Job Description Summary

As a Field Service Coordinator at GE HealthCare you will be responsible for coordinating, planning, and scheduling of maintenance activities of GE HealthCare’s extensive range of medical equipment. Working closely with internal partners and customers, the incumbent will ensure effective maintenance strategies are implemented, while proactively managing changes to the planned work schedule in accordance with customer demands, priority levels and capacity changes.

Job Description

You will work collaboratively as part of an experienced team and will proactively contribute to continuous improvement initiatives. Success will be achieved by applying a consultative, problem solving and customer focused approach.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

About the role

You will partner with Service Delivery Managers (SDM) to ensure effective planning and scheduling of GEHC customer assets for all Preventative Maintenance (PM), Field Medical Instructions (FMI) and non-urgent Corrective Repairs (CR) by:

• Extracting and analysing data from multiple systems to develop the asset maintenance schedules and plans that ensure GEHC customer assets are maintained in-line with technical specifications, customer expectations and contractual commitments

• Proactively communicating with customers, pre and post scheduled tasks to confirm availability of assets for servicing, and satisfaction on completion of work performed by GEHC Field Engineers (FE’s)

• Working with FMI, QA, training, and projects teams to ensure requests for FE support are planned and scheduled consistently, and are always visible in the FE schedule

• Liaising with field leaders and engineers to ensure maintenance schedules are managed to maximise utilisation and minimise site visits

You will ensure the accuracy of GEHC systems and data relating to field planning and scheduling practices and an ongoing focus on continuous improvement by:           

• Working with the SDM to proactively identify data cleansing opportunities and co-ordinate cleansing activities with the appropriate teams

• Proactively identify, develop, and implement process improvement opportunities

• Liaise with engineers and the SDM to manage all FE's day to day calendars to plan all scheduled tasks (PM, FMI, non-urgent CR)

Your communication skills will be pivotal to your success, as will your problem-solving ability. You will be proud to represent GE Healthcare and be passionate about customer care.

You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Qualifications and Experience

• High level of proficiency in service CRM and asset maintenance planning and scheduling tools

• Knowledge of SalesForce and ServiceMax are highly desirable but not essential – on the job training will be provided

• Experience working within a complex, high volume, and fast paced customer service environment

• High level of proficiency with Microsoft applications such as Excel and Word

• Proven ability to resolve issues, conflicts and competing priorities in high pressure and stressful situations

• Experience with data analysis and reporting

• A calm and analytical approach to problem-solving (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.

• Willingness to be flexible/adapt to changing work environments (shift rotations may be required)

• Thrive in a fast-paced, dynamic business environment

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options including working from home and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Extensive professional development

• Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

Additional Information