Job Description Summary

As the Engineering Manager Customer Care you will be leading the Customer Care team consisting of project management, hardware, and software professionals. Additionally, this position also includes people leadership responsibility for the R&D Test team.

As the team lead, you will be responsible for developing the strategy in the areas of responsibility. You will work in cross functional teams with engineering, quality assurance, sourcing, product managers and program managers.

The main responsibility of the Customer Care Team is to support our Installed Base securing the best possible customer experience. The Customer Care Team also holds the Product Quality Champion role. The Customer Care Team is responsible for securing the service strategy for new product introductions.

The R&D Test Team works as an integral part of the development teams, and is an active part in securing the best possible user experience and product behaved throughout the development phase and all the way to product release.

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Provide functional and people leadership for both the Customer Care Team and the R&D Test Team, including recruitment, talent development, and mentoring.
• Develop and execute strategic plans within your areas of responsibility. This includes:
  - Ensuring service representation and involvement in program milestones.
  - Supporting the existing Installed Base.
  - Managing Design Transfers and Field Modification Instructions (FMIs).
  - Following up on Cardiovascular Ultrasound (CVUS) Customer Satisfaction Opportunities (CSOs) matters internally and with regional teams.
  - Securing adequate test capacity for all R&D activities.
  - Continuously improving the quality and effectiveness of testing activities.
• Drive customer satisfaction by supporting and resolving customer escalations, and by proactively leading quality improvements through the Product Quality Champion role.
• Ensure timely follow-up and execution of investigations and Corrective and Preventive Actions (CAPAs).

Required Qualifications

• Bachelor’s Degree in Engineering, or equivalent knowledge or experience.
• Relevant work experience in a related field.
• Direct or indirect people leadership experience.

Desired Characteristics

• Master or PhD in Engineering, or equivalent knowledge or experience
• Industrial experience.
• Proven ability to work cross-functionally and cross-culturally. Ability to work efficiently in a matrix organization.
• Demonstrated project leadership and people management skills.
• Proven mentoring and coaching abilities; demonstrated ability to develop, motivate & inspire others.
• Have the technology, business and process knowledge to lead a team of very competent technologists.
• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes.
• Demonstrated problem-solving and leadership skills
• B1 level of Norwegian language

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information