Representative Senior Lead, BPS Client Service & Support at FIS

Role Overview

As a Representative Senior Lead within the BPS Client Service & Support team at FIS, you will play a critical role in providing top-notch collateral administration services to our clients. You will be the primary point of contact for trustees and accountants, administering collateral and syndicated loan portfolios, and reporting on client portfolios. This role demands a strong understanding of financial services, particularly in structured finance, and excellent communication and relationship management skills.

Day in the Life

Each day as a Representative Senior Lead will be dynamic and engaging. Your responsibilities will include:

• Overseeing daily transaction and reporting activities for assigned outsourcing relationships.
• Supporting personnel at client institutions with day-to-day routines and financial processing.
• Ensuring quality service levels and performing daily servicing activities with timeliness and accuracy.
• Assisting in developing procedures to ensure processing functions are completed accurately and timely, minimizing risk exposure.
• Potentially selecting, developing, and evaluating personnel to ensure efficient operations.
• Potentially establishing operational objectives, work plans, and delegating assignments.

You will be working closely with trustees and accountants, utilizing your knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting to effectively manage and report on client portfolios.

Why Jacksonville, FL?

Jacksonville, Florida, offers a vibrant and growing business environment, making it an ideal location for a career in fintech. Jacksonville boasts a lower cost of living compared to many other major cities, allowing for a comfortable lifestyle. The city is known for its beautiful beaches, numerous parks, and outdoor recreational activities, providing a great work-life balance. Additionally, Jacksonville has a thriving job market and a strong sense of community, making it a great place to live and work. FIS's presence in Jacksonville provides access to a large network of professionals in the financial services industry.

Career Path

At FIS, we are committed to the growth and development of our employees. The Representative Senior Lead role is a stepping stone to various career paths within the company. With demonstrated success and continued learning, you can advance to roles such as:

• Team Lead/Manager: Leading a team of client service representatives and overseeing their performance.
• Project Manager: Managing complex projects related to client service and support.
• Subject Matter Expert: Becoming a go-to expert in a specific area of collateral administration or structured finance.
• Relationship Manager: Focusing on building and maintaining strong relationships with key clients.
• Operational Risk Manager: Overseeing operational risk and improving current practices.

Salary & Benefits

The estimated salary range for this position is $85,000 - $130,000 annually. FIS offers a comprehensive benefits package that includes:

• Competitive salary
• Comprehensive health insurance
• Dental and vision insurance
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs)
• Wellness programs
• Employee assistance program (EAP)
• Professional development opportunities
• Tuition reimbursement

FIS Culture

FIS is committed to fostering a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we strive to create an environment where everyone feels valued, respected, and empowered to reach their full potential. FIS champions diversity and inclusion to deliver the best products and solutions for our colleagues, clients, and communities. We offer always-on learning and development opportunities, encouraging employees to continuously grow and expand their skills.

How to Apply

If you are ready to join a dynamic team and make a significant impact in the world of fintech, we encourage you to apply! To apply for the Representative Senior Lead, BPS Client Service & Support position, please visit the FIS careers website and submit your resume and cover letter. Be sure to highlight your relevant experience in financial services, structured finance, and client relationship management.

FAQ

1. What is the typical career path for this role?

   The Representative Senior Lead role can lead to various career paths within FIS, including Team Lead/Manager, Project Manager, Subject Matter Expert, Relationship Manager, and Operational Risk Manager.

2. What kind of experience is most valuable for this role?

   Experience in financial services, particularly with structured finance (CLO/CDOs, syndicated loans, or corporate trust securities), and strong client relationship management skills are highly valuable.

3. What are the key responsibilities of this position?

   Key responsibilities include overseeing daily transaction and reporting activities, supporting client institutions, ensuring quality service levels, and assisting in developing procedures to minimize risk.

4. What kind of training and development opportunities are available at FIS?

   FIS offers always-on learning and development opportunities, including professional development programs, tuition reimbursement, and internal training resources.

5. What is the work environment like at FIS?

   FIS promotes a collaborative and inclusive work environment where employees are valued and empowered to contribute their best.

6. What are the benefits of working in Jacksonville, FL?

   Jacksonville offers a lower cost of living, beautiful beaches, numerous parks, and a thriving job market, providing a great work-life balance.

7. What software and tools are commonly used in this role?

   Commonly used software and tools include trust systems, data analysis software, reporting tools, and Microsoft Office Suite.

8. How does FIS support employee well-being?

   FIS supports employee well-being through wellness programs, employee assistance programs (EAPs), flexible spending accounts (FSAs), and health savings accounts (HSAs).

9. What opportunities are there to give back to the community at FIS?

   FIS provides numerous opportunities for employees to give back to the community through volunteer events, charitable giving programs, and partnerships with local organizations.

10. Is direct experience with waterfall calculations and compliance testing mandatory?

    While not mandatory, direct work experience with waterfall calculations and compliance testing is considered an added bonus.