Senior Client Success Manager at FIS - London, England

About FIS

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role Overview

The Senior Client Success Manager/Primary Client Success Manager serves as the primary client-facing lead for FIS’s most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership.

A Day in the Life

As a Senior Client Success Manager at FIS, your day will be dynamic and focused on driving client success. Here’s a glimpse of what you can expect:

• Client Engagement: Conducting regular check-ins with clients to understand their needs, address concerns, and provide strategic guidance.
• Strategic Planning: Developing and executing client success plans that align with their business objectives and maximize the value of FIS solutions.
• Cross-Functional Collaboration: Working closely with internal teams (sales, product, support) to ensure seamless delivery and support for clients.
• Value Realization: Monitoring client performance metrics and demonstrating the ROI of FIS solutions through data-driven insights.
• Risk Management: Proactively identifying and mitigating risks that could impact client satisfaction or retention.
• Opportunity Identification: Identifying opportunities for expansion and upselling within existing client accounts.
• Documentation and Reporting: Maintaining accurate records of client interactions, success plans, and performance metrics.

Why London, England?

London is a global hub for financial technology, offering a vibrant ecosystem and numerous opportunities for professional growth. Working in London provides access to a diverse talent pool, innovative companies, and a thriving business community. The city's rich cultural heritage and world-class amenities make it an attractive place to live and work.

Career Path

The Senior Client Success Manager role at FIS offers a clear path for career advancement. You can progress to roles such as:

• Principal Client Success Manager: Leading a team of Client Success Managers and managing a portfolio of strategic accounts.
• Director of Client Success: Overseeing the client success organization and driving strategic initiatives to improve client satisfaction and retention.
• VP of Client Success: Leading the overall client success strategy and working closely with executive leadership to achieve business goals.

Salary & Benefits

The estimated salary range for a Senior Client Success Manager in London, England is $85,000 - $130,000 USD annually. FIS also offers a comprehensive benefits package, including:

• Comprehensive health insurance coverage (medical, dental, and vision)
• Generous paid time off (PTO) policy, including vacation, sick leave, and holidays
• Competitive salary and performance-based bonuses
• Retirement savings plan with employer matching contributions
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Flexible spending accounts (FSAs) for healthcare and dependent care expenses
• Employee assistance program (EAP) for confidential counseling and support
• Professional development opportunities, including training programs and tuition reimbursement
• Wellness programs to promote employee health and well-being
• Employee resource groups (ERGs) to foster diversity and inclusion
• Paid parental leave for new parents
• Adoption assistance program
• Commuter benefits to help with transportation costs
• Employee discounts on various products and services
• Opportunities for career advancement and growth within the company
• A collaborative and supportive work environment
• Recognition programs to reward employee achievements
• Volunteer opportunities to give back to the community
• Access to company fitness centers or gym memberships
• Relocation assistance (if applicable)
• Visa sponsorship (if applicable)

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our core values include:

• Integrity: We act with honesty and transparency in all that we do.
• Collaboration: We work together to achieve common goals.
• Innovation: We embrace new ideas and technologies to drive progress.
• Client Focus: We are dedicated to serving our clients and helping them succeed.
• Inclusion: We value diversity and create a welcoming environment for all.

How to Apply

If you are a highly motivated and results-oriented individual with a passion for client success, we encourage you to apply for the Senior Client Success Manager position at FIS. To apply, please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Senior Client Success Manager?
   The Senior Client Success Manager serves as the primary client-facing lead for FIS’s most strategic accounts, driving client satisfaction, solution adoption, and overall value realization.
2. What qualifications are required for this role?
   Experience in Client Success, Client Service/Support, Account Management, or similar roles, along with strong analytical and communication skills, are required.
3. What is the career path for a Senior Client Success Manager at FIS?
   The career path includes opportunities to advance to roles such as Principal Client Success Manager, Director of Client Success, and VP of Client Success.
4. What benefits does FIS offer?
   FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase plan.
5. What is the company culture like at FIS?
   FIS fosters a culture of innovation, collaboration, and inclusivity, with a focus on integrity, client focus, and diversity.
6. What is the salary range for this position?
   The estimated salary range for a Senior Client Success Manager in London, England is $85,000 - $130,000 USD annually.
7. What is the work environment like in London?
   London is a global hub for financial technology, offering a vibrant ecosystem and numerous opportunities for professional growth.
8. How does FIS support employee development?
   FIS provides professional development opportunities, including training programs and tuition reimbursement.
9. Does FIS offer opportunities for remote work?
   This specific role is located in London, England, and does not appear to be remote. However, FIS may offer remote work opportunities for other positions.
10. How does FIS promote diversity and inclusion?
    FIS has employee resource groups (ERGs) to foster diversity and inclusion and create a welcoming environment for all.