Description

At Frasers Group Financial Services we are constantly evolving & transforming, and we are now recruiting for an exciting opportunity for a Credit Risk Manager – Collections. The successful candidate will be required to manage the development, delivery and optimisation of arrears management strategies, that meets FGFS’s objectives for supporting customers and maintaining compliance with regulations and own policies.

As a Credit Risk Manager you will be responsible for:

• Managing and delivering effective arrears management strategies that optimise commercial performance and support our customers
• Managing the performance and unlocking the potential of your team
• Managing and monitoring adherence to all governance, risk, and compliance standards, ensuring strategies deliver the best outcomes for customers and the business
• Developing strategic relationships internally and externally that add value to the business

Qualifications

• Experience of working within the financial services sector
• Experience of managing credit risk/collections strategies
• Extensive experience of working and delivering in a regulated environment
• Excellent working knowledge of financial standards and guidelines – e.g. FCA, Consumer Duty, Data Protection
• Experience of managing and developing the performance of others, either through coaching or line management
• Ability to plan and prioritise effectively to meet changing deadlines and demands
• Ability to interpret data and information to highlight opportunities and minimise risk
• Experience of risk management
• Excellent communication and engagement skills
• Proven track record in effective facilitation and communication at multiple levels
• Commercially astute
• Ability to engage and influence stakeholders at an appropriate level
• Experience of programming languages such as SQL or SAS
• Analytical and pragmatic in approach to problem solving and maximising opportunities
• Ability to manage conflict and knows when to escalate

Additional Info

As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.
Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME
Frasers Group Financial Services is the next chapter of elevation for the Frasers Group. We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.

Why join us?

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:

Think without limits - Think fast, think fearlessly, and take the team with you
Own it and back yourself - Own the basics, own your role and own the results
Be relevant - Relevant to our people, our partners and the planet