Job Description Summary

Job Description

Field Engineer 2

Company:** GE Precision Healthcare LLC

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Job Summary

The Field Engineer 2 will be responsible for the installation, maintenance, and repair of GE Precision Healthcare equipment at customer sites, ensuring optimal performance and high levels of customer satisfaction.

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Responsibilities

* Perform installation, calibration, and preventative maintenance on a wide range of GE Precision Healthcare equipment, including but not limited to diagnostic imaging systems (MRI, CT, X-ray), ultrasound machines, and patient monitoring devices.
* Diagnose and troubleshoot complex technical issues on-site, utilizing schematics, service manuals, and diagnostic tools to identify root causes and implement effective solutions.
* Execute emergency repairs promptly to minimize downtime for healthcare providers and ensure continuous patient care.
* Provide comprehensive technical support and training to customer staff on the proper operation and basic maintenance of GE equipment.
* Manage a territory and schedule service calls efficiently to meet established service level agreements and customer expectations.
* Maintain accurate and timely service records, documentation, and reports using company-provided software.
* Adhere to all company safety protocols, quality standards, and regulatory requirements (e.g., FDA, ISO).
* Proactively identify opportunities for product improvements, service enhancements, and customer education.
* Collaborate effectively with sales, technical support, and product development teams to ensure seamless customer experiences.
* Manage inventory of spare parts and tools, ensuring proper handling and accountability.

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Qualifications

* Associate's degree in Biomedical Engineering, Electrical Engineering, Electronics Technology, or a related technical field; Bachelor's degree preferred.
* Minimum of 2-4 years of experience as a Field Service Engineer or equivalent technical role, preferably in the healthcare or medical device industry.
* Proven ability to diagnose and repair complex electronic and mechanical systems.
* Strong understanding of networking principles and computer hardware/software troubleshooting.
* Excellent communication, interpersonal, and customer service skills.
* Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
* Proficiency with diagnostic tools, test equipment, and service software.
* Valid driver's license and a clean driving record are required.
* Ability to travel frequently within a designated service territory, including overnight stays as needed.
* Physical ability to lift heavy equipment, stand for extended periods, and work in various healthcare environments.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.