Remittance Processor at FIS: Join Our Growing Team

Are you detail-oriented, organized, and looking for a stable career with opportunities for growth? FIS is seeking a dedicated Remittance Processor to join our team in Milwaukee, Wisconsin, or Eagan, Minnesota. In this role, you will be responsible for processing customer payments and exceptions with accuracy and efficiency, ensuring timely and accurate application to customer accounts. This is an excellent opportunity to learn about remittance systems, equipment operations, and workflow processes while working in a supportive team environment.

Role Overview

As a Remittance Processor, you will play a crucial role in ensuring the smooth and accurate processing of customer payments. You will prepare payments for processing, conduct research and adjustments for payment exceptions, and handle exception items requiring manual review. Your responsibilities will also include coordinating the setup and maintenance of remittance processing equipment, maintaining inventory of supplies, and preparing collection notices as needed. Accuracy, attention to detail, and adherence to established procedures are essential for success in this role.

A Day in the Life

Here's a glimpse into what a typical day might look like for a Remittance Processor at FIS:

• Morning: Arrive and prepare workstation. Review daily processing schedule and prioritize tasks. Prepare customer payments for processing, ensuring accuracy and completeness.
• Mid-day: Process payments through remittance processing equipment. Research and resolve payment exceptions, making necessary adjustments. Handle exception items that require manual review and follow-up.
• Afternoon: Coordinate with the team on equipment maintenance and troubleshooting. Maintain inventory of remittance processing supplies. Prepare outgoing collection notices for non-negotiable items.
• Late Afternoon: Verify transaction outputs and reconcile any discrepancies. Escalate any equipment or workflow issues to leadership. Support special tasks and other duties as assigned. Prepare end-of-day reports.

Why Milwaukee or Eagan?

Milwaukee, Wisconsin, and Eagan, Minnesota, are both vibrant cities offering a high quality of life. Milwaukee boasts a rich cultural scene, with numerous museums, theaters, and music venues. The city also offers a thriving culinary scene and access to beautiful Lake Michigan. Eagan, a suburb of St. Paul, Minnesota, is known for its excellent schools, parks, and recreational opportunities. Both locations provide a stable and supportive environment for personal and professional growth.

Milwaukee, Wisconsin

• Affordable Living: Compared to other major cities, Milwaukee offers a relatively affordable cost of living, making it an attractive option for those looking to stretch their budget.
• Cultural Hub: Milwaukee is home to a diverse array of cultural attractions, including the Milwaukee Art Museum, the Harley-Davidson Museum, and numerous breweries and distilleries.
• Outdoor Activities: With its location on Lake Michigan, Milwaukee offers ample opportunities for outdoor recreation, such as boating, fishing, and hiking.
• Friendly Community: Milwaukee is known for its friendly and welcoming residents, making it easy to feel at home in this Midwestern city.

Eagan, Minnesota

• Excellent Schools: Eagan is known for its top-rated schools, making it an ideal location for families with children.
• Parks and Recreation: Eagan boasts an extensive park system with numerous trails, playgrounds, and recreational facilities.
• Safe Community: Eagan is consistently ranked as one of the safest cities in Minnesota, providing a secure and peaceful environment for residents.
• Convenient Location: Eagan is located just minutes from Minneapolis and St. Paul, offering easy access to the amenities and attractions of the Twin Cities.

Career Path

FIS is committed to providing employees with opportunities for career advancement. The Remittance Processor role can serve as a stepping stone to other positions within the company, such as:

• Senior Remittance Processor: Take on more complex processing tasks and provide guidance to junior team members.
• Team Lead: Supervise a team of Remittance Processors and ensure efficient workflow.
• Quality Assurance Specialist: Monitor processing activities and identify areas for improvement.
• Payment Operations Analyst: Analyze payment data and identify trends to improve processing efficiency.
• Client Support Specialist: Provide support to clients regarding payment inquiries and issues.

Salary and Benefits

The estimated salary range for a Remittance Processor at FIS in Milwaukee, Wisconsin, or Eagan, Minnesota, is $35,000 to $50,000 per year. FIS offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement savings plan with company match
• Employee assistance program (EAP)
• Life insurance and disability coverage
• Tuition reimbursement program
• Employee stock purchase plan (ESPP)
• Flexible spending accounts (FSA)
• Wellness programs
• Employee discount programs

FIS Culture

FIS is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous improvement. At FIS, you will have the opportunity to work with talented professionals from around the world and contribute to the success of a leading global financial technology company.

How to Apply

If you are interested in joining the FIS team as a Remittance Processor, please submit your application online through the FIS careers website. Be sure to highlight your relevant skills and experience, and include a cover letter outlining your career goals and why you are interested in this opportunity.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Remittance Processor?

   Key responsibilities include preparing customer payments for processing, researching and resolving payment exceptions, processing exception items, and maintaining remittance processing equipment.

2. What qualifications are required for this role?

   A high school diploma or GED is required. Knowledge of remittance or item processing operations is preferred.

3. What skills are important for success in this role?

   Important skills include accuracy, attention to detail, organizational skills, communication skills, and the ability to follow established procedures.

4. What is the work environment like at FIS?

   FIS offers a stable work environment with hands-on, predictable tasks and a supportive team culture.

5. What opportunities are there for career advancement at FIS?

   Opportunities for career advancement include positions such as Senior Remittance Processor, Team Lead, Quality Assurance Specialist, and Payment Operations Analyst.

6. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) retirement savings plan, and more.

7. Is there room for growth within the company?

   Yes, FIS encourages employee development and offers various opportunities for growth and advancement.

8. What kind of training is provided?

   On-the-job training is provided to learn remittance systems, equipment operations, and workflow processes.

9. What is the company culture like at FIS?

   FIS fosters a diverse and inclusive work environment with a culture of collaboration, innovation, and continuous improvement.

10. How do I apply for the Remittance Processor position?

    You can apply online through the FIS careers website.