Job Description Summary

The role is responsible for providing formal technical and clinical training to customers that have purchased GE HealthCare MRI products. Responsibilities include on-going post-sale customer support, on-site clinical visits for education sessions. Responsibilities will include also product demonstrations during pre-sale activities and congresses.

Job Description

Key responsibilities include:

• Provide technical and clinical information to customer by demonstrating the full range of MRI product features and benefits.
• Develop, coordinate and deliver product training to customers on software and applications of the GE HealthCare MRI portfolio of scanners and post-processing workstation.
• Monitor and control customer satisfaction through continuing education trainings, optimization of the performances of the GE HealthCare equipment utilized by users.
• Support trade shows and professional conferences by performing GE HealthCare product demonstration and workstation promotion as well as customer training.
• Use product knowledge to assist commercial and marketing teams in developing sales tools.
• Provide post-training reports, regular feedback on customer satisfaction and needs to the internal Sales and Service organization.

Required Qualifications:

• Qualified radiographer or  Master’s Degree in Radiography / Medical Physics / Biomedical Engineer or related with experience working clinically within MRI
• Easy to establish relationship with people, open and flexible to work outside of the office
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated and proactive, with a keen ability to identify opportunities for improvement and take decisive action to enhance processes and outcomes
• Team oriented with a customer satisfaction mindset
• Ability to multi-task effectively and manage multiple priorities at one time
• Strong presentation skills (public speaking and lecture experience desired)
• Proficiency in effective communication using the local language
• Willingness to travel extensively within your specified geographic region and be present at customer sites for 70-80% of the working time (on average annually)
• Valid driving license
• Required languages: Czech or Slovak AND English
• Computer skills

Preferred Qualifications:

• Technical background on GE HealthCare technology physics, medical etc. Basic clinical/medical background is also requested.
• Three or more years of demonstrated clinical scanning skills in MRI modality

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Additional Information