Systems Administrator Specialist (Salesforce) at FIS

Role Overview

As a Systems Administrator Specialist (Salesforce) at FIS, you will be a critical player in managing and optimizing our Salesforce environments. This role is ideal for a seasoned Salesforce professional with a deep understanding of Salesforce administration, DevOps practices, and data management. You will be responsible for ensuring the smooth operation of our Salesforce platform, providing production support, implementing CI/CD pipelines, and maintaining data integrity. Your expertise will contribute directly to enhancing agent productivity, optimizing workflows, and supporting AI-driven service operations.

Day in the Life

Your day-to-day activities will be diverse and challenging. You might start by monitoring system health and addressing any user-reported issues. Then, you could work on implementing a new CI/CD pipeline using Copado to streamline deployments. Another part of your day could involve managing user permissions, profiles, and data access across different business units. You will also collaborate with developers and architects to support release management and troubleshoot deployment issues. A key responsibility will be to oversee data management activities, ensuring data quality and compliance with security and regulatory requirements.

Why [Location]?

Jacksonville, Florida, offers a unique blend of professional opportunities and a high quality of life. FIS has a significant presence in Jacksonville, providing a stable and growing environment for your career. The city boasts a thriving tech community, affordable living costs, and excellent schools. Enjoy beautiful beaches, outdoor activities, and a vibrant cultural scene, all while advancing your career in a dynamic and innovative company.

Career Path

At FIS, we are committed to your professional growth. This role provides a solid foundation for career advancement within our Salesforce ecosystem. You can progress to senior administrator roles, technical architect positions, or leadership roles within our IT department. We offer extensive training programs, mentorship opportunities, and career development resources to help you achieve your goals. Continuous learning and skill enhancement are highly encouraged at FIS.

Salary & Benefits

The estimated salary range for this position is $110,000 to $160,000 annually, commensurate with experience and qualifications. FIS offers a comprehensive benefits package, including health insurance (medical, dental, vision), generous paid time off, a 401(k) retirement savings plan with company match, an employee stock purchase plan, life insurance, disability coverage, flexible spending accounts, wellness programs, tuition reimbursement, and more. We are committed to providing a supportive and rewarding work environment.

FIS Culture

At FIS, we foster a culture of innovation, collaboration, and inclusivity. We believe that our diverse teams bring the best ideas to life. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute. We champion diversity and inclusion to deliver the best products and solutions for our colleagues, clients, and communities. Our core values include integrity, respect, innovation, and excellence.

How to Apply

If you are a highly motivated and experienced Salesforce System Administrator Specialist with a passion for DevOps and data management, we encourage you to apply. Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and certifications. We look forward to reviewing your application and potentially welcoming you to the FIS team.

FAQ

1. What are the key responsibilities of this role?

   The key responsibilities include administering and maintaining multiple Salesforce orgs, providing production support, implementing CI/CD pipelines, overseeing data management, and ensuring compliance with security policies.

2. What qualifications are required for this position?

   The required qualifications include 10+ years of experience as a Salesforce System Administrator, deep expertise in Salesforce platform features, proven experience with DevOps tools, and a Salesforce Administrator Certification (ADM-201).

3. What DevOps tools are preferred for this role?

   Experience with Copado, Gearset, or Flosum is highly preferred.

4. Is experience with Salesforce Agentforce required?

   Experience with Salesforce Agentforce capabilities is highly desirable.

5. What is the work environment like?

   This position is hybrid, requiring 3 days onsite at our FIS office locations in Jacksonville (Florida), Atlanta (Georgia), New York City (New York) & Milwaukee (Wisconsin).

6. What opportunities for professional development are available?

   FIS offers extensive training programs, mentorship opportunities, and career development resources to help you achieve your goals.

7. What is the company culture like at FIS?

   FIS fosters a culture of innovation, collaboration, and inclusivity. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute.

8. What benefits does FIS offer?

   FIS offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement savings plan, an employee stock purchase plan, and more.

9. What are the key skills needed for this role?

   The key skills include Salesforce Administration, Salesforce DevOps, data management, problem-solving, communication, and collaboration.

10. How does FIS support diversity and inclusion?

    We champion diversity and inclusion to deliver the best products and solutions for our colleagues, clients, and communities.