Service Delivery Specialist
GE Healthcare
Service Delivery Specialist
Job Description
Job Description Summary
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across TurkeyJob Description
Roles and Responsibilities
Key responsibilities/essential functions include:
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
Driving operational excellence on the service delivery processes under responsibility
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Driving data analysis and business case development for key projects
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis
Required Qualifications
Bachelor’s Degree
Experience or familiarity with process management and/or continuous improvement
Strong analytical and quantitative skills
Experience on statistical and/or data management tools
Proven ability to meet deadlines in a fast-paced changing environment
Excellent planning, prioritization and organizational skills
Excellent interpersonal and verbal & written communication skills
Demonstrated collaboration, negotiation and conflict resolution skills
Analytical, problem solving & root-cause analysis skills
Desired Characteristics
Process Management
Customer Service
Communication skills
Negotiation skills
Planning skills
Additional Information
Relocation Assistance Provided: No
Locations
- Global
Salary
40,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Process Managementintermediate
- Dispatchingintermediate
- Planningintermediate
- Data Analysisintermediate
- Customer Serviceintermediate
- Problem Solvingintermediate
Required Qualifications
- Bachelor’s Degree (experience)
- Experience or familiarity with process management and/or continuous improvement (experience)
- Strong analytical and quantitative skills (experience)
- Experience on statistical and/or data management tools (experience)
Responsibilities
- Efficient planning of field operations and timely resolution of customer issues
- Dispatching field team members to corrective service requests
- Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
- Monitoring and following up down systems and hot issues until resolution
- Driving data analysis and business case development for key projects
- Achieving Key Performance Indicators (KPIs) and ensuring compliance with SOP’s
Answer 10 quick questions to check your fit for Service Delivery Specialist @ GE Healthcare.
Related Books and Jobs
Service Delivery Specialist
GE Healthcare
Service Delivery Specialist
Job Description
Job Description Summary
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across TurkeyJob Description
Roles and Responsibilities
Key responsibilities/essential functions include:
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
Driving operational excellence on the service delivery processes under responsibility
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Driving data analysis and business case development for key projects
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis
Required Qualifications
Bachelor’s Degree
Experience or familiarity with process management and/or continuous improvement
Strong analytical and quantitative skills
Experience on statistical and/or data management tools
Proven ability to meet deadlines in a fast-paced changing environment
Excellent planning, prioritization and organizational skills
Excellent interpersonal and verbal & written communication skills
Demonstrated collaboration, negotiation and conflict resolution skills
Analytical, problem solving & root-cause analysis skills
Desired Characteristics
Process Management
Customer Service
Communication skills
Negotiation skills
Planning skills
Additional Information
Relocation Assistance Provided: No
Locations
- Global
Salary
40,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Process Managementintermediate
- Dispatchingintermediate
- Planningintermediate
- Data Analysisintermediate
- Customer Serviceintermediate
- Problem Solvingintermediate
Required Qualifications
- Bachelor’s Degree (experience)
- Experience or familiarity with process management and/or continuous improvement (experience)
- Strong analytical and quantitative skills (experience)
- Experience on statistical and/or data management tools (experience)
Responsibilities
- Efficient planning of field operations and timely resolution of customer issues
- Dispatching field team members to corrective service requests
- Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
- Monitoring and following up down systems and hot issues until resolution
- Driving data analysis and business case development for key projects
- Achieving Key Performance Indicators (KPIs) and ensuring compliance with SOP’s
Answer 10 quick questions to check your fit for Service Delivery Specialist @ GE Healthcare.
Related Books and Jobs