Job Description Summary

This role provides leadership and oversight for service delivery and customer satisfaction across assigned regions or accounts. Responsibilities include planning and executing maintenance and service activities, managing personnel, and ensuring compliance with contractual obligations and regulatory standards. The position serves as the primary customer interface, driving Service Excellence and operational efficiency while maintaining technical expertise in medical equipment service and support.

Job Description

Roles and Responsibilities

• Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns and service requests.

• Establish and maintain strong customer relationships through ongoing technical and business support.

• Hire, develop, and manage a clinical service team, including staffing decisions, performance development, and coaching.

• Prioritize service activities, assign personnel, and monitor commitments to meet contractual obligations.

• Function as Site Leader for assigned accounts, ensuring service quality through frequent contact and formal reviews.

• Share on-call responsibilities and manage service escalation as needed.

• Track and analyze financial performance metrics; manage approved parts inventory and vendor service delivery processes.

• Ensure compliance with GE HealthCare Quality Manual, Quality Management System, and applicable regulatory requirements.

• Complete all planned Quality and Compliance training within deadlines; report any quality or compliance concerns immediately.

• Maintain technical knowledge of medical equipment standards; provide instruction to hospital personnel on equipment operation and repair.

• Ensure accurate and timely documentation of work orders, service reports, PM activities, and expense reports.

• Conduct monthly site safety inspections and ensure all test equipment is calibrated on time.

• Effectively communicate and collaborate with teammates and colleagues.

Required Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment;

• Minimum of 4 years as a Biomedical Technician with at least 3-4 years of progressive team leadership experience.Proven experience in customer service environments and managing financial/administrative requirements.Strong oral and written communication skills; ability to explain technical issues clearly.

• Proficiency with electronic documentation tools and Microsoft Office.Valid driver’s license and willingness to travel outside assigned region.

Desired Characteristics

• Demonstrated ability to analyze and resolve problems.

• Strong project management skills and ability to execute programs.

• Ability to lead teams, build consensus, and handle sensitive issues.

• Knowledge of best practices and awareness of market competition.

• Commitment to GE HealthCare behaviors: humility, transparency, focus, ownership, and integrity.

• Customer Management Skills

Additional Information

• Compensation (U.S. only): Salary based on experience, plus potential performance-based incentives (cash bonuses and/or long-term incentives).

• Benefits: Comprehensive package including medical, dental, vision, paid time off, 401(k) with company match, life and disability insurance, tuition reimbursement.

• Legal Note: We will not sponsor individuals for employment visas, now or in the future, for this job opening.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.