Senior Client Success Manager - DACH (Fluent German & English) at FIS

Are you a client-focused professional with a passion for fintech and a desire to make a real impact? Do you thrive in a fast-paced, collaborative environment where you can leverage your German and English language skills? If so, FIS is looking for a Senior Client Success Manager to join our team in the DACH region.

Role Overview

As a Senior Client Success Manager (DCS/PCSM) at FIS, you will be the primary client-facing lead for our most strategic accounts in the DACH region (Germany, Austria, and Switzerland). You will act as a strategic partner to your clients, understanding their business goals and aligning FIS solutions to help them achieve success. You will also serve as a bridge between internal teams and external stakeholders, advocating for your clients internally and representing a unified FIS externally.

Your primary responsibilities will include driving client satisfaction, solution adoption, and overall value realization. You will develop and execute tailored client success plans, ensuring that FIS is delivering on its promises and that your clients are seeing a tangible return on their investment. You will also be responsible for minimizing churn/compression risk and identifying expansion opportunities within your portfolio of accounts.

A Day in the Life

Here’s a glimpse into what a typical day might look like for a Senior Client Success Manager at FIS:

• Morning: Start your day by reviewing your client portfolio and prioritizing your tasks. Check your email and respond to any urgent requests from your clients or internal teams. Prepare for your upcoming client check-in meetings.
• Mid-day: Conduct weekly client check-in meetings to discuss performance, address any concerns, and identify opportunities for improvement. Collaborate with internal teams (sales, product, support) to resolve client issues and ensure alignment.
• Afternoon: Work on developing and updating client success plans. Analyze client data to identify trends and insights. Prepare for monthly performance reviews with your clients. Research industry trends and competitor activities to stay informed and provide valuable insights to your clients.
• Evening: Catch up on administrative tasks, such as updating documentation and reporting on client health. Prepare for the next day's meetings and activities.

Why Frankfurt, Hessen?

Frankfurt is a vibrant and dynamic city located in the heart of Germany. It is a major financial hub and a center for commerce, culture, and transportation. Hessen is a state known for its beautiful landscapes, historic towns, and thriving economy.

Working in Frankfurt offers numerous advantages, including:

• Career Opportunities: Frankfurt is home to many major international companies, offering diverse career opportunities in various industries.
• Quality of Life: Frankfurt boasts a high quality of life, with excellent healthcare, education, and transportation systems.
• Cultural Attractions: Frankfurt is a city rich in culture, with numerous museums, theaters, and historical landmarks.
• Central Location: Frankfurt's central location in Europe makes it easy to travel to other major cities.
• Multicultural Environment: Frankfurt is a diverse and multicultural city, with a large international community.

Career Path

FIS is committed to providing its employees with opportunities for career growth and development. As a Senior Client Success Manager, you will have the opportunity to advance your career within the Client Success organization or in other areas of the company.

Potential career paths for a Senior Client Success Manager at FIS include:

• Principal Client Success Manager: Lead a team of Client Success Managers and manage a portfolio of strategic accounts.
• Director of Client Success: Oversee the Client Success organization for a specific region or product line.
• Vice President of Client Success: Lead the global Client Success organization.
• Sales Management: Transition into a sales management role, leveraging your client relationship skills and industry knowledge.
• Product Management: Move into a product management role, using your understanding of client needs to help shape the future of FIS products.

Salary & Benefits

FIS offers a competitive salary and benefits package to its employees. The salary range for a Senior Client Success Manager in Frankfurt, Hessen is estimated to be $90,000 - $140,000 USD per year, depending on experience and qualifications. Actual salaries may vary depending on market conditions and individual performance.

In addition to salary, FIS offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Generous paid time off (vacation, sick leave, holidays)
• Retirement savings plan with company match
• Employee stock purchase program
• Professional development opportunities (training, certifications)
• Tuition reimbursement program
• Employee assistance program (EAP)
• Life insurance and disability coverage
• Flexible work arrangements (remote, hybrid)
• Wellness programs (gym memberships, health screenings)
• Employee recognition programs

FIS Culture

At FIS, we are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We believe that our differences make us stronger and that by working together, we can achieve great things.

We foster a culture of collaboration, innovation, and continuous learning. We encourage our employees to take risks, challenge the status quo, and come up with new ideas. We also provide our employees with the resources and support they need to succeed.

How to Apply

If you are a qualified and passionate individual who is looking for a challenging and rewarding career, we encourage you to apply for the Senior Client Success Manager position at FIS. To apply, please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Senior Client Success Manager at FIS? The Senior Client Success Manager acts as the primary liaison for high-value clients, develops and executes tailored client success plans, ensures FIS delivers stated business objectives and ROI, facilitates collaboration across internal teams, and proactively identifies risks and opportunities.
2. What qualifications are required for this position? Fluency in German and English, experience in Client Success, Client Service/Support, or Account Management, ability to articulate business value to stakeholders, knowledge of the financial technology industry, and strong analytical skills.
3. What is the salary range for a Senior Client Success Manager in Frankfurt? The estimated salary range is $90,000 - $140,000 USD per year, depending on experience and qualifications.
4. What benefits does FIS offer to its employees? FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase program, and professional development opportunities.
5. What is the company culture like at FIS? FIS fosters a culture of collaboration, innovation, and continuous learning, and is committed to creating a diverse and inclusive work environment.
6. What opportunities are there for career advancement at FIS? FIS provides its employees with opportunities for career growth and development, including advancement within the Client Success organization or in other areas of the company.
7. What is the work environment like at FIS? FIS offers a dynamic and inclusive work environment, with opportunities for global collaboration.
8. Does FIS offer flexible work arrangements? Yes, FIS offers flexible work arrangements, such as remote and hybrid options, depending on the role and business needs.
9. How does FIS support employee well-being? FIS offers wellness programs, such as gym memberships and health screenings, and an employee assistance program (EAP).
10. How does FIS recognize employee contributions? FIS has employee recognition programs to acknowledge and reward employee contributions.