Job Description Summary

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader.

This role requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to be willing to work in the Philadelphia Metro Area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities: 

• Evaluate complex, customer biomedical equipment issues, implement appropriate repairs; perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations.  

• Follow as well as guide others as needed regarding appropriate GE policies, procedures, hospital protocol and complete necessary documentation

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.  Implement GEHC / customer facility contract, supporting business goals / objectives

• Lead, instruct and assist technicians on basic and complex repairs /resolution.   Work as a member of local team to provide efficient service delivery to all accounts within assigned area.   Share on-call / pager responsibility. 

• Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory.

• Manage vendor’s service delivery processes in compliance with GEHC policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.

• May perform role of Site Leader – direct activities of fellow Biomedical Technicians assigned to site and engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity.

• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements. 

• Perform other related duties as assigned.

Required Qualifications: 

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• One year of experience performing troubleshooting and planned maintenance on basic electronic, electromechanical or medical equipment following current standards, code and procedures to ensure safe and effective operation of those devices. 

• Desired experience is a strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.

• Previous experience interpreting schematic diagrams to perform effective repair and planned maintenance on basic biomedical or electronic equipment.

• Proficiency in completing electronic documentation using PDA and computer skills.

• Previous experience developing and maintaining good customer relations. 

• Valid driver’s license and ability to maintain license.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Willingness and ability to work nights, weekends, and afterhours.  In addition, this role will be required to participate in an on-call rotation for emergency service.

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Preferred Qualifications:

• Certified Biomedical Electronics Technician (CBET) desired.

• Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.

• Previous experience in a hospital setting.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization.  Relates well to people at all levels.  

• Applies specialist and detailed technical expertise.  Develops job knowledge and expertise through continual professional development.  Shares expertise and knowledge with others.  Uses technology to achieve work objectives.  Demonstrates an understanding of different organizational departments and functions. 

• Focuses on customer needs and satisfaction.  Sets high standards for quality and quantity.  

• Monitors and maintains quality and productivity.  Works in a systematic, methodical and orderly way.  

• Consistently achieves project goals. Takes responsibility for actions, projects and people.  Takes initiative, acts with confidence and works under own direction.  

• Works productively in a pressurized environment.  Keeps emotions under control during difficult situations.  Balances the demands of a work life and a personal life.  Maintains a positive outlook at work.  Handles criticism well and learns from it. 

• Demonstrates an interest in and understanding of others.  Adapts to the team and builds team spirit.  Listens, consults others and communicates proactively.  Supports and cares for others.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $71,280.00-$106,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.