Senior Client Success Manager (Fluent French & English)

Role Overview

As a Senior Client Success Manager at FIS, you will be at the forefront of our client relationships, ensuring that our most strategic clients achieve their business goals and realize the full value of their investment in FIS solutions. You will serve as the primary client-facing lead, acting as a strategic partner and a bridge between internal teams and external stakeholders. Your role is critical in driving client satisfaction, solution adoption, and overall value realization.

Day in the Life

Your day-to-day activities will include:

• Serving as the primary liaison for high-value clients, ensuring seamless communication.
• Developing and executing detailed client success plans tailored to each client's specific needs.
• Leading client check-ins and performance reviews to ensure alignment with business objectives.
• Collaborating with internal teams to resolve client concerns and ensure a unified approach.
• Identifying and pursuing expansion opportunities to grow our relationships with clients.
• Monitoring client health and proactively addressing potential risks.
• Maintaining accurate documentation and reporting on client interactions and performance.

Why London?

London is a global hub for financial technology, offering a vibrant and diverse business environment. Working in London provides access to a wide range of clients and opportunities, as well as a rich cultural experience. FIS's location in Walbrook places you in the heart of the city, surrounded by leading financial institutions and innovative companies.

Career Path

This role offers significant opportunities for career advancement within FIS. You can progress to more senior client success management roles, leadership positions within the Client Success organization, or even roles in sales, product management, or strategy. FIS is committed to providing employees with the resources and support they need to grow and develop their careers.

Salary & Benefits

FIS offers a competitive salary and benefits package, including:

• Competitive base salary commensurate with experience
• Performance-based bonuses
• Comprehensive health insurance (medical, dental, vision)
• Generous paid time off
• Retirement savings plan with employer match
• Employee stock purchase program
• Professional development opportunities

FIS Culture

At FIS, we foster an inclusive and diverse culture where our colleagues work together and celebrate together. We are committed to advancing the world of fintech and providing our employees with opportunities to make a meaningful impact. We value teamwork, innovation, and a passion for excellence.

How to Apply

To apply for the Senior Client Success Manager position, please submit your resume and cover letter through the FIS careers website. Be sure to highlight your experience in client success, your fluency in French and English, and your knowledge of the financial technology industry.

FAQ

1. What are the key responsibilities of a Senior Client Success Manager?

   The key responsibilities include acting as the primary point of contact for high-value clients, developing and executing client success plans, leading client check-ins, and collaborating with internal teams to ensure client satisfaction.

2. What qualifications are required for this role?

   Fluency in French and English, experience in client success or account management, knowledge of the financial technology industry, and strong analytical skills are required.

3. What is the career path for this position?

   You can progress to more senior client success management roles, leadership positions within the Client Success organization, or roles in sales, product management, or strategy.

4. What is the salary range for this role?

   The salary range for this role is competitive and commensurate with experience, typically ranging from $90,000 to $140,000 annually.

5. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase program.

6. What is the work environment like at FIS?

   FIS fosters an inclusive and diverse culture where colleagues work together and celebrate together. We value teamwork, innovation, and a passion for excellence.

7. What opportunities are there for professional development?

   FIS provides employees with opportunities for professional development, including training, certifications, and tuition reimbursement.

8. How does FIS support its employees?

   FIS supports its employees through comprehensive benefits, wellness programs, and opportunities for career advancement.

9. What is the dress code at FIS?

   The dress code at FIS is business casual.

10. How does FIS contribute to the community?

    FIS is committed to giving back to the community through volunteer programs, charitable donations, and partnerships with local organizations.