About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world's largest lodging franchisors, boasting over 7,400 hotels and more than 625,000 rooms across 45 countries and territories. As a leader in midscale, extended stay, and upscale segments, Choice Hotels offers a diverse portfolio of 22 brands, including beloved names like Comfort Inn, Quality Inn, Radisson, Radisson Blu, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. This extensive network ensures travelers find the perfect stay for every occasion, from economy to full-service upper upscale properties.

The company's award-winning Choice Privileges loyalty program and co-brand credit card options deliver fast rewards, personalized perks, and unmatched value for members. At Choice Hotels, cultural values such as welcoming and respecting everyone, being bold, quick, curious, and showing integrity drive success, fostering loyalty, growth, and the true hospitality spirit. Managed hotels like Radisson Blu exemplify premium service, making Choice Hotels a powerhouse in the global hospitality industry.

Role Overview

The Front Office Representative position at Choice Hotels in Chicago, Illinois, is the welcoming face of our properties, delivering superior guest service in a fast-paced hotel environment. With an hourly rate of $21.00, this role ensures 100% guest satisfaction through seamless arrivals, departures, and personalized experiences. Whether handling registrations, reservations, or guest challenges, you'll embody the Radisson experience and Choice's commitment to genuine hospitality.

This full-time position demands energy, professionalism, and a passion for service, operating in our 24/7 hotel operations. You'll interact with diverse guests, promote amenities, and contribute to a hospitable atmosphere across brands like Comfort Inn and Quality Inn.

Key Responsibilities

As a Front Office Representative, your daily duties are pivotal to guest delight:

• Receive and process incoming guests, ensuring delightful arrivals and departures.
• Greet guests, manage hotel registrations, transactions, and special billing instructions.
• Handle compliments, comments, and challenges promptly, logging resolutions in the 'Make it Right' system.
• Upsell accommodations, promote food & beverage outlets, hotel services, and the Choice Privileges loyalty program.
• Process reservations per yield management practices and field all internal/external calls.
• Prepare end-of-shift summaries, update communication logs, and collaborate with departments for guest requests.
• Maintain cash banks, confidentiality, and data privacy standards while delivering 'Yes I Can!' hospitality.

Qualifications & Requirements

To thrive as a Front Office Representative at Choice Hotels, candidates need:

• Strong customer service experience (required).
• Previous hotel experience preferred, with Opera system knowledge a plus.
• Excellent communication skills and a positive, professional attitude.
• Solid computer skills and ability to push/pull up to 30 lbs, stand, stoop, or bend for entire shifts.
• Flexible availability for mornings, afternoons, nights, and weekends in a 24/7 operation.
• Strong team spirit, empathy in resolutions, and commitment to 100% guest satisfaction.

Physical demands include lifting up to 20 pounds. Employment is at-will, with equal opportunity practices.

Benefits & Perks

Choice Hotels rewards its team with competitive compensation and perks tailored to hospitality professionals:

• $21.00 per hour base pay.
• Exclusive hotel employee discounts at Choice brands like Comfort Inn, Quality Inn, Radisson, and more worldwide.
• Flexible scheduling to fit your lifestyle in a dynamic 24/7 environment.
• Teamwork-focused culture promoting growth, integrity, and bold innovation.
• Access to Choice Privileges perks and loyalty program benefits for personal travel.
• Comprehensive training for genuine hospitality and career advancement.

Career Growth

Choice Hotels invests in your future with robust development opportunities. Start as a Front Office Representative and advance to supervisory roles, management, or across our 22-brand portfolio. Our emphasis on cultural values like being curious and quick opens doors to upscale properties like Radisson Blu. With thousands of hotels globally, internal mobility and promotions are common, supported by training in yield management, guest service excellence, and leadership.

Why Join Choice Hotels

Joining Choice Hotels means thriving in a challenger brand that's redefining hospitality. Work in Chicago's vibrant scene, serving travelers at premium locations like Radisson. Enjoy a supportive team, employee discounts for Comfort Inn getaways or Quality Inn stays, and the pride of delivering the hospitality spirit. Our commitment to diversity, equity, and inclusion ensures a welcoming workplace for all, driving loyalty and growth daily.

Role FAQs

What is the pay for this role?

The position offers $21.00 per hour.

Is hotel experience required?

Strong customer service is required; hotel experience is preferred.

What shifts will I work?

Flexible schedules including mornings, afternoons, nights, and weekends in 24/7 operations.

Are there employee discounts?

Yes, significant discounts at Choice Hotels brands like Radisson, Comfort Inn, and Quality Inn.

Is this a full-time position?

Yes, full-time with potential shift adjustments based on business needs.

This role at Choice Hotels in Chicago offers a premium entry into hospitality—apply now to inspire loyalty and growth!