Job Description Summary

As an Area Service Manager (Czech and Slovakia), you’ll manage all service activities in the assigned geography. These activities contribute to maintain, repair and refurbish sold or existing products by Field Service Engineers that will be reporting directly to you.

In this role, you'll be responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline

Job location: Czech Republic or Slovakia

Job Description

As the Area Service Manager for the Czech Republic and Slovakia, you will be responsible for leading and developing a high-performing service team to ensure exceptional customer satisfaction and operational excellence across the region. You will drive service delivery, manage financial performance, and foster strong relationships with healthcare providers.

Responsibilities:

• Leading, mentoring, and developing a team of Field Service Engineers and technicians within the Czech Republic and Slovakia, fostering a culture of continuous improvement and customer-centricity.

• Oversee the end-to-end service delivery process, including installation, maintenance, troubleshooting, and repair of GE HealthCare equipment, ensuring compliance with company standards and regulatory requirements.

• Managing the service P&L for the assigned area, including budget planning, cost control, revenue generation, and achievement of financial targets.

• Developing and implementing strategic service plans to optimize resource utilization, improving service efficiency, and enhancing customer satisfaction scores.

• Building and maintaining strong relationships with key customers, understanding their needs and ensuring that GE HealthCare service solutions meet and exceed their expectations.

• Collaborating closely with sales, marketing, and commercial teams to identify new service opportunities and support the overall business growth strategy.

• Ensuring timely and accurate reporting of service activities, performance metrics, and customer feedback.

• Driving adherence to GE HealthCare's quality management system, environmental health and safety (EHS) policies, and local regulations.

• Identifying and implementing best practices in service operations, leveraging technology and process improvements to enhance productivity and service quality.

Requirements:

• Bachelor's degree in Engineering, Business Administration, or a related technical field. A Master's degree is a plus.

• Experience in service management, operations, or a leadership role within the medical device or healthcare technology industry.

• Proven track record of managing and developing technical service teams.

• Strong financial acumen with experience in P&L management and budget control.

• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport with diverse stakeholders.

• Demonstrated ability to drive customer satisfaction and build strong customer relationships.

• Strategic thinking with the ability to develop and execute service strategies.

• Fluency in Czech or Slovak, and English (both written and verbal) is essential.

• Proficiency in Microsoft Office Suite and experience with CRM/ERP systems.

• Ability to travel frequently within the Czech Republic and Slovakia as required.

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