Trainer - Service Center (m/w/d) - Shape the Future of FinTech in Nuremberg

Are you passionate about developing people and elevating customer service to the next level? Do you thrive in a dynamic environment where you can make a tangible impact? If so, FIS is looking for a motivated and experienced Trainer (m/w/d) to join our Training & Quality team in our Service Center in Nuremberg.

About FIS

At FIS, we are driven by innovation and collaboration. Every day, our teams work together to create cutting-edge solutions that transform the financial world. We believe in working smarter and making a difference. We champion diversity and inclusion, ensuring that everyone on our team has a voice. And we celebrate our successes together. If you're looking to make a real impact in the FinTech industry, we want to hear from you. Are you FIS?

Role Overview

As a Trainer, you'll be more than just a facilitator; you'll be a developer of people. You'll train new employees, enhance the skills of existing colleagues, and serve as a coach-on-the-job for both management and team members. You'll play a crucial role in shaping the future of our Service Center and ensuring that we consistently deliver exceptional customer service.

A Day in the Life of a Trainer at FIS

Here's a glimpse into what your day might look like:

• Morning: Start your day by reviewing performance data and identifying areas where targeted training can make the biggest impact. Prepare for an upcoming training session, tailoring the content to meet the specific needs of the participants.
• Mid-day: Conduct a training session on effective communication techniques, incorporating interactive exercises and real-world scenarios. Provide individual coaching to team members who need additional support.
• Afternoon: Collaborate with the management team to design an onboarding program for new hires, ensuring that they have the knowledge and skills they need to succeed. Analyze customer feedback and identify trends that can inform future training initiatives.
• End of Day: Review the day's training activities and gather feedback from participants. Plan for the next day's sessions, incorporating any necessary adjustments based on the feedback received.

Why Nuremberg?

Nuremberg is a vibrant city with a rich history and a thriving economy. Located in the heart of Bavaria, it offers a high quality of life, a diverse cultural scene, and excellent transportation links. Nuremberg is also a major hub for the financial services industry, making it an ideal location for FIS to operate and for you to grow your career.

Career Path

FIS is committed to providing its employees with opportunities for professional growth and advancement. As a Trainer, you can advance your career in a number of different directions. You might choose to specialize in a particular area of training, such as leadership development or technical skills. You could also move into a management role, leading a team of trainers and overseeing the development of training programs. FIS offers a variety of training and development programs to help you achieve your career goals.

Salary & Benefits

FIS offers a competitive salary and benefits package that includes:

• A competitive salary commensurate with experience and skills. The estimated salary range for this position is €55,000 - €85,000 per year.
• Company pension scheme to help you save for retirement.
• Company health management programs to support your well-being.
• Flextime to provide you with flexibility in your work schedule.
• Benefit Card offering discounts and special offers at a variety of retailers and service providers.

FIS Culture

At FIS, we believe in creating a culture of innovation, collaboration, and inclusion. We value diversity and encourage our employees to bring their whole selves to work. We are committed to providing a supportive and challenging environment where everyone can thrive. We celebrate our successes together and recognize the contributions of our employees.

How to Apply

If you are a motivated and experienced trainer with a passion for developing people, we encourage you to apply for this position. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the key responsibilities of a Trainer at FIS?

   The key responsibilities include developing and delivering training programs, coaching team members, analyzing performance data, and collaborating with management to design onboarding and development programs.

2. What qualifications are required for this position?

   We are looking for candidates with a completed commercial training or equivalent experience, experience in training Customer Service teams, an official training certificate, and a deep understanding of operational processes in customer service.

3. What skills are important for success in this role?

   Important skills include training delivery, coaching, customer service training, KPI analysis, performance improvement, and strong communication and presentation skills.

4. What is the work environment like at FIS?

   FIS offers a modern, international working environment in a committed and motivated team. We value diversity and inclusion and provide opportunities for professional growth and development.

5. What benefits does FIS offer?

   FIS offers a comprehensive benefits package that includes a competitive salary, company pension scheme, company health management programs, flextime, and a benefit card.

6. What are the career opportunities at FIS?

   FIS is committed to providing its employees with opportunities for professional growth and advancement. You can advance your career in a number of different directions, such as specializing in a particular area of training or moving into a management role.

7. What is the company culture like at FIS?

   At FIS, we believe in creating a culture of innovation, collaboration, and inclusion. We value diversity and encourage our employees to bring their whole selves to work.

8. How does FIS support employee development?

   FIS offers a variety of training and development programs to help you achieve your career goals. We also provide opportunities for mentorship and on-the-job learning.

9. What is the interview process like at FIS?

   The interview process typically involves a phone screening, an in-person interview with the hiring manager, and interviews with other members of the team.

10. Where is the Service Center located in Nuremberg?

    The specific address of the Service Center will be provided during the interview process. It is located in a convenient location with easy access to public transportation.