Job Description Summary

Field Service Engineer is responsible for Installation, diagnostics, inspection, analysis of technical condition data, repair, preventive maintenance of medical equipment. The role includes going out on the road to visit customers on site, resolving any issues and providing the kind of service.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Ensuring compliance with applicable norms and rules of the Russian Federation, as well as the local regulatory documentation of GE Healthcare, LLC in the area of atomic energy usage, labor protection and fire safety
• Installation, diagnostics, inspection, analysis of technical condition data, repair, preventive maintenance of equipment.
• Remote diagnostics and technical support of equipment using specialized software via the Internet;
• Consulting equipment users on equipment maintenance, instructing users on safe equipment operation in accordance with the manufacturer's documentation.
• Collection and communication of information necessary to promote the equipment and services of the Company:

- On the users’ claims received during the job execution regarding the equipment quality and the quality of the equipment maintenance services provided by the Company. This information should be communicated to the direct manager and service center coordinator.

- On the users’ needs to purchase new equipment within Company’s offerings, as well as the demand for equipment maintenance services. This information should be transmitted to the Company's sales department through the programs announced by the company.

• Advise employees of the Sales Department on the equipment maintenance procedures, spare parts used for the equipment maintenance, other information based on the technical and operating instructions for the equipment.
• Ensure compliance with the policies, regulations, instructions, rules and directives adopted by the Company, including those related to labor protection and safety rules.
• Timely passing through medical examinations, fire, electrical safety and labor protection trainings, compliance and jobs execution technology trainings and other mandatory trainings in accordance with the Company rules and Manager’s instructions.
• Timely fulfillment of qualification development plans, undergo assigned on-line and in-class trainings.
• Using and maintaining in working order the communications equipment provided by the Company (laptop, car, working tools, radiation control devices, etc.) in full compliance with the Company’s policies,
• Timely provide tools to Company’s responsible employees for inspection, calibration and maintenance.
• Take up job assignments from the service center coordinator.
• Complete the assignment with high quality, in full and within the planned deadline;
• Timely provide high-quality and complete reports on the work performed;
• Align work priorities with the Manager and ensure their implementation in the specific form established by the Company.
• Fulfillment of other Manager’s tasks related to the employee’s scope.

 

Qualifications/Requirements:

• Higher education
• Minimum 3 years professional experience in medical equipment maintenance and/or maintenance of other equipment.
• Knowledge of Company’s established procedures. Able to solve complex technical issues.
• Knowledge of electrical engineering, electronics, radio engineering, mechanics; physics of the magnetic field, X-rays, ultrasound; the technical characteristics, design specifics, purpose and equipment operation modes, rules for operation and equipment use; maintenance, repair, operations methodology and technology;
• Knowledge of the repair work methods; scheduled preventive maintenance system and efficient Equipment operation;
• Knowledge of the purpose and way of application of the control and testing instrumentations according to their specialization and technical documentation for the equipment;
• English language proficiency at the sufficient level for reading technical documentation, reporting and communication within the Company, regular online and in-class learning;
• Knowledge of IT, including software setup methods, computer networks, Microsoft and Linux;
• Effective communication skills with the users of the equipment by phone and while performing repair work on the customer sites, including briefings, instructions, counseling, complaints and claims prevention and conflict resolution;
• The ability to logically coherent and informatively formulate and express the thoughts in the reports on the completed work, technical problems escalation, technical diagnostics results and internal communications;
• Skills to fill in the customer documents on the results of the completed work (acts of acceptance, installation certificates, reports and other documents) according to the Company standards and approve it with customers;
• Safety knowledges; valid relevant admission certificate.

Additional Information