About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs hundreds of thousands of passionate individuals dedicated to delivering high-quality products and exceptional customer experiences. In Russia, PepsiCo has a strong presence with manufacturing plants like the Lebedyan facility, which plays a critical role in producing beverages and snacks for the local and regional markets. Joining PepsiCo means becoming part of a global powerhouse committed to sustainable growth, innovation, and community impact.

Role Overview

The Full Cycle Sales Customer Supervisor position at PepsiCo's Lebedyan Plant in Russia is a pivotal role in managing end-to-end client relationships and sales operations. This full-time position reports to customer and sales leadership, focusing on seamless logistics, contract adherence, and service excellence. You'll serve as the primary point of contact for key clients, ensuring operational efficiency from order placement to delivery and beyond. With a standard 5/2 schedule from 09:00 to 18:00, this role offers stability and the chance to contribute to PepsiCo's market leadership in the food and beverage sector.

Why This Role Matters

In this supervisor role, you'll bridge sales, supply chain, and client teams to optimize performance metrics like CSL (Customer Service Level), OTIF (On-Time In-Full), and client satisfaction. It's ideal for professionals with supply chain or sales experience seeking to advance in a structured, high-impact environment.

Key Responsibilities

As Full Cycle Sales Customer Supervisor, your day-to-day will involve multifaceted tasks to drive operational success:

• Coordinate and resolve operational queries across full-cycle sales, including orders, contract terms, data reconciliations, and document management.
• Lead problem-solving in unique scenarios affecting order fulfillment and delivery to maintain logistics quality.
• Oversee client-company agreement compliance and AEP (Account Execution Plan) timelines.
• Conduct regular service level analyses, risk mitigation, and report generation for select clients.
• Collaborate on logistics terms like delivery schedules and minimum order quantities.
• Act as the single point of contact for client documentation and provide timely data to sales teams.
• Manage accounts receivable, including client meetings, memos, and offset documentation.
• Track KPIs such as CSL, OTIF, and satisfaction, escalating deviations to leaders.
• Build strong client partnerships for daily logistics challenges and support sales activities.
• Apply Lean Performance (LP) methodology for process improvements and ensure SLA compliance.

Qualifications & Requirements

To succeed in this role at PepsiCo Lebedyan Plant, candidates should meet these criteria:

• Higher education degree in a relevant field.
• At least 3 years of experience in Sales, Sales Development, Supply Chain Management, or Customer Service.
• Confident user of MS Office and ERP systems.
• Strong teamworking abilities, communication skills, and problem-solving prowess.
• Proficiency in handling large data volumes.
• Willingness to complete training and qualification tests for corporate systems.

PepsiCo values candidates who thrive in cross-functional environments and are eager to implement continuous improvements using LP tools.

Benefits & Perks

PepsiCo offers competitive benefits tailored to support your professional and personal life:

• Formal employment with ООО PepsiCo Holdings, including full social protections.
• Flexible 5/2 work schedule (09:00-18:00) for work-life balance.
• Comprehensive onboarding, training, and access to global learning resources.
• Opportunities for career progression within PepsiCo's vast network.
• Dynamic workplace fostering collaboration across sales, supply chain, finance, and more.
• Focus on employee well-being through performance management and recognition programs.

Career Growth

At PepsiCo, this supervisor role is a launchpad for leadership in customer operations and supply chain. High performers advance to senior client management, regional sales leadership, or strategic roles in global supply chain functions. With structured development paths, mentorship, and exposure to international projects, you'll build a rewarding career. PepsiCo invests in talent through certifications, LP expertise, and cross-departmental rotations.

Why Join Us

Choose PepsiCo Lebedyan Plant for its blend of local impact and global reach. Work on cutting-edge operations in Russia's food and beverage industry, contribute to beloved brands, and grow with a company prioritizing innovation and sustainability. Enjoy a supportive culture, competitive estimated salary (around $45,000-$65,000 USD yearly equivalent based on market rates), and the pride of delivering excellence to key clients.

Role FAQs

Q: What is the work schedule?
A: 5/2 from 09:00 to 18:00, providing predictability and balance.

Q: Is prior ERP experience required?
A: Yes, confident use of ERP systems and MS Office is essential.

Q: What KPIs will I track?
A: Key metrics include CSL, OTIF, client satisfaction, and service risks.

Q: Are there growth opportunities?
A: Absolutely, with training, LP implementation, and paths to senior roles.

Q: How does this role support sales?
A: By ensuring flawless logistics, documentation, and client partnerships to boost sales performance.