About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world's largest lodging franchisors, boasting over 7,400 hotels and more than 625,000 rooms across 45 countries. As a leader in midscale, extended stay, and upscale segments, Choice Hotels offers a diverse portfolio of 22 brands, including beloved names like Comfort Inn, Quality Inn, Radisson, Radisson Blu, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. This extensive network meets every traveler's needs, from economy stays to full-service upscale properties, while delivering exceptional value to franchise owners and shareholders.

The award-winning Choice Privileges loyalty program and co-brand credit card enhance guest experiences with fast reward nights and personalized perks. At Choice Hotels, cultural values—Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity—drive success, fostering loyalty, growth, and the true hospitality spirit. Managed hotels like Radisson Blu exemplify premium service, making Choice Hotels a powerhouse in the global hospitality industry.

Role Overview

The Front Office Representative position at Choice Hotels in Bloomington, Minnesota, is the welcoming face of our properties, ensuring seamless guest arrivals and departures in a fast-paced environment. This role demands a passion for superior guest service, achieving 100% satisfaction through genuine hospitality. Whether handling check-ins, reservations, or guest inquiries at brands like Comfort Inn, Quality Inn, or Radisson, you'll create memorable Radisson experiences that exceed expectations.

Associates embody 'Yes I Can!' service, using personal attention, empathy, and teamwork to resolve issues swiftly. This full-time role involves flexible shifts—mornings, afternoons, nights, and weekends—to support our 24/7 operations, providing the perfect entry into a dynamic hospitality career with Choice Hotels.

Key Responsibilities

Front Office Representatives at Choice Hotels manage a variety of guest-facing tasks with precision and enthusiasm:

• Greet guests warmly, process hotel registrations, check-ins, and departures for a seamless experience.
• Handle all guest compliments, comments, and challenges promptly, logging resolutions in the 'Make it Right' system.
• Upsell accommodations, promote hotel amenities, food & beverage outlets, and the Choice Privileges loyalty program.
• Manage reservations per yield management practices, process payments, and ensure data privacy compliance.
• Coordinate with departments for special requests, prepare end-of-shift summaries, and maintain communication logs.
• Field calls, record billing instructions, and maintain cash banks while upholding confidentiality.

Guest Satisfaction Focus

Every interaction prioritizes 100% guest satisfaction, demonstrating genuine hospitality by listening empathetically, apologizing sincerely, solving problems, and following through. Notice dissatisfied guests proactively and apply best judgment for resolutions.

Qualifications & Requirements

To thrive as a Front Office Representative, candidates need:

• Strong customer service experience (hotel background preferred).
• Excellent communication skills and a positive, professional attitude.
• Solid computer skills; Opera experience a plus.
• Physical ability to stand, stoop, bend for entire shifts, and lift/push up to 30 pounds.
• Flexible availability for all shifts, including nights and weekends.
• Strong team spirit and commitment to Choice's cultural values.

This at-will position supports our drug-free, equal opportunity workplace, with no regard to protected classes.

Benefits & Perks

Choice Hotels rewards associates with competitive perks tailored to hospitality professionals:

• Exclusive hotel employee discounts across Comfort Inn, Quality Inn, Radisson, and 7,400+ properties worldwide.
• Flexible scheduling in a 24/7 environment for work-life balance.
• Opportunities for internal mobility and professional development.
• Team-focused culture emphasizing integrity, curiosity, and bold service.
• Comprehensive equal opportunity policies and a hospitable atmosphere.

Career Growth

Choice Hotels invests in talent, offering clear paths from front office roles to management across midscale and upscale brands. Gain hands-on experience in guest service, operations, and revenue management, building skills for advancement in the thriving hotel industry. With a global footprint and innovative loyalty programs, your career at Choice Hotels promises growth, stability, and endless opportunities to inspire loyalty and hospitality excellence.

Why Join Choice Hotels

Joining Choice Hotels means becoming part of a challenger brand that's redefining hospitality. Work with iconic brands like Comfort Inn for reliable stays, Quality Inn for value-driven comfort, and Radisson for upscale sophistication. Enjoy the perks of a large franchisor—stability, discounts, and a supportive culture—while contributing to guest memories in Bloomington, Minnesota. Our commitment to genuine hospitality and cultural values ensures you're not just employed, but empowered to thrive.

Role FAQs

What is the work schedule like?

Flexible, including mornings, afternoons, nights, and weekends to cover 24/7 hotel operations.

Is hotel experience required?

Preferred but not mandatory; strong customer service skills are essential.

What physical demands are there?

Standing for entire shifts, bending, and lifting up to 30 pounds.

Are there employee discounts?

Yes, significant discounts at Choice Hotels brands like Radisson and Comfort Inn.

Is this a full-time role?

Yes, full-time with opportunities for career progression.