Service Account Leader – HCS (Wallonia & Luxembourg)
GE Healthcare
Service Account Leader – HCS (Wallonia & Luxembourg)
Job Description
Job Description Summary
The Services Account Manager is responsible for driving customer satisfaction within his/her territory, monetizing the installed base, and growing the GE Healthcare services portfolio in his/her geographic area.This portfolio includes maintenance contracts, on-demand services, installed base upgrades, as well as customer support solutions (dose management, operational excellence, equipment fleet management / CMMS).
Job Description
Essential Responsibilities
As an installed base account manager, conduct annual service reviews with customers: highlight delivered services (after-sales support and clinical applications), identify unmet needs and dissatisfaction points, and implement appropriate action plans.
Develop customer relationships at all levels, from technologists to radiologists and imaging managers, to promote maintenance offerings.
Promote and position Service offerings (Contracts, digital and predictive tools, Education, Options & Upgrades) during equipment sales and contract renewals (maximize capture rate).
Monetize the installed base.
Achieve revenue targets within the assigned geographic area (across the entire portfolio: contracts, non-contractual items, Options & Upgrades, and fleet solutions).
Renew contracts/agreements, respond to Service-related tenders, and ensure proper invoicing of sold services.
Identify commercial opportunities within the territory, particularly in O&U and Analytics segments (DoseWatch, Imaging Insight).
Ensure accurate sales reporting and revenue forecasts for the current quarter, current year, and next year.
Provide insights to the regional Service Marketing Manager to enhance strategy effectiveness.
Be responsible for executing Service sales campaigns.
Ensure data quality in the service information system (installed base, customer accounts, contractual details, etc.).
Collaborate proactively with Zone Sales Managers and their teams.
Participate in and develop customer account strategies with product/service sales specialists, the Services Director, and their teams.
Qualifications/Requirements
Bachelor’s degree (minimum) with proven experience in Sales
Strong sales and negotiation skills – ability to negotiate with senior management levels
Knowledge of the biomedical field and ideally medical imaging
Understanding of the service environment
French required / Dutch would be a plus.
Fluent in English
Excellent interpersonal and communication skills
Valid driver’s license
Desired Characteristics
High standards in work and quality-oriented
Ability to solve problems effectively
Strong organizational skills
Knowledge of GE Healthcare policies and processes
Results-driven with strong business acumen
About Us
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare - Creating a world where healthcare has no limits
#LI-SV1
Additional Information
Relocation Assistance Provided: No
Locations
- Diegem, Flemish Brabant, Belgium
Salary
70,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Sales and Negotiationintermediate
- Customer Relationship Developmentintermediate
- Service Portfolio Managementintermediate
- Revenue Forecastingintermediate
- Contract Renewalintermediate
- Data Quality Managementintermediate
Required Qualifications
- Bachelor’s degree (minimum) with sales experience (experience)
- French required, Dutch a plus (experience)
- Fluent in English (experience)
- Valid driver’s license (experience)
- Knowledge of biomedical field and medical imaging (experience)
Responsibilities
- Conduct annual service reviews with customers
- Promote service offerings during sales
- Achieve revenue targets in geographic area
- Renew contracts and respond to tenders
- Identify commercial opportunities
- Collaborate with sales teams
Benefits
- general: Competitive salary and benefits package
Answer 10 quick questions to check your fit for Service Account Leader – HCS (Wallonia & Luxembourg) @ GE Healthcare.
Related Books and Jobs
Service Account Leader – HCS (Wallonia & Luxembourg)
GE Healthcare
Service Account Leader – HCS (Wallonia & Luxembourg)
Job Description
Job Description Summary
The Services Account Manager is responsible for driving customer satisfaction within his/her territory, monetizing the installed base, and growing the GE Healthcare services portfolio in his/her geographic area.This portfolio includes maintenance contracts, on-demand services, installed base upgrades, as well as customer support solutions (dose management, operational excellence, equipment fleet management / CMMS).
Job Description
Essential Responsibilities
As an installed base account manager, conduct annual service reviews with customers: highlight delivered services (after-sales support and clinical applications), identify unmet needs and dissatisfaction points, and implement appropriate action plans.
Develop customer relationships at all levels, from technologists to radiologists and imaging managers, to promote maintenance offerings.
Promote and position Service offerings (Contracts, digital and predictive tools, Education, Options & Upgrades) during equipment sales and contract renewals (maximize capture rate).
Monetize the installed base.
Achieve revenue targets within the assigned geographic area (across the entire portfolio: contracts, non-contractual items, Options & Upgrades, and fleet solutions).
Renew contracts/agreements, respond to Service-related tenders, and ensure proper invoicing of sold services.
Identify commercial opportunities within the territory, particularly in O&U and Analytics segments (DoseWatch, Imaging Insight).
Ensure accurate sales reporting and revenue forecasts for the current quarter, current year, and next year.
Provide insights to the regional Service Marketing Manager to enhance strategy effectiveness.
Be responsible for executing Service sales campaigns.
Ensure data quality in the service information system (installed base, customer accounts, contractual details, etc.).
Collaborate proactively with Zone Sales Managers and their teams.
Participate in and develop customer account strategies with product/service sales specialists, the Services Director, and their teams.
Qualifications/Requirements
Bachelor’s degree (minimum) with proven experience in Sales
Strong sales and negotiation skills – ability to negotiate with senior management levels
Knowledge of the biomedical field and ideally medical imaging
Understanding of the service environment
French required / Dutch would be a plus.
Fluent in English
Excellent interpersonal and communication skills
Valid driver’s license
Desired Characteristics
High standards in work and quality-oriented
Ability to solve problems effectively
Strong organizational skills
Knowledge of GE Healthcare policies and processes
Results-driven with strong business acumen
About Us
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare - Creating a world where healthcare has no limits
#LI-SV1
Additional Information
Relocation Assistance Provided: No
Locations
- Diegem, Flemish Brabant, Belgium
Salary
70,000 - 120,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Sales and Negotiationintermediate
- Customer Relationship Developmentintermediate
- Service Portfolio Managementintermediate
- Revenue Forecastingintermediate
- Contract Renewalintermediate
- Data Quality Managementintermediate
Required Qualifications
- Bachelor’s degree (minimum) with sales experience (experience)
- French required, Dutch a plus (experience)
- Fluent in English (experience)
- Valid driver’s license (experience)
- Knowledge of biomedical field and medical imaging (experience)
Responsibilities
- Conduct annual service reviews with customers
- Promote service offerings during sales
- Achieve revenue targets in geographic area
- Renew contracts and respond to tenders
- Identify commercial opportunities
- Collaborate with sales teams
Benefits
- general: Competitive salary and benefits package
Answer 10 quick questions to check your fit for Service Account Leader – HCS (Wallonia & Luxembourg) @ GE Healthcare.
Related Books and Jobs