Are you a Site Reliability Engineer passionate about bridging the gap between legacy systems and modern technologies? FIS is seeking a talented individual to join our IBS Core Banking team, where you'll play a pivotal role in modernizing critical applications. This hybrid position, based in Jacksonville, FL, New York City, NY, or Milwaukee, WI, offers an exciting opportunity to enhance observability, automation, and resiliency across both Mainframe and server-based environments.

Role Overview

As a Site Reliability Engineer at FIS, you will be at the forefront of ensuring the reliability, availability, and performance of our core banking applications. You will work collaboratively with development, QA, DevOps, and product teams to drive improvements in application design and resiliency. Your expertise in both Mainframe technologies and modern languages will be essential in streamlining routine tasks, enabling scalable infrastructure, and supporting seamless deployments.

A Day in the Life

Here’s what a typical day might look like for a Site Reliability Engineer at FIS:

• Morning: Begin your day by reviewing monitoring dashboards and addressing any critical alerts or incidents. Collaborate with the team on ongoing projects, such as implementing automation scripts or enhancing disaster recovery plans.
• Mid-Day: Participate in a scrum meeting to discuss progress, roadblocks, and upcoming tasks. Engage in capacity planning sessions with development teams to optimize resource utilization and prevent performance bottlenecks.
• Afternoon: Focus on incident response, identifying, triaging, and resolving production issues. Conduct root cause analysis to prevent future occurrences. Develop and maintain documentation to promote knowledge sharing and improve incident resolution times.
• Evening: Participate in an on-call rotation, ensuring 24/7 coverage for critical production incidents. Continue skill development through product and technical training using Pluralsight.

Why [City, State]?

FIS has a significant presence in Jacksonville, Florida, New York City, New York, and Milwaukee, Wisconsin, offering vibrant and diverse work environments. These locations provide access to a wealth of cultural attractions, recreational activities, and professional opportunities. Jacksonville, with its beautiful beaches and thriving tech community, offers a relaxed coastal lifestyle. New York City, a global hub for finance and technology, provides unparalleled career growth and cultural experiences. Milwaukee, known for its rich brewing history and friendly atmosphere, offers a balance of urban amenities and outdoor recreation. Choosing to work at FIS in any of these locations means becoming part of a dynamic and supportive community.

Career Path

FIS is committed to providing opportunities for career growth and development. As a Site Reliability Engineer, you can advance to senior roles such as Lead SRE, SRE Manager, or even Principal Engineer. FIS also offers pathways to specialize in areas such as cloud infrastructure, DevOps, or cybersecurity. With continuous learning and development programs, you'll have the resources to achieve your career aspirations within FIS.

Salary & Benefits

FIS offers a competitive salary and benefits package that includes:

• Competitive base salary
• Comprehensive health insurance plans
• Generous paid time off
• 401(k) retirement savings plan with company matching
• Employee stock purchase plan
• Life insurance and disability coverage
• Flexible spending accounts
• Wellness programs
• Tuition reimbursement

These benefits are designed to support your financial, physical, and personal well-being, allowing you to thrive both at work and in your personal life.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We value diversity and believe that our differences make us stronger. Our teams are composed of talented individuals from diverse backgrounds, working together to solve complex challenges. We encourage continuous learning and provide opportunities for professional growth. FIS is committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you're ready to join our team as a Site Reliability Engineer and contribute to the modernization of critical applications, we encourage you to apply. Submit your resume and cover letter through the FIS careers website. Our recruiting team will review your application and contact you if your qualifications align with our requirements. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is the on-call rotation like?

   The on-call rotation involves providing 24/7 support for critical production incidents. You'll be part of a globally distributed team, ensuring rapid triage and resolution of high-priority issues.

2. What opportunities are there for professional development?

   FIS offers various professional development opportunities, including product training, technical training through Pluralsight, tuition reimbursement, and conference attendance.

3. What technologies will I be working with?

   You'll be working with a mix of Mainframe technologies (COBOL, RPG) and modern languages and frameworks (Java, Angular, .NET). You'll also use automation and monitoring tools such as Python, Terraform, Ansible, Jenkins, and Splunk.

4. What is the work environment like in the Jacksonville, New York City, and Milwaukee offices?

   The Jacksonville office offers a relaxed coastal lifestyle with a thriving tech community. The New York City office provides unparalleled career growth in a global financial hub. The Milwaukee office offers a balance of urban amenities and outdoor recreation in a friendly atmosphere.

5. What is the team structure?

   You'll be part of the IBS Core Banking team, working collaboratively with development, QA, DevOps, and product teams.

6. What are the key responsibilities of this role?

   Key responsibilities include identifying automation opportunities, ensuring application reliability, designing monitoring solutions, conducting capacity planning, and leading incident response.

7. What qualifications are required for this role?

   Qualifications include a bachelor's degree in computer science or a related field, 4+ years of software development experience, and familiarity with Mainframe technologies and modern languages.

8. Is this role fully remote?

   No, this position is hybrid, requiring 3 days onsite at our FIS office locations in Jacksonville, FL, New York City, NY, or Milwaukee, WI.

9. How does FIS support diversity and inclusion?

   FIS fosters a culture of innovation, collaboration, and inclusivity. We value diversity and believe that our differences make us stronger.

10. What are the long-term career prospects at FIS?

    FIS is committed to providing opportunities for career growth and development. You can advance to senior roles such as Lead SRE, SRE Manager, or Principal Engineer.