Site Reliability Engineer at FIS: Overview

Are you a highly skilled and passionate Site Reliability Engineer (SRE) looking for a challenging and rewarding opportunity? FIS is seeking a talented individual to join our team and play a critical role in ensuring the performance, stability, scalability, and security of our production environments. As an SRE at FIS, you will partner closely with development and operations teams to build resilient, self-service platforms that power the world’s economy.

This hybrid position is based at our FIS office locations in Jacksonville (FL), Atlanta (GA), New York City (NY), or Milwaukee (WI), requiring 3 days onsite to foster collaboration and innovation. If you are ready to start learning, growing, and making an impact with a career in fintech, FIS is the place for you.

A Day in the Life of a Site Reliability Engineer at FIS

As a Site Reliability Engineer at FIS, your day will be dynamic and involve a variety of tasks aimed at ensuring the reliability and efficiency of our systems. Here’s a glimpse into what a typical day might look like:

• Morning: Start the day by reviewing monitoring dashboards and alerts to identify any potential issues or performance bottlenecks. Participate in stand-up meetings with the development and operations teams to discuss ongoing projects and address any roadblocks.
• Mid-day: Focus on optimizing infrastructure and systems, including tuning enterprise environments across AIX, Linux, and Windows Server. You might work on supporting and optimizing Oracle databases, IIS web infrastructure, and load balancers.
• Afternoon: Dedicate time to deployment and release engineering tasks. This could involve managing and executing deployments across UAT, Production, and DR environments, as well as maintaining and optimizing deployment runbooks.
• Late Afternoon: Collaborate with the team to troubleshoot deployment issues, manage rollbacks, and ensure post-release stability. You may also work on enhancing CI/CD pipelines and integrating deployment telemetry into observability tools.
• End of Day: Wrap up by documenting any changes made to systems or processes and preparing for the next day's tasks. Ensure that all critical systems are running smoothly and that any outstanding issues are addressed.

Why Choose Jacksonville, FL as Your FIS Work Location?

Jacksonville, Florida, offers a unique blend of career opportunities and a high quality of life, making it an ideal location for FIS employees. Here are several reasons why you should consider working at our Jacksonville office:

• Growing Tech Hub: Jacksonville is rapidly becoming a prominent tech hub, with a growing number of technology companies establishing a presence in the city. This creates a dynamic and innovative environment for tech professionals.
• Affordable Cost of Living: Compared to other major cities in the United States, Jacksonville offers a relatively affordable cost of living. This means your salary will go further, allowing you to enjoy a comfortable lifestyle.
• Outdoor Activities: With its beautiful beaches, parks, and waterways, Jacksonville is a paradise for outdoor enthusiasts. You can enjoy activities such as surfing, boating, hiking, and biking year-round.
• Cultural Attractions: Jacksonville boasts a vibrant arts and culture scene, with numerous museums, theaters, and music venues. The city hosts a variety of festivals and events throughout the year, providing plenty of entertainment options.
• Family-Friendly Environment: Jacksonville is known for its family-friendly atmosphere, with excellent schools, parks, and recreational facilities. It’s a great place to raise a family and enjoy a balanced lifestyle.
• Business Opportunities: As a major financial center, Jacksonville offers a wealth of career opportunities in the finance and technology sectors. FIS is a leading employer in the city, providing ample room for professional growth and advancement.

Career Path for a Site Reliability Engineer at FIS

At FIS, we are committed to providing our employees with opportunities for growth and advancement. The career path for a Site Reliability Engineer can evolve in several directions, depending on your interests and skills. Here are a few potential career trajectories:

• Senior Site Reliability Engineer: With experience and expertise, you can advance to a Senior SRE role, where you will take on more complex projects and provide guidance to junior team members.
• Lead Site Reliability Engineer: As a Lead SRE, you will be responsible for leading a team of engineers and overseeing the reliability and performance of critical systems.
• Principal Site Reliability Engineer: This is a senior-level position where you will provide technical leadership and strategic direction for SRE initiatives across the organization.
• SRE Manager: You can move into a management role, where you will be responsible for managing and mentoring a team of SREs and ensuring the alignment of SRE efforts with business goals.
• DevOps Engineer: You can leverage your SRE skills to transition into a DevOps Engineer role, where you will focus on automating and streamlining the software development lifecycle.
• Cloud Architect: With your experience in cloud operations, you can pursue a career as a Cloud Architect, designing and implementing cloud-based solutions for the organization.

