Role Overview

The System Support Analyst I role at FIS is a crucial position within our US Banking Applications team. You will be responsible for deploying new technologies, maintaining system performance, and ensuring the reliability of our software products. This role requires a strong understanding of banking applications and a proactive approach to problem-solving.

A Day in the Life of a System Support Analyst

Each day, you'll tackle a diverse set of tasks, from deploying new software releases to troubleshooting server issues. Your day might start with monitoring system performance and identifying potential bottlenecks. Then, you could be implementing system enhancements to improve reliability. You'll also handle user access requests, train personnel on system usage, and research new hardware and software products to recommend for upgrades. Collaboration with other team members is key to ensuring smooth operations and a secure systems environment.

Why Philadelphia, Pennsylvania?

Philadelphia offers a vibrant and diverse environment with a rich history and a thriving tech scene. FIS's presence in Philadelphia provides opportunities to work with a talented team and contribute to the advancement of fintech solutions. The city offers a blend of cultural attractions, affordable living, and a strong sense of community, making it an ideal location for professional growth and personal fulfillment.

Career Path

The System Support Analyst I role is a stepping stone to a fulfilling career at FIS. With experience and demonstrated expertise, you can advance to System Support Analyst II, Senior System Support Analyst, or even team lead positions. FIS provides ample opportunities for professional development, allowing you to expand your skills and take on new challenges. We are committed to fostering your growth and helping you achieve your career aspirations.

Salary & Benefits

While the exact salary is not disclosed, the typical range for a System Support Analyst I in Philadelphia, Pennsylvania is between $60,000 and $90,000 per year. FIS also offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, a retirement plan, and an employee stock purchase program. These benefits ensure that you are well-compensated and supported throughout your career at FIS.

FIS Culture

FIS is committed to creating an inclusive and collaborative work environment where every employee feels valued and respected. We believe that diversity drives innovation and that our differences make us stronger. Our culture is built on teamwork, integrity, and a passion for excellence. We encourage our employees to learn, grow, and make an impact in their careers. FIS provides opportunities to volunteer and support charities, fostering a sense of community and social responsibility.

How to Apply

If you are a motivated and skilled professional with a passion for technology and banking applications, we encourage you to apply for the System Support Analyst I position at FIS. Please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and learning more about your qualifications.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a System Support Analyst I?

The System Support Analyst I is responsible for deploying new technologies, maintaining system performance, and ensuring the reliability of our software products. This includes troubleshooting issues, implementing system enhancements, and training personnel on system usage.

2. What qualifications are required for this role?

The ideal candidate will have prior US banking or finance related experience, strong analytical skills, and excellent communication skills. Experience in Teller Deposits and Lending roles and applications is preferred.

3. What is the work environment like at FIS?

FIS offers a flexible and creative work environment with a diverse and collaborative atmosphere. We provide professional and personal development resources and opportunities to volunteer and support charities.

4. What benefits does FIS offer?

FIS offers a competitive salary and a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, a retirement plan, and an employee stock purchase program.

5. What is the career path for a System Support Analyst I?

With experience and demonstrated expertise, you can advance to System Support Analyst II, Senior System Support Analyst, or even team lead positions.

6. What is the hybrid work model at FIS?

This role follows a hybrid work model, requiring three days in-office and two days virtual.

7. Is experience with ServiceNow (SNOW) required?

Previous experience using ServiceNow (SNOW) is desirable but not required.

8. What type of banking experience is preferred?

Prior US banking or finance related experience, personal banking or mobile banking experience is preferred. Experience in Teller Deposits and Lending roles and applications is highly valued.

9. What are the key skills for this role?

Key skills include system deployment, system installation, troubleshooting, analytical skills, communication skills, and problem-solving skills.

10. How does FIS support employee growth and development?

FIS provides ample opportunities for professional development, allowing you to expand your skills and take on new challenges. We are committed to fostering your growth and helping you achieve your career aspirations.