Job Description Summary

The Sales Support Specialist - Patient Care Solutions, Consumables will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable working with data including but not exclusive to Oracle, SFDC and various ERP systems. This role is responsible for engaging with customers via phone calls on a daily basis to generate leads, qualify prospects and eventually close sales. As such this role is an important member of a close-working, collaborative team.

Inquiries regarding Patient Care Solutions (PCS) Consumables are received through the GE1 Call Centre as well as online. These customer touchpoints offer an opportunity to better understand customer needs and on-sell additional products. Technical understanding of the GE Consumables is needed to facilitate these conversations and this role will be the point of contact for customer inquiries regarding PCS Consumables. The Sales Support Specialist is responsible for generating additional revenue and sales leads via out-bound sales calls, utilising GE IB data. This role will also support the Regional Segment Leader to ensure optimal inventory levels are maintained as customer demand increases.

Job Description

Roles and Responsibilities

Sales Responsibilities

• Achievement of position sales targets and other KPI’s.
• Maintain a high level of customer satisfaction through consistent high-quality interactions.
• Respond to all telephone, email and online customer inquiries regarding PCS Consumables. Liaise with the GE1 Call Centre so they understand when to transfer through customer inquiries.
• Maintain a deep understanding of PCS Consumables in order to be able to provide the necessary level of customer technical support.  Escalate technical inquiries as needed to the Clinical Specialist for PCS Consumables.
• Research accounts, identify key players, and utilise GE IB data to develop a call cycle plan based on PCS Consumables business plan priorities.  Maintain and expand the database of prospects.
• Proactively contact GE customers to assess PCS Consumables needs and secure a PO where feasible.  Participate in the Order Processing process.
• Source new sales opportunities by probing customers to deeply understand their needs and requirements.
• Perform effective online demos to prospects.
• Route qualified opportunities to the appropriate Account Manager for further development and closure.
• Track all customer interactions in SFDC – ensure all customer contact information is accurate.

Other Activities

• Participate in PCS Consumables demand planning and inventory management - work with the PCS Consumables Fulfilment Leader and Inventory Planner weekly bases to assess and manage PCS Consumables inventory levels and minimize backorders in order to serve our customers with minimum lead-times.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

• Previous experience in a call centre or a related sales position preferred.
• Associate’s or Bachelor's degree preferred in related business or technical/clinical field is preferred.  Experience in a healthcare environment is an asset.
• Excellent communication skills both verbal and written with strong phone presence.
• Strong analytical skills, advanced excel knowledge is essential
• Strong listening and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.
• A self-motivated individual.

Why GE HealthCare?

We offer more than just a job—we offer a career with purpose, flexibility, and global opportunity.

• 5 weeks leave (ask about “Take 5”)

• Flexible working options

• Career development locally and globally

• Employee benefits program with discounts on travel, entertainment & more

Additional Information