Technical Account Manager at FIS: Shape the Future of Fintech

As the world of financial technology (fintech) evolves at an unprecedented pace, FIS stands at the forefront, driving innovation and shaping the future of how the world interacts with money. We are a global leader in financial services technology, empowering businesses of all sizes to thrive in today's dynamic landscape. At FIS, we believe that our people are our greatest asset, and we are committed to fostering a culture of collaboration, innovation, and growth. If you're passionate about technology, dedicated to client success, and eager to make a real impact on the fintech industry, we invite you to join our team as a Technical Account Manager (TAM).

Role Overview: Your Mission as a Technical Account Manager

As a Technical Account Manager at FIS, you will be a strategic technical advisor and client advocate, playing a pivotal role in ensuring that our clients receive comprehensive technical support across their entire portfolio of FIS products and services. You will be the trusted technical point of contact, building strong relationships with key client stakeholders and proactively identifying and addressing technical challenges before they impact our clients' operations. Your primary goal is to ensure client satisfaction, drive product adoption, and foster long-term partnerships.

A Day in the Life of a Technical Account Manager

Here's a glimpse into what your day might look like as a Technical Account Manager at FIS:

• Morning: Start your day by reviewing client support tickets and proactively identifying any potential technical issues. Collaborate with internal support teams (L2, SDM) to understand the status of ongoing incidents and develop strategies for expedited resolution.
• Mid-day: Connect with key technical client stakeholders to discuss their priorities, understand their challenges, and provide technical guidance on FIS products and services. Present root cause analysis reports and collaborate with clients on remediation plans.
• Afternoon: Collaborate with cross-functional teams, including development, product management, and sales, to address client-specific technical requirements and implement tailor-made solutions. Monitor client technical health proactively, identifying areas for improvement and recommending strategies to enhance their success.
• Evening: Stay up-to-date on the latest FIS product updates and industry trends. Document your interactions and track progress on key client initiatives. Prepare for upcoming meetings and proactively identify any potential roadblocks.

Why Jacksonville, Florida? A Hub of Innovation and Opportunity

While this role has multiple locations, Jacksonville, Florida, offers a unique blend of professional opportunities and a vibrant lifestyle. As a major financial center, Jacksonville is home to a thriving fintech ecosystem, providing a fertile ground for career growth and innovation. The city boasts a low cost of living, a warm climate, and a diverse cultural scene, making it an attractive place to live and work. FIS has a significant presence in Jacksonville, offering a supportive and collaborative work environment where you can thrive both professionally and personally.

Your Career Path at FIS: Growth and Advancement Opportunities

At FIS, we are committed to investing in our employees' growth and development. As a Technical Account Manager, you will have ample opportunities to expand your technical skills, enhance your client management expertise, and advance your career within the organization. Potential career paths include:

• Senior Technical Account Manager: Take on a leadership role, mentoring junior TAMs and managing strategic client accounts.
• Technical Account Management Lead: Lead a team of TAMs, providing guidance, coaching, and support.
• Solutions Architect: Design and implement complex technical solutions for FIS clients.
• Product Manager: Drive the development and enhancement of FIS products and services.

Salary and Benefits: Competitive Compensation and Comprehensive Perks

FIS is committed to providing its employees with a competitive compensation package that reflects their skills, experience, and contributions. The salary range for this Technical Account Manager position is estimated between $90,000 and $140,000 annually. In addition to a competitive salary, FIS offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, and vision)
• Paid time off and holidays
• Retirement savings plan with company match
• Employee stock purchase program
• Life insurance and disability coverage
• Wellness programs
• Employee assistance program
• Flexible work arrangements (depending on role)

FIS Culture: A Collaborative and Innovative Environment

At FIS, we foster a culture of collaboration, innovation, and inclusivity. We believe that diverse perspectives and backgrounds are essential to our success. We encourage our employees to challenge the status quo, think creatively, and embrace new ideas. We are committed to creating a work environment where everyone feels valued, respected, and empowered to reach their full potential. We provide ample opportunities for professional development, mentorship, and networking. We also encourage our employees to give back to the community through volunteer initiatives and charitable donations.

How to Apply: Take the First Step Towards Your FIS Career

If you're ready to take the next step in your career and join a dynamic and innovative company, we encourage you to apply for the Technical Account Manager position at FIS. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to reviewing your application and learning more about you.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Technical Account Manager at FIS?

   The key responsibilities include acting as a cross-product technical expert, developing client relationships, proactively identifying technical issues, providing world-class support, and collaborating with cross-functional teams.

2. What qualifications are required for this role?

   A bachelor's degree and 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role are required. Experience in financial technology is preferred.

3. What skills are essential for success in this role?

   Essential skills include technical account management, client relationship management, cross-functional collaboration, technical issue resolution, and communication skills.

4. What is the typical career path for a Technical Account Manager at FIS?

   Potential career paths include Senior Technical Account Manager, Technical Account Management Lead, Solutions Architect, and Product Manager.

5. What benefits does FIS offer its employees?

   FIS offers a competitive salary and a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase program.

6. What is the company culture like at FIS?

   FIS fosters a collaborative, innovative, and inclusive culture where employees are valued, respected, and empowered to reach their full potential.

7. What opportunities are there for professional development at FIS?

   FIS provides ample opportunities for professional development, mentorship, and networking.

8. How does FIS support its employees' well-being?

   FIS offers wellness programs and an employee assistance program to support its employees' physical and mental well-being.

9. What is the application process for this role?

   To apply, submit your resume and cover letter through our online application portal.

10. What makes FIS a great place to work?

    FIS offers a challenging and rewarding career, a supportive and collaborative work environment, and opportunities to make a real impact on the fintech industry.