About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world's largest lodging franchisors, boasting over 7,400 hotels and more than 625,000 rooms across 45 countries. As a leader in midscale, extended stay, and upscale segments, Choice Hotels offers a diverse portfolio of 22 brands, including beloved names like Comfort Inn, Quality Inn, Radisson, Radisson Blu, and Country Inn & Suites by Radisson. This extensive network caters to every traveler's needs, from economy stays to full-service upper upscale properties. The award-winning Choice Privileges loyalty program enhances guest experiences with fast rewards and personalized perks. At Choice Hotels, our cultural values—Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity—drive loyalty, growth, and the true hospitality spirit. Our managed hotels, such as the stylish Radisson Blu Mall of America, exemplify premium service in dynamic locations.

Role Overview

The Front Office Representative position at the Radisson Blu Mall of America in Bloomington, Minnesota, is your gateway to an exciting career in upscale hospitality. This fast-paced role demands delivering superior guest service to ensure 100% satisfaction in a unique, design-forward environment. Connected directly to the world-famous Mall of America, this upper upscale hotel features 500 stylish guest rooms, expansive meeting spaces, and a 'Yes I Can!' attitude. As a Front Office Representative, you'll create seamless arrivals and departures, handle transactions, and embody genuine hospitality. With an hourly wage of $18.00, flexible scheduling, and standout benefits, this is more than a job—it's a chance to thrive in a premium hotel setting with Choice Hotels.

Key Responsibilities

Front Office Representatives are the face of the hotel, managing high-volume guest interactions with poise and efficiency. Core duties include receiving and processing incoming guests, ensuring delightful check-ins and check-outs. You'll greet guests warmly, process registrations, and handle transactions while staying informed on accommodations, services, and local attractions like the Mall of America. Addressing compliments, complaints, and challenges promptly is essential—recording resolutions in the 'Make it Right' log and collaborating with departments for special requests. Prepare end-of-shift summaries, review communication logs, and promote upsells for rooms, amenities, food & beverage, and the Choice Privileges loyalty program. Manage reservations per yield management practices, process credits securely, field calls, and maintain cash banks. Above all, deliver the Radisson experience through personal attention, empathy, and teamwork to exceed expectations.

Guest Service Excellence

Listen actively, apologize with empathy, solve problems, and follow through. Notice dissatisfaction early and apply 100% Guest Satisfaction protocols when needed.

Qualifications & Requirements

The ideal candidate brings at least one year of hotel front desk experience, customer service background, or hospitality roles. Proficiency in the Opera system is preferred, alongside strong verbal, written, and interpersonal skills. Success requires working independently or in teams, meticulous attention to detail, and a positive, professional attitude in all situations. Commitment to exceptional guest service, adherence to hotel policies, and flexibility for holidays and weekends are non-negotiable. If you thrive in fast-paced upscale environments and embody Choice Hotels' cultural values, this role is for you.

Benefits & Perks

Choice Hotels rewards its team with competitive perks starting day one. Enjoy an $18.00 hourly wage, employee discounts on thousands of hotels across brands like Comfort Inn, Quality Inn, and Radisson, complimentary meals in the associate cafeteria during shifts, and free parking. After 30 days, access the 401(k) Retirement Plan and Employee Assistance Program. At 90 days, gain paid vacation, sick time, 8 paid holidays, and bereavement leave. After one year, floating holidays add even more flexibility. These benefits underscore Choice Hotels' investment in your well-being and career.

Career Growth

Choice Hotels fosters professional development in a supportive environment. Front Office Representatives often advance to supervisory roles, guest services management, or across our diverse brands. Training programs, internal mobility, and exposure to upscale properties like Radisson Blu prepare you for leadership. With a global footprint, opportunities span midscale leaders like Quality Inn and Comfort Inn to premium Radisson experiences. Grow your hospitality career with a company that values bold ideas and integrity.

Why Join Choice Hotels

Joining Choice Hotels means aligning with a hospitality powerhouse that prioritizes employee success. Work at the iconic Radisson Blu Mall of America, surrounded by excitement and innovation. Benefit from hotel employee discounts for personal travel, a vibrant team culture, and the chance to inspire loyalty daily. Choice Hotels offers stability, growth, and the joy of genuine hospitality—perfect for passionate professionals seeking premium opportunities in Bloomington, Minnesota.

Role FAQs

What is the pay for this position?

The role offers $18.00 per hour, with comprehensive benefits enhancing total compensation.

Is hotel experience required?

Yes, a minimum of one year in hotel front desk, other hotel roles, or customer service is ideal.

What shifts will I work?

Flexible scheduling includes evenings, weekends, and holidays to meet hotel needs.

Are there advancement opportunities?

Absolutely—Choice Hotels supports career progression through training and internal promotions.

What brands can I get discounts on?

Discounts apply to thousands of Choice Hotels properties, including Comfort Inn, Quality Inn, and Radisson brands worldwide.