Manager (IAM) platform?
The IAM platform is a premier financial accounting system used by FIS clients to manage their investment portfolios. - What kind of experience is needed for this role?
A bachelor’s degree in business, accounting, finance, or a related field, along with experience in financial instruments and fund accounting, is essential. - Is this a remote position?
No, this is a hybrid role requiring three days in the office and two days virtual. - What are the key responsibilities of this role?
Key responsibilities include providing functional and technical support, managing production issues, monitoring batch processes, and collaborating with internal and client teams. - What internal teams will I be working with?
You will be working closely with teams like Product Development, CIO, PS, Operations, and ESM. - What client teams will I be interacting with?
You will be collaborating with client teams such as AAM and TechOps. - What is the career path for this role?
This role can lead to positions such as Senior Support Analyst, Product Specialist, or roles in Product Development or Client Management. - What kind of benefits does FIS offer?
FIS offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. - What is the company culture like at FIS?
FIS has an inclusive and diverse work environment with a focus on collaboration, innovation, and continuous learning. - How can I apply for this position?
Visit the FIS careers page and search for the Product Technical Support Analyst Lead position in Philadelphia, PA, or Makati, Philippines.
Locations
- Philadelphia, Pennsylvania, United States
- Makati, Philippines
Salary
88,000 - 132,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Financial Accountingintermediate
- Investment Accounting Manager (IAM) Platformintermediate
- Production Supportintermediate
- Issue Triageintermediate
- Troubleshootingintermediate
- Log Analysisintermediate
- Client Scenario Recreationintermediate
- Batch Process Monitoringintermediate
- FOMI Jobsintermediate
- Process Manager Schedulesintermediate
- Pricing/FX Uploadsintermediate
- Client Setup Understandingintermediate
- Workflow Managementintermediate
- Multi-Account Configurationsintermediate
- Custom Process Knowledgeintermediate
- Product Development Collaborationintermediate
- CIO Collaborationintermediate
- PS Collaborationintermediate
- Operations Collaborationintermediate
- ESM Collaborationintermediate
- Client Team Collaborationintermediate
- UAT Activitiesintermediate
- RCA Notes Preparationintermediate
- NAV Knowledgeintermediate
- Pricing Knowledgeintermediate
- FX Knowledgeintermediate
- Amortization Knowledgeintermediate
- Corporate Actions Knowledgeintermediate
- Process Improvementintermediate
- Performance Optimizationintermediate
- Batch Fine-tuningintermediate
- Weekend Validationsintermediate
- Communication Skillsintermediate
- Financial Instrumentsintermediate
- Fund Accountingintermediate
- Analytical Skillsintermediate
- Problem-solving skillsintermediate
- InvestOneintermediate
Required Qualifications
- Bachelor’s degree in business, Accounting, Finance or a related field (experience)
- Fluent in English (experience)
- Self-starter but team mindset (experience)
- Customer service focus (experience)
- Team focus (experience)
- Ability to work effectively with minimum supervision (experience)
- Strong sense of ownership (experience)
- Knowledge of financial instruments and fund accounting (experience)
- Excellent oral and written communications skills (experience)
- Good analytical and problem-solving capability (experience)
Responsibilities
- Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high‑quality, timely responses.
- Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments to identify root causes.
- Manage daily production support, including IAM BAU tickets, functional queries, and system issues.
- Monitor batch processes (FOMI jobs, Process Manager schedules, pricing/FX uploads), identify failures early, and coordinate fixes with internal teams.
- Understand client setups, workflows, multi‑account configurations, and custom processes (e.g. Client‑specific workflows).
- Liaise closely with internal teams—Product Development, CIO, PS, Operations, ESM—to ensure issues are prioritized and resolved efficiently.
- Collaborate with client teams (AAM, TechOps) for daily operations, testing cycles, UAT activities, and alignment discussions.
- Document recurring issues, client information, fixes, and process updates to support product quality and knowledge management.
- Engage EIM for major incident escalations; follow governance, maintain SLA compliance, and prepare RCA notes.
- Build strong domain knowledge in financial accounting concepts like NAV, pricing, FX, amortization, and corporate actions.
- Participate in ad‑hoc projects, process improvements, and performance optimization initiatives (e.g., batch fine‑tuning, weekend validations).
- Maintain client satisfaction through proactive communication, expectation management, and periodic follow-ups.
Benefits
- general: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- general: A modern, international work environment and a dedicated and motivated team
- general: A broad range of professional education and personal development possibilities
- general: Competitive salary
- general: Comprehensive benefits package
- general: Career development tools
- general: Career development resources
- general: Career development opportunities
- general: Work on challenging, relevant issues in financial services & technology
- general: Hybrid work model (three days in-office, two days virtual)
- general: Opportunity to advance the world of fintech
- general: Inclusive and diverse work environment
- general: Collaborative team environment
- general: Global team experience
Tags & Categories
Answer 10 quick questions to check your fit for Product Technical Support Analyst Lead Careers at FIS - Philadelphia, Pennsylvania | Apply Now! @ FIS.
Related Books and Jobs