Salary and Benefits for a Site Reliability Engineer at FIS

FIS offers a competitive salary and benefits package to attract and retain top talent. The salary for a Site Reliability Engineer typically ranges from $110,000 to $160,000 per year, depending on experience, skills, and location. In addition to a competitive salary, FIS provides a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Retirement Plan: 401(k) retirement plan with company match.
• Employee Stock Purchase Plan: Opportunity to purchase FIS stock at a discounted rate.
• Life Insurance: Basic and supplemental life insurance coverage.
• Disability Coverage: Short-term and long-term disability insurance.
• Flexible Spending Accounts: Flexible spending accounts (FSA) and health savings accounts (HSA).
• Tuition Reimbursement: Tuition reimbursement program for eligible employees.
• Professional Development: Opportunities for professional development and training.
• Employee Assistance Program: Employee assistance program (EAP) for confidential counseling and support.
• Wellness Programs: Wellness programs to promote employee health and well-being.
• On-site Amenities: Access to on-site amenities such as fitness centers and cafeterias.

FIS Culture: Innovation, Collaboration, and Growth

At FIS, we foster a culture of innovation, collaboration, and growth. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Here are some key aspects of FIS culture:

• Innovation: We encourage employees to think creatively and develop innovative solutions to complex problems.
• Collaboration: We believe in the power of teamwork and collaboration, working together to achieve common goals.
• Growth: We provide opportunities for employees to learn, grow, and advance their careers within the organization.
• Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
• Integrity: We uphold the highest standards of integrity and ethical conduct in all our business dealings.
• Customer Focus: We are dedicated to providing our customers with exceptional service and support.
• Community Involvement: We are actively involved in the communities where we live and work, supporting local organizations and initiatives.

How to Apply for the Site Reliability Engineer Position at FIS

If you are interested in joining our team as a Site Reliability Engineer, we encourage you to apply online. Here are the steps to follow:

1. Visit the FIS Careers website.
2. Search for the Site Reliability Engineer position in Jacksonville, FL, Atlanta, GA, New York City, NY, or Milwaukee, WI.
3. Review the job description and requirements carefully.
4. Click on the “Apply Now” button.
5. Create an account or log in to your existing account.
6. Complete the online application form, providing all required information.
7. Upload your resume and cover letter.
8. Submit your application.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Site Reliability Engineer at FIS?

   Key responsibilities include managing and supporting enterprise environments, optimizing databases and web infrastructure, ensuring operational excellence in backup/restore, and executing deployments across various environments.

2. What qualifications are required for this role?

   A Bachelor's degree in Computer Science or related field, 5+ years of experience in SRE, strong understanding of infrastructure, proficiency in scripting languages, and experience with configuration management tools are required.

3. What is the salary range for this position?

   The salary range for a Site Reliability Engineer at FIS is typically between $110,000 and $160,000 per year, depending on experience and location.

4. What benefits does FIS offer to its employees?

   FIS offers a comprehensive benefits package including health insurance, paid time off, a 401(k) plan, employee stock purchase plan, and tuition reimbursement.

5. What is the work environment like at FIS?

   FIS fosters a culture of innovation, collaboration, and growth, with a focus on diversity, inclusion, and integrity.

6. Is this a remote position?

   No, this position is hybrid and requires 3 days onsite at our FIS office locations in Jacksonville, Atlanta, New York City, or Milwaukee.

7. What are the opportunities for career advancement at FIS?

   Career paths include Senior SRE, Lead SRE, Principal SRE, SRE Manager, DevOps Engineer, and Cloud Architect.

8. What technologies will I be working with?

   You will be working with AIX, Linux, Windows Server, Oracle databases, IIS web infrastructure, load balancers, Akamai CDN/WAF, and CI/CD pipelines.

9. How does FIS support professional development?

   FIS offers opportunities for professional development and training, as well as a tuition reimbursement program.

10. What is the application process?

    The application process involves visiting the FIS Careers website, searching for the position, reviewing the job description, and submitting an online application with your resume and cover letter.