Site Reliability Engineer (Mainframe) at FIS

Are you a seasoned software development professional with a passion for ensuring the reliability, availability, and performance of critical applications? Do you thrive in an environment that blends legacy systems with modern technologies? If so, FIS has an exciting opportunity for you as a Site Reliability Engineer (Mainframe).

As a Site Reliability Engineer (SRE) at FIS, you will play a key role in modernizing our critical applications, with a focus on improving observability, automation, and resiliency. You'll work across both Mainframe technologies (COBOL, RPG) and modern server-based environments (Java, Angular, .NET), giving you a unique opportunity to operate at the intersection of legacy systems and contemporary microservices. This is a fantastic opportunity to drive engineering improvements that directly enhance production support operations.

This hybrid role requires you to be onsite at one of our FIS office locations in Jacksonville (FL), New York City (NY), or Milwaukee (WI) for three days a week. Join our IBS Core Banking team and be part of a globally distributed team that provides 24/7 coverage, ensuring fast triage, coordinated response, and seamless resolution of high-priority issues.

Role Overview

As a Site Reliability Engineer (Mainframe) at FIS, your primary responsibility is to ensure the reliability, availability, and performance of our critical applications and services. You will be involved in a wide range of activities, including:

• Automation: Identifying automation opportunities and implementing tools and processes that streamline routine tasks, enable scalable infrastructure, and support seamless deployments.
• Reliability: Developing and tracking new service level indicators to support SLO and SLA compliance.
• Monitoring: Designing and maintaining monitoring and alerting solutions that improve visibility into infrastructure, application performance, and user experience.
• Capacity/Performance: Conducting capacity planning, performance tuning, and resource optimization in partnership with development and operations teams.
• Documentation: Creating and maintaining clear documentation and knowledge base articles to promote knowledge sharing.
• Disaster Recovery: Recommending and implementing improvements to disaster recovery plans, backup strategies, and failover mechanisms.
• Incident Response: Leading incident response as a subject matter expert, including identification, triage, resolution, and post-incident analysis.
• Application Enhancement: Partnering with development, QA, DevOps, and product teams to influence design and drive application resiliency improvements.
• Continuous Learning: Staying up-to-date with the latest technologies and trends through product training and technical training with Pluralsight.

A Day in the Life of a Site Reliability Engineer (Mainframe)

Here’s what a typical day might look like for a Site Reliability Engineer (Mainframe) at FIS:

• Morning: Start your day by reviewing monitoring dashboards and alerts to identify any potential issues. Participate in a team stand-up meeting to discuss ongoing projects, priorities, and any roadblocks.
• Mid-day: Work on automating routine tasks using scripting languages like Python or PowerShell. Collaborate with development teams to implement application resiliency improvements. Conduct capacity planning and performance tuning to ensure optimal resource utilization.
• Afternoon: Lead incident response efforts for any critical production issues. Participate in post-incident analysis to identify root causes and implement preventive measures. Create and maintain documentation and knowledge base articles.
• Evening: Participate in an on-call rotation to provide support for critical production incidents. Continue skill development through online training and self-study.

Why Jacksonville, FL, New York City, NY, and Milwaukee, WI?

FIS has strategically located its offices in Jacksonville, FL, New York City, NY, and Milwaukee, WI, to provide employees with a vibrant and dynamic work environment. These locations offer a unique blend of career opportunities, cultural attractions, and quality of life.

• Jacksonville, FL: Known for its beautiful beaches, affordable cost of living, and thriving business community, Jacksonville offers a great balance between work and leisure.
• New York City, NY: A global hub for finance, technology, and culture, New York City provides unparalleled opportunities for career advancement and personal enrichment.
• Milwaukee, WI: With its rich history, diverse culture, and affordable housing, Milwaukee offers a welcoming and family-friendly environment.

Career Path

FIS is committed to providing employees with opportunities for career advancement and growth. As a Site Reliability Engineer (Mainframe), you can advance your career through various paths, including:

• Senior Site Reliability Engineer: Take on more complex projects and lead initiatives to improve the reliability, availability, and performance of critical applications.
• Site Reliability Engineering Manager: Lead a team of SREs and oversee the implementation of SRE practices across multiple teams.
• Principal Engineer: Provide technical leadership and guidance to engineering teams and contribute to the development of FIS's overall technology strategy.
• Architect: Design and implement scalable, resilient, and secure architectures for FIS's critical applications and infrastructure.

Salary & Benefits

FIS offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience and qualifications.
• Comprehensive health insurance (medical, dental, vision).
• Generous paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Employee stock purchase plan (ESPP).
• Life insurance and disability coverage.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Tuition reimbursement and professional development opportunities.
• Employee assistance program (EAP).
• Wellness programs and resources.
• Commuter benefits.
• Employee discounts on various products and services.

FIS Culture

At FIS, we are committed to creating a collaborative and inclusive work culture where everyone feels valued and respected. We believe that diversity drives innovation and that our employees are our greatest asset.

We foster a culture of continuous learning and development, providing employees with opportunities to expand their skills and knowledge through training, mentorship, and hands-on experience. We also encourage employees to give back to the community through volunteer opportunities and charitable giving.

How to Apply

If you are a highly motivated and experienced software development professional with a passion for ensuring the reliability, availability, and performance of critical applications, we encourage you to apply for the Site Reliability Engineer (Mainframe) position at FIS.

To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, including your experience with Mainframe technologies, modern languages and frameworks, automation tools, and monitoring tools.

Frequently Asked Questions (FAQ)

1. What are the required qualifications for this position?

A Bachelor's degree in computer science, Information Systems, Engineering, or equivalent job experience and 10+ years of hands-on experience in software development.

2. What are the key skills required for this role?

Strong understanding of Mainframe technologies (COBOL, RPG, JCL, CICS, SQL, CL, DDS, DDL, JES), proficiency in modern languages & frameworks (Java, C#, Python, JavaScript, Spring Boot, Hibernate, JDBC, Angular, Oracle PL/SQL), and experience with automation & IaC tools.

3. What is the work environment like?

This is a hybrid role, requiring you to be onsite at one of our FIS office locations in Jacksonville (FL), New York City (NY), or Milwaukee (WI) for three days a week.

4. What are the opportunities for career advancement?

FIS offers various career paths for Site Reliability Engineers, including Senior Site Reliability Engineer, Site Reliability Engineering Manager, Principal Engineer, and Architect.

5. What is the salary range for this position?

The salary range for this position is competitive and commensurate with experience and qualifications.

6. What are the benefits offered by FIS?

FIS offers a comprehensive benefits package, including health insurance, paid time off, 401(k), employee stock purchase plan, and more.

7. What is the company culture like?

FIS is committed to creating a collaborative and inclusive work culture where everyone feels valued and respected.

8. How can I apply for this position?

You can apply for this position by submitting your resume and cover letter through our online application portal.

9. What is the on-call rotation like?

You will participate in an on-call rotation to provide support for critical production incidents. You’ll join a globally distributed team that provides 24/7 coverage.

10. What kind of training is provided?

FIS provides product training and technical training with Pluralsight across multiple technologies.