Remittance Processing Associate I at FIS: Your Gateway to a Thriving Career in Addison, Texas

Are you detail-oriented, organized, and looking for a stable career in a dynamic environment? FIS, a global leader in financial technology, is seeking a Remittance Processing Associate I to join our team in Addison, Texas. This role offers a unique opportunity to contribute to the efficient processing of customer payments, ensuring accuracy and timely delivery of financial services. If you have a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced environment, this could be the perfect role for you.

Role Overview: The Heart of Payment Processing

As a Remittance Processing Associate I, you will be at the heart of our payment processing operations. Your primary responsibility will be to accurately and efficiently process customer payments and exceptions, ensuring that all transactions are handled in a timely and compliant manner. This role requires a keen eye for detail, the ability to follow established procedures, and a commitment to maintaining high levels of accuracy.

A Day in the Life: From Mailroom to Reconciliation

Your typical day might include:

• Preparing Customer Payments: Sorting, organizing, and preparing customer payments for processing, ensuring that all necessary documentation is included.
• Opening and Scanning Mail: Opening and scanning incoming mail containing customer payments and related documents.
• Equipment Coordination: Coordinating the setup and maintenance of remittance processing equipment to ensure optimal performance.
• Research and Adjustments: Performing research and adjustment activities to resolve discrepancies and exceptions in customer accounts.
• Exception Processing: Processing exception items, including rejected payments and other irregularities, ensuring proper resolution.
• Inventory Management: Maintaining an inventory of remittance processing supplies to prevent shortages and ensure smooth operations.

This role requires the ability to lift or move up to 30 pounds and may involve working in shifts to cover operational needs. The available shifts are:

• Monday-Friday 6:00 AM - 2:30 PM CST (Saturday/Sunday off)
• Sunday 9:00 AM - 5:30 PM CST, Monday-Thursday 2:00 PM - 10:30 PM CST (Friday/Saturday off)

Why Addison, Texas? A Hub of Opportunity and Growth

Addison, Texas, is a vibrant and growing city located in the heart of the Dallas-Fort Worth metroplex. Known for its thriving business community, diverse culture, and excellent quality of life, Addison offers a unique blend of opportunity and convenience.

Here are a few reasons why Addison is a great place to live and work:

• Business Hub: Addison is home to a large number of corporate headquarters and regional offices, making it a hub for business and innovation.
• Central Location: Conveniently located near major highways and airports, Addison offers easy access to the rest of the Dallas-Fort Worth area and beyond.
• Diverse Culture: Addison boasts a diverse population and a vibrant cultural scene, with numerous restaurants, shops, and entertainment options.
• Excellent Quality of Life: With its well-maintained parks, top-rated schools, and safe neighborhoods, Addison offers an excellent quality of life for residents.
• Career Growth: The growing economy in Addison provides ample opportunities for career advancement and professional development.

Career Path: From Associate to Expert

The Remittance Processing Associate I role is an excellent starting point for a long and successful career at FIS. With experience and dedication, you can advance to higher-level positions within the remittance processing department or explore other areas of the company. Potential career paths include:

• Remittance Processing Associate II/III: Taking on more complex tasks and responsibilities, such as mentoring junior associates and leading small projects.
• Team Lead: Supervising a team of remittance processing associates, ensuring that all tasks are completed efficiently and accurately.
• Supervisor/Manager: Overseeing the entire remittance processing department, managing staff, and developing strategies to improve performance.
• Quality Assurance Specialist: Focusing on ensuring the accuracy and quality of remittance processing operations, identifying areas for improvement, and implementing corrective actions.
• Business Analyst: Analyzing business processes and requirements to identify opportunities for improvement and develop solutions to enhance efficiency and effectiveness.

Salary and Benefits: Investing in Your Future

FIS offers a competitive salary and benefits package to attract and retain top talent. While the specific salary for the Remittance Processing Associate I role may vary based on experience and qualifications, you can expect a competitive market rate for the Addison, Texas area. In addition to salary, FIS provides a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plans: 401(k) with company match to help you save for retirement.
• Paid Time Off: Generous paid time off for vacation, holidays, and sick leave.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Tuition Reimbursement: Financial assistance for employees pursuing further education and training.
• Life Insurance and Disability Coverage: Protection for employees and their families in the event of death or disability.
• Employee Stock Purchase Plan (ESPP): Opportunity to invest in company stock at a discounted rate.
• Wellness Programs: Programs to promote employee health and well-being.

FIS Culture: A Collaborative and Innovative Environment

FIS is committed to creating a collaborative and innovative work environment where employees can thrive and make a difference. Our culture is built on the following core values:

• Integrity: We conduct our business with the highest ethical standards, always acting with honesty and transparency.
• Innovation: We encourage creativity and innovation, constantly seeking new and better ways to serve our clients and improve our processes.
• Collaboration: We work together as a team, sharing knowledge and resources to achieve common goals.
• Excellence: We strive for excellence in everything we do, always seeking to exceed expectations.
• Respect: We treat each other with respect and dignity, valuing diversity and inclusion.

How to Apply: Take the Next Step in Your Career

If you are ready to join a dynamic team and launch your career at FIS, we encourage you to apply for the Remittance Processing Associate I position today. To apply, please visit our careers website and submit your resume and cover letter. Be sure to highlight your relevant skills and experience, and explain why you are interested in working at FIS.

Frequently Asked Questions (FAQ)

1. What are the essential qualifications for this role?
   A high school diploma or GED is required, along with strong communication skills and the ability to lift up to 30 pounds. Knowledge of remittance processing is a plus.
2. What are the work schedule options?
   There are two shifts available: Monday-Friday 6:00 AM - 2:30 PM CST (Saturday/Sunday off) and Sunday 9:00 AM - 5:30 PM CST, Monday-Thursday 2:00 PM - 10:30 PM CST (Friday/Saturday off).
3. What is the career path for this role?
   With experience and dedication, you can advance to higher-level positions within the remittance processing department or explore other areas of the company, such as team lead, supervisor, or business analyst.
4. What is the salary range for this role?
   The salary range for the Remittance Processing Associate I role is competitive and commensurate with experience. Please refer to the job posting for specific details.
5. What benefits does FIS offer?
   FIS offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, employee assistance program, tuition reimbursement, and more.
6. What is the company culture like at FIS?
   FIS is committed to creating a collaborative and innovative work environment where employees can thrive and make a difference. Our culture is built on integrity, innovation, collaboration, excellence, and respect.
7. Where is the job located?
   The job is located in Addison, Texas, a vibrant and growing city in the Dallas-Fort Worth metroplex.
8. What are the day-to-day responsibilities of this role?
   The day-to-day responsibilities include preparing customer payments, opening and scanning mail, coordinating equipment maintenance, performing research and adjustments, processing exception items, and maintaining inventory.
9. Is there opportunity to grow at FIS?
   Yes, FIS offers ample opportunities for professional growth and advancement. We encourage our employees to develop their skills and pursue their career goals.
10. What does FIS stand for?
    FIS stands for Fidelity National Information Services.