Supervisor, Production Operations – San Antonio, TX

Role Overview

As a Supervisor of Production Operations at FIS in San Antonio, Texas, you will play a crucial role in managing the daily operations of our processing functions. You will be responsible for ensuring that service level agreements are consistently met while supporting our clients' mission-critical business requirements. This role involves overseeing a large team in a manufacturing environment, managing various aspects of the card production process, and serving as a primary point of contact for multiple customers. Your leadership will be instrumental in maintaining productivity, resolving issues, and driving continuous improvement within the team.

Day in the Life

A typical day for a Supervisor of Production Operations includes:

• Managing the daily activities of a team of 30-35 employees involved in card production (printing, embossing, kitting, and shipping).
• Monitoring production metrics to ensure goals and SLAs are met.
• Addressing and resolving escalations from customers.
• Assigning tasks to team leads and direct reports, ensuring efficient workflow.
• Providing guidance, coaching, and performance feedback to team members.
• Collaborating with other departments to optimize processes and resolve issues.
• Managing equipment and machinery used in the production process.
• Planning for longer-term SLAs and adjusting strategies as needed.
• Ensuring compliance with safety and quality standards.

Why San Antonio, TX?

San Antonio offers a unique blend of rich culture, affordability, and career opportunities, making it an ideal location for professionals. The city boasts a thriving job market, a lower cost of living compared to other major Texas cities, and a vibrant community. FIS's presence in San Antonio provides a stable and growth-oriented career path, allowing you to contribute to a leading global company while enjoying the amenities and lifestyle the city has to offer.

Career Path

The Supervisor, Production Operations role serves as a stepping stone to various career advancement opportunities within FIS. With demonstrated success in this role, you can potentially advance to positions such as:

• Production Manager: Oversee multiple production teams and larger-scale operations.
• Operations Manager: Manage broader operational functions within the company.
• Process Improvement Manager: Lead initiatives to enhance efficiency and productivity across the organization.
• Senior Leadership Roles: Progress into leadership positions with strategic responsibilities.

FIS is committed to employee growth and provides ample opportunities for professional development and advancement.

Salary & Benefits

The estimated salary range for this position in San Antonio, TX is $75,000 - $95,000 annually. FIS offers a comprehensive benefits package, including:

• Attractive private medical cover.
• Dental cover.
• 3 weeks of paid vacation.
• Career advancement opportunities.
• Great workspaces with dedicated and motivated colleagues.
• A broad range of professional education and personal development possibilities.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off for holidays.
• Employee assistance programs.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We value our employees and provide a supportive environment where you can thrive both professionally and personally. Our commitment to diversity and inclusion ensures that everyone feels valued and respected. We encourage continuous learning and provide opportunities for employees to enhance their skills and advance their careers.

How to Apply

To apply for the Supervisor, Production Operations position in San Antonio, TX, please visit the FIS careers website and submit your application online. Ensure that your resume highlights your relevant experience in manufacturing, team leadership, and process management. A cover letter outlining your qualifications and interest in the role is highly recommended.

Frequently Asked Questions (FAQs)

1. What are the working hours for this role?

   The schedule is night shift, either Sunday, Monday, and Tuesday OR Wednesday, Thursday, and Friday.

2. What qualifications are required for this position?

   A bachelor's degree or equivalent experience, along with 5+ years of experience leading 20+ direct reports in a manufacturing environment.

3. What are the key responsibilities of this role?

   Managing daily operations, ensuring SLAs are met, overseeing a team of 30-35 people, and handling customer escalations.

4. What opportunities for career advancement are available at FIS?

   FIS offers various career paths, including opportunities to advance to positions such as Production Manager, Operations Manager, and Process Improvement Manager.

5. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including medical, dental, vacation, and retirement savings plans.

6. What is the company culture like at FIS?

   FIS fosters a culture of innovation, collaboration, and inclusivity, valuing employee growth and diversity.

7. What is the dress code for this position?

   The dress code is typically business casual, but may vary depending on the specific requirements of the production environment. Closed-toe shoes are required for safety.

8. What type of training is provided for this role?

   FIS provides on-the-job training, as well as opportunities for professional development and continuous learning through various programs and resources.

9. Is there room for growth within the company?

   Yes, FIS is committed to employee growth and provides numerous opportunities for advancement based on performance and contributions.

10. How is performance evaluated in this role?

    Performance is evaluated based on meeting production goals, ensuring SLAs are met, team productivity, customer satisfaction, and adherence to company policies and procedures.