Floor Manager (Coach) - Nike York, United Kingdom

About Nike

Nike, Inc. stands at the forefront of the global sports and fashion industry, empowering athletes and consumers worldwide through innovative products and unparalleled brand experiences. With a legacy of excellence, Nike York embodies the company's commitment to premium retail environments where every interaction inspires movement and achievement. As a leader in athletic footwear, apparel, and equipment, Nike continues to redefine performance and style, making it the ideal place for retail professionals to advance their careers.

Role Overview

The Floor Manager (Coach) position at Nike York is a pivotal leadership role designed for dynamic individuals passionate about retail excellence and team development. Reporting to store leadership, you will specialize in one of three key areas—Commercial, Athlete Experience, or Consumer Experience—while providing cross-functional support. Your mission: deliver world-class service, drive sales targets, and foster a premium brand atmosphere. This full-time role (40 hours per week) includes flexible scheduling across days, evenings, weekends, and holidays, ensuring you contribute to every aspect of store success.

Key Responsibilities

As a Floor Manager (Coach), your responsibilities span operational excellence, team leadership, and consumer engagement. Here's a breakdown by specialization:

Commercial Focus

• Lead efficient product receiving, inventory accuracy, and visual presentation to Nike standards.
• Ensure sales floors remain fully stocked and presentable through smooth inventory processes.
• Collaborate with department leads on product journeys and launch monthly initiatives.
• Leverage reporting tools for optimal commercial decisions and accurate digital order fulfillment.

Athlete Experience Focus

• Equip teams to deliver the highest-quality athlete experiences aligned with Nike's Purpose.
• Drive team engagement in Nike Community Ambassador activities.
• Partner on hiring, onboarding, and store scheduling with senior leadership.
• Cultivate a positive Nike culture through collaborative efforts.

Consumer Experience Focus

• Lead by example in sales floor service, bringing the consumer journey to life.
• Train teams on brand knowledge, consumer service, and digital enablers.
• Complete targeted training and share insights with athlete services.
• Utilize data analytics for continuous improvement in partnership with leadership.

Across all areas, you'll solve problems proactively, maintain compliance with Nike standards, and act as a brand ambassador.

Qualifications & Requirements

To thrive as a Floor Manager (Coach) at Nike York, bring the following:

• Four years of customer service and/or retail experience, with at least one year in a Floor Manager role.
• Proven ability to coach, develop, and motivate strong teams.
• Exceptional communication skills, innovative leadership, and brand ambassadorship.
• Demonstrated expertise in product sales techniques.
• Flexibility for retail hours, including evenings, weekends, and holidays (40 hours weekly).

No relocation assistance is available, so local candidates or those able to commute to York are preferred.

Benefits & Perks

Nike offers one of the industry's most competitive packages to reward your contributions:

• Top-tier compensation with quarterly performance-based bonuses.
• Generous online and in-store employee discounts.
• A brand-new Nike outfit to wear on the sales floor with your team.
• Supportive environment valuing Diversity, Equity & Inclusion (DEI).
• Comprehensive benefits supporting work-life balance and professional growth.

Career Growth

At Nike, this role is a launchpad for retail leadership careers. Coaches gain hands-on experience in sales, operations, and team management, positioning them for advancement to senior store leadership or corporate opportunities. Nike's global network provides training, mentorship, and exposure to cutting-edge retail tech, ensuring your skills evolve with the industry. Many Floor Managers progress to multi-unit oversight or specialized roles in digital retail and merchandising.

Why Join Us

Joining Nike York means becoming part of a iconic brand that shapes culture and performance worldwide. You'll work in a high-energy store delivering premium experiences to athletes and consumers, surrounded by a team that champions innovation, inclusivity, and excellence. With Nike's focus on sustainability, community impact, and employee development, this role offers purpose-driven work in the heart of York's vibrant retail scene. Estimated salary range: £32,000 - £42,000 annually, reflecting UK retail leadership benchmarks with upside potential.

Role FAQs

What is the work schedule like?

This full-time role requires 40 hours per week, with shifts including days, evenings, weekends, and holidays based on store needs.

Is relocation support provided?

No, relocation is not available for this vacancy.

What specialization will I focus on?

You'll specialize in Commercial, Athlete Experience, or Consumer Experience but support all areas cross-functionally.

How do I apply?

Apply online now—Nike York is waiting for you!

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