About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the largest lodging franchisors worldwide, with over 7,400 hotels representing more than 625,000 rooms across 45 countries and territories. As a leader in midscale and extended stay segments and a challenger in upscale, Choice Hotels offers a diverse portfolio of 22 brands, including familiar names like Comfort Inn, Quality Inn, Radisson, Radisson Blu, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. This variety enables Choice Hotels to meet travelers' needs for every occasion, from economy stays to full-service upper upscale properties. The award-winning Choice Privileges loyalty program and co-brand credit card enhance member experiences with fast reward nights and personalized perks. At the heart of Choice Hotels' success are its Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity, fostering Loyalty, Growth, and the Hospitality Spirit.

Role Overview

The Front Desk Agent position at the Radisson Hotel Seattle Airport, located just across from Seattle-Tacoma International Airport (SEA), is perfect for an energetic, fast-paced individual seeking variety in their workday. As a part-time role, you'll be the face of the hotel, managing guest check-ins and check-outs while elevating the overall guest experience. Answer questions about the hotel and local Seattle attractions, process transactions, and create an unending energetic environment. This role embodies Choice Hotels' commitment to exceptional service, with opportunities to upsell services, chauffer guests in the company van, and ensure seamless stays. No two days are the same in this dynamic hospitality position.

Key Responsibilities

Front Desk Agents at Choice Hotels play a pivotal role in guest satisfaction and hotel operations. Key duties include greeting and engaging all guests, taking personal action to meet their needs, and reviewing reservations to plan accommodations. You'll process financial transactions, handle special billing, and stay current on local events and hotel activities. Manage guest concerns diligently, field all incoming calls, and communicate effectively across departments for a seamless experience. Drive revenues through the 'Everyone Sells' vision by upselling rooms and services. Additional tasks involve chauffeuring guests locally using the company van, preparing daily logs, and assisting supervisors as needed while maintaining patron confidentiality.

Guest Interaction and Service Excellence

From the moment guests arrive, you'll create a welcoming atmosphere, embodying Choice Hotels' values to inspire loyalty and the hospitality spirit.

Qualifications & Requirements

To thrive as a Front Desk Agent, candidates need self-confidence, strong computer skills, and ideally 1-2 years of experience in hotel, retail, or customer-focused environments. Opera PMS experience is beneficial but not required. Essential qualifications include strong verbal, written, and interpersonal skills, meticulous attention to detail, and a commitment to exceptional service in all situations. Maintain a positive, professional attitude, adhere to hotel policies, and work a flexible schedule including holidays and weekends. Reliable transportation is mandatory.

Physical Requirements

The role demands physical stamina: occasional lifting up to 50 pounds, standing for eight-hour shifts, exerting well-paced mobility, and abilities to squat, bend, kneel, twist, pull, and push up to 70 pounds. 100% hearing accuracy with correction is required.

Benefits & Perks

Choice Hotels values its team members with a competitive package. Enjoy an hourly wage of $20.74, commission on upsells paid bi-weekly, employee discounts on thousands of hotels across brands like Comfort Inn, Quality Inn, and Radisson, a 401k retirement program, free parking, generous vacation, 8 paid holidays, and excellent benefits for full-time employees. These perks support work-life balance and long-term financial wellness in the hospitality industry.

Career Growth

Choice Hotels invests in employee development, offering pathways from Front Desk Agent to supervisory roles and beyond. With a global portfolio and emphasis on cultural values, you'll gain skills in customer service, operations, and revenue management transferable across brands like Quality Inn and Radisson. Internal training, mentorship, and the dynamic environment at Radisson Hotel Seattle Airport position you for advancement in the thriving hospitality sector.

Why Join Choice Hotels

Joining Choice Hotels means being part of a premium hospitality leader that prioritizes integrity, curiosity, and bold service. Work at the convenient Radisson Hotel Seattle Airport, contribute to guest memories, and benefit from comprehensive perks including hotel employee discounts worldwide. In Seattle's vibrant market, you'll enjoy a supportive team, varied responsibilities, and opportunities to grow within an equal opportunity employer committed to diversity and inclusion, uninfluenced by protected characteristics.

Role FAQs

Is this a full-time or part-time position?

This is a part-time Front Desk Agent role with flexible scheduling.

What is the pay rate?

Starting hourly wage is $20.74, plus bi-weekly commissions on upsells.

Are hotel discounts available?

Yes, significant discounts on thousands of Choice Hotels, including Comfort Inn, Quality Inn, and Radisson properties.

Is experience required?

1-2 years preferred in customer service, but training provided.

What shifts will I work?

Flexible, including holidays and weekends to support 24/7 operations.

Is reliable transportation needed?

Yes, due to the airport location and chauffeuring duties